U.S. Army Veteran

Security Clearance: Secret Highest Federal Rank and Dates: GS-0675-08, 2011

Applying for Job# ADMINISTRATION

PROFESSIONAL SUMMARY

Highly accomplished healthcare professional and U.S. Army Veteran with more than 20 years of comprehensive medical and administrative experience. Progressive and proven expertise interacting and collaborating with comprehensive levels of personnel, complex organizations, and leadership with demonstrated and measurable impact implementing innovative strategies. Possess knowledge in policy analysis and implementation, project management, and administrative oversight coupled with effective communication with key stakeholders across multidimensional environments. Now poised to leverage extensive human resources support and administrative experience, along with education and training for impactful benefit to organizations seeking results-driven human resources support.

~ Selected Areas of Expertise ~

Administrative Coordination – Complex Organizational Interface – Collaborative Communication – Personnel Training & Professional Development – Transformational Leadership – Collaborative Decision Making – Interpersonal Interaction – Multidisciplinary Partnership – Program Versatility – Medical Coding & Recordkeeping – Training Program Management – Physical/Massage Therapy – Policy & Procedure Analysis – Quality Assurance

PROFESSIONAL EXPERIENCE

10/12/2021 – 10/20/2021, Training Technician, U.S. Air Force, Lackland Air Force Base, TX, GS-1702-06; Hours/Week: 40; Supervisor: 1SG Ashley Jackson, Telephone: 210-***-****; OK to Contact: Yes; Served on a Provisional Appointment.

12/2020 – 10/09/2021, Training Technician, U.S. Air Force, Lackland Air Force Base, TX, GS-1702-05; Hours/Week: 40; Supervisor: Mr. Ray Gutierrez, Telephone: 210-***-****; OK to Contact: Yes; Served on a Provisional Appointment.

TRAINING PROGRAM COORDINATION & ADMINISTRATIVE SUPPORT: As Training Technician, serve as organizational point of contact for inquiries concerning student management data and as principal office assistant performing a myriad of clerical and administrative duties, to include registrar focal point duties and performing office automation. Receives visitors and telephone calls. Directly assists the commander/registrar in the management of all administrative support program functions. Provides advice and guidance to staff in the organization on administrative, clerical, and procedural requirements. Performs other clerical and administrative work in support of the squadron/organization. Establish, maintain, and manage multiple training database systems, to include the Technical Training Management System (TTMS), Military Modernization Personnel Data System (MILMOD), Training Planning System (TPS), and the 37 TRG (Training Group) spreadsheet. Serves as a unit liaison to the squadron and registrar offices. Receives incoming correspondence and screens the material prior to distribution. Authorized to reset PIN numbers to unblock CAC - Common Access Cards.

PERSONNEL SUPPORT & OFFICE AUTOMATION APPLICATION: Provide oversight to one subordinate training technician in support of approximately 185 personnel across Lackland Air Force Base. Identify and reconcile discrepancies in database systems and spreadsheets and recorded changes in status. Employ office automation software to produce program documents using a wide variety of formats. Review and process correspondence, program materials, and publications as well as organizational regulations and directives.

TRAINING POLICY EMPLOYMENT & CORRESPONDENCE MANAGEMENT: Employ practical knowledge of training policies and procedures and training management fundamentals in designing training charts and data for leadership briefings and for additional informational products. Review and process incoming and outgoing correspondence materials, publications, regulations, and directives.

DATA RESEARCH, COMPILATION, & MANIPULATION: Prepare for student data collection and coordinate compilation and manipulation of accurate data for daily, weekly, monthly, and annual management and creation of statistical spreadsheets, reports, and summaries. Research files and data sources for development of monthly production statistics using statistical data and spreadsheets to identify and reconcile discrepancies. Thoroughly and accurately prepare documents in accordance with regulations/policies within proper parameters. Utilizes computer software such as Excel, Microsoft Outlook, Microsoft Word, PowerPoint, Adobe, and Adobe Pro and PDF converter.

