Customer service
Resume:
SURAJ KUMAR
VILL DHILWAN PO DAKOHA JALANDHAR
PUNJAB INDIA
*****.*****@*****.***
To work in a competitive, Challenging environment, to utilize my inherent talents with great responsibility and to achieve excellence through performance. PROFESSIONAL EXPERIENCE:
AIRTEL and TATA INDICOM TELECOM 2007 TO 2009 (Backend officer) Make a new allocation every day and give it to the sales staff. Make official meetings every day, motivate them and give them allocation according to their location.
Collect cash payment and Cheque from the sales staff and submit all cash to the head office.
AZIA RESORT AND SPA 2015 TO 2016 (In Kitchen helper) Chop potato, onion and cut all kinds of vegetables. Help the cold kitchen with all kinds of salad.
Make pizza every for the buffet pepperoni, margarita, vegetarian Help the buffet everyday
OTHELO RESTAURENT 2016 TO 2019
CHEF ASIAN COUSINE
AZIA RESORT AND SPA 2016 TO 2018 in
(POOL BAR WAITER and BARTENDER)
Responsibility takes drink orders from the customer. Give them correct drink delivery.
Check always they are not drunk if they are drunk then stop giving a drink Responsibility open pool bar in the morning fix the station Make sure everything is ready before opening the pool bar about Fruit, Alcohol, soft drinks, and juices.
Make stock record everyday
Make stock order for the next day
Put the correct alcohol in the correct cocktail.
ANNABELLE HOTEL (THANOS GROUP) IN CYPRUS 2018 TO 2021 ASSISTANT RESTAURANT MANAGER
To ensure smooth and efficient daily running of the current shift, maximizing customer satisfaction by providing a prompt, flexible service and ensuring all tasks and checklists are complete. Maximize sales opportunities at all times. Main duties include: - to ensure that every guest is greeted and bidden farewell to.
To ensure that function venues in use are constantly monitored and that every opportunity is taken to upsell and maximizes revenue. To assume total responsibilities relating to the daily operation of the assigned area.
To maximize productivity by effective delegation of duties. To ensure an awareness of all relevant information regarding daily functions and
events and to ensure that this information has been passed across to all relevant service staff.
To ensure that the food and beverage handover book is used daily and effectively as an important communication tool.
Train team members as required to provide excellent levels of customer service: This applies to all team members; full or part-time, permanent or casual.
Maintain 5 STAR customer relations at all times. Handle and report complaints, compliments and comments.
Just to mention some of them. For more details a full job description can be provided.
EDUCATION
HOTEL MANAGEMENT 2018 (AMERICAN COLLEGE FROM CYPRUS) B.A G.N.D.U. 2013
Six-month Computer course 26.02.2007 to25.08.2007
Intermediate Arts, P.S.E.B. 2007
Metric, P.S.E.B. 2004
IELTS
Listening 5.0
Reading 4.0
Writing 5.0
Speaking 6.5
HOBBIES
Making Portrait
Playing Cricket.
Listening to Soft Music.
PERSONAL INFORMATION
Father’s Name : Sh. Ram Lubhaya
Marital Status : Unmarried.
Date of Birth : 29 April 1988.
Languages know : English, Hindi & Punjabi.
Strength : Positive attitude, Hard-working, Ability to learn Good listener, Creative.
Date:
Place: Signature
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