Data Entry Customer Service

Summary:

Quality professional with more than ** years' experience working with manufacturing, project management, sourcing, purchasing, accounting, and customer support in the oil & gas, finance, logistics and medical equipment industries. Experience planning, developing, implementing, and maintaining plant-wide quality initiatives, as well as 2 years’ experience as an Internal Auditor against ISO 9000 & 9001 standards. Currently coming into completion of my bachelor’s in Business Administration with a focus on leadership theory and practice in July 2022.

Education:

Mandarin High School: 2003

Liberty University: Business Administration-Leadership: graduate July 2022

Software and systems experience:

ERP systems: SAP, Oracle

Customer Support / Workflows / Task Management: Smartsheet, ServiceNow, Gensuite, Alfresco, Shared Email

Document Management Systems: Welcome Package, Alfresco

Microsoft: Word, Excel, Access, PowerPoint, OneNote, Visio, Project Manager, Teams, OneDrive / SharePoint

HR Systems: Workday, SAP, Kronos

Professional Experience:

Baker Hughes-Jacksonville

Quality Specialist June 2015 – Present

Responsibilities:

Mentored, trained, and coached employees on all aspects of quality with emphasis on the implementation of Alfresco Quality Document Management Systems.

Coordinated daily tactical planning through problem solving and decision-making processes.

Reviewed staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly through contract hires, or cross-trained available staff to ensure there are sufficient resources in place.

Created and maintained access to electronic documentation files for retention and distribution.

Responsible for the creation and maintenance of the corrective and preventive action processes.

Supported Nuclear Documentation team needs; creation/ review of ASME Sec III and VIII documentation.

Developed, led and maintained an effective internal quality auditing system.

Reviewed CMTR’s, NDE reports, and other in process manufacturing documentation to ensure compliance to regulatory code, drawings, and engineering guidelines.

Reviewed Vendor Documentation, Certifications, and Qualifications for accuracy and completeness to the requirements of Country Regulations, Engineering, ASME, and/or ASTM specifications.

At order acceptance, evaluated customer and country compliance documentation requirements and provides feedback to PM/OM team on complexity and availability to deliver within deadlines.

Works closely with cross-functional leads to track critical orders from start to finish ensuring compliance is met along the way and meet OTD while providing a smooth execution.

Act as a point of contact to fulfill documentation needs and provide clarification as requested.

Manage, create, and drive team processes for orders with complex documentation requirements to fulfillment based on contractual review.

Worked to improve customer satisfaction and reduce process variation through application of Lean Six Sigma tools and tactics.

Seek, share and institutionalize best practices through global team collaboration.

Currently working with a team, assisting in development and test of a globally used documentation management system(s) as an effort to improve the way we create, share, and store documentation across our global business.

Analyzed and reported on material usage issues, internal and external nonconformance.

Generated reports and coordinated metrics for executive Management Review.

CEVA Logistics Aug 2013 – May 2014

Administrator

Responsibilities:

Input information into database for client viewing.

Maintain files and logs.

Answer incoming calls from drivers and input arrival and departure times.

Scan documents and make copies as required.

Review entered data for accuracy.

Create memos, spreadsheets, and reports for both the clients and other departments.

Correct errors in the systems pertaining to route in and out times, to complete billing.

Assist other departments as needed with expedite projects or tracking updates.

Acted as system administrator, 1st point of contact for system data issues.

Florida Capital Bank Mortgage Jun 2012 – Jun 2013

Accounting Clerk

Responsibilities:

Received around 60 to 100 payments daily, posted them to the general ledger, and all in house systems.

Processed all daily deposits into the remote deposit system.

Generated daily reports on deposits and saved to designated folder for month end calculations.

Processed all payments in Mortgage Flex daily from deposits made, to update payment status of loans for statement and reporting use to verify which loans may be closed and satisfied.

Assembled the final document packages and forwarded them for imaging and storage.

Retrieved approximately 100 daily purchase reports from client’s websites on loans purchased, then updated the systems to reflect the borrowers last month being serviced under FLCBM.

Delivered reports to other departments and executives.

Sent out approximately 100 “Goodbye Letters”, daily on purchased loans to the borrowers.

Preformed customer service through phone, email, and correspondence with the borrowers on anything payment related throughout the servicing of their loan through FLCBM until purchased by a new servicer.

Helped generate and send out settlement statements as needed.

Sent out tax information to homeowners.

Recall Apr 2012 – Jun 2012

Team Coordinator

Responsibilities:

Meeting or exceeding customer requirements by meeting strict deadlines on order pulls and deliveries.

Coordinated team(s) of Information Center Specialists, Warehouse Specialists, Security Service Representatives, Couriers, and Data Entry Specialists on day to day operations and priorities.

Was responsible for driving high standards throughout the organization.

Maintained adherence to Recall Standard Operating Procedures (SOPs)

Assisted organization in obtaining all key performance indicators (KPI's) such as Profit Margin %, Asset Utilization, Service Level Status, and Productivity Levels.

Supported projects (mainly file pull, and data entry projects) from launch through implementation.

Was, the resource for all Information Center personnel.

Provided performance information, evaluations, and reviews.

Demonstrated a high proficiency in Request.

Assisted in facility management including building shell, racking, fire code compliance and safety.

Risk management including safety, SOP compliance, fire code compliance and OSHA operating practices.

CiT Finance Dec 2011 – Apr 2012

Vendor Accounts Analyst

Responsibilities:

Preformed quality audit of documentation to ensure that all CIT policies had been met, coordinating with sales support and the vendor on closing any deficiencies.

Verified key customer and transactional data to be complete and accurate.

Assembled the final document packages and forwarded them for imaging and storage.

Contacted potential customers to perform verbal audit prior to lease commencement.

Gave final approval of all transactions prior to payment and booking (under my authority limit of five thousand dollars)

Preformed entry of transactional data into appropriate systems.

Coordinated contract adjustments where errors had been identified and confirmed.

Forged relationships with various internal and external resources - Vendors, Customers, Internal Sales Support, Credit, on boarding, Legal, Compliance, Finance, etc.

Acted as key interface between CIT, its vendors, and customers during the originations process from initiation to booking of new transactions.

Supported CIT’s sales force and vendor partners in achieving volume and sales goals through proactive pipeline management and deal conversion.

Worked with the various CIT departments to troubleshoot and resolve customer service-related issues escalated to CIT’s vendor partners on an as needed basis.

Ever bank - Wholesale Loan Aug 2011 – Dec 2011

Imaging Specialist

Responsibilities:

Responsible for prepping loan files based on standardized procedures to prepare them for scanning into the Image System. Removing staples, paperclips, binders, placing pages in a standard order, repair torn pages, etc.

Was responsible for performing a quality control of the images during the scanning and upload process.

Indexed all loan documents into the imaging system and distributed them to the production departments.

Reviewed all new incoming files to ensure they met wholesale minimum submission requirements from the broker base.

Updated tracking systems for productivity and the location and status of loan files and projects within the Image Center.

Performed the functions of the coordinator: log in projects as they are received in the department; organize work priority.

Demonstrated an understanding to sensitive and confidential information accessed within the position and adhered to professional ethical standards.

Laboratory Supply Company Jul 04 – Apr 11

Customer Service / Operations Support

Responsibilities:

Sold various types of medical products to new customers.

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, DOS database, or presentation software for customers, sales team, and accounting as needed.

Opened, sorted, and distributed incoming correspondence, including faxes, mail, and email.

Filed and retrieved corporate documents, records, and reports.

Completed order processing from order entry to tracking of receipt by customer.

Performed Shipping and Receiving operations.

Ran daily, and weekly reports to identify products to purchase.

Completed purchasing through EDI system, email, phone, and vendor websites.

Inventory control and backorder tracking: I was responsible for the status of all products purchased and reporting the statuses to all parties’ necessary.

Authorized returns and credits on products from the customer.

Reported and resolved any issues on product received, damages, or pricing issues through vendor interface.

Answered phone calls, directed calls to appropriate parties, or took and relayed messages.

Greeted visitors and determined whether they should be given access to specific individuals.

Interpreted administrative, operation policies and procedures for new employees and acted as a trainer.

Made travel arrangements for Management and Sales Team as needed.

Performed general office duties, such as ordering supplies, maintaining records, and invoicing on request.

Coordinated catering for sales meeting lunches.

Responded to correspondence containing routine inquiries daily.

Communicated professionally with customers, management, and staff through day to day operations.

Contact this candidate