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04/2012 – 05/2014, Medical Records Technician, Brooke Army Medical Center, Fort Sam Houston, TX, salary: $44,318 USD Per Year, Federal Grade-series DE-0675-02; Hours/Week: 40; Supervisor: Dr. Evan Renz, Telephone: 210-***-****; OK to Contact: Yes

MEDICAL RECORDS MANAGEMENT & CUSTOMER SUPPORT: As Medical Records Technician with Brooke Army Medical Center, applied laws, rules, regulations, and exclusions governing confidentiality of medical record management, to include Privacy Act and Freedom of Information Act governing release of records. Provided medical record support to approximately 200 customers across the Medical Burn Center and the Institute of Surgical Research and evaluated the adequacy of completed authorization forms.

CUSTOMER REQUEST PROCESSING & DATABASE TRACKING: Screened and processed requests for information to determine urgency and evaluated validity of each request while ensuring proper authorization prior to release. Ensured the most urgent requests were completed and presented in accordance with established priority protocols. Input all requests into the database tracking systems. Directed to proper facility for release of information and referred difficult cases to leadership, as appropriate. Assist professional staff with all administrative functions.

INFORMATION MANAGEMENT & STAKEHOLDER COMMUNICATION: Greeted visitors and assisted with determining the nature of business and associated request to determine whether information can be released. Provided forms, as requested, assisted with completion, and handled completed forms, as required. Process administrative issues. Communicated with patients and other stakeholders to resolve discrepancies, address errors, and reconstruct questionable transactions.

RECORDS RESEARCH & CUSTOMER RESPONSE PROCESSING: Researched records and/or files to compose appropriate responses, to include electronic searches to retrieve and summarize difficult-to-locate data. Processed Social Security requests for health information using proprietary software and applications and processed routine information releases for the Department of Veterans Affairs and other federal agencies, as requested, within established standards. Compiled data while controlling release of medical information in accordance with applicable standards.

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Additional Relevant Experience:

02/2020 – 03/2020, Human Resources Clerk, 2020 Census, Dept. of Commerce, San Antonio, TX: Responded to applicant inquiries and scheduled and communicated application training dates and assisted with recruiting personnel. Coordinated IT Help Desk requirements for computers, laptops, and iPhones and provided general administrative support to more than 200 staff.

05/2011 – 06/2011, Medical Records Technician, Brooke Army Medical Center, Fort Sam Houston, TX: Applied laws, rules, regulations, and exclusions governing confidentiality of medical record management, release medical information to include Privacy Act and Freedom of Information Act governing release of records. Applying standard quality improvement techniques. Monitor work processes to prevent ineffective work practices. Analyze key steps in processing practices to identify potential for significant quality process improvement. Skills in applying basic data gathering methods (i.e., standard interviewing or surveying techniques to collect various types of factual information). Conducted performance appraisals, and provided medical record support to approximately 200 customers and staff. Utilizes various electronic data processing (EDP) systems to input data for generating automated correspondence.

02/2011 – 04/2011, Client Care Coordinator/Caregiver, Home Instead Senior Care, Canyon Lake, TX: Conducted service calls with prospective clients and developed and nurtured positive relationships with clients through quality assurance visits and targeted communication. Oversaw as many as 15 personnel while providing support to approximately 125 clients. Supervised staff that provided full medical administrative support during other than normal tours of duty hours, to clinical and administrative staff. Performed client caregiver services to clients and ensured urgent requirements were completed with appropriate guidance. Conducted quality checks with clients in accordance with frequency guidelines and counseled caregivers on quality concerns. Monitored and logged both client and caregiver activity and followed up on assignments and client service. Conduct interviews in person or by phone with potential clients to assess needs and explain services offered.

05/2010 – 11/2010, Physical Therapy Technician, Tripler Army Medical Center, Honolulu, HI: Managed 4 personnel in support of approximately 200 multidisciplinary personnel across Honolulu and provided patient care to clients while coordinating medical supplies and vehicles Collaborate in developing the annual budget formulation. Provided patient processing and receptionist activities for the clinic. Managed training programs and monitored employee competencies while assisting medics and other National Registry of Emergency Medical Technicians with obtaining continuing education units to satisfy specific regulatory requirements.

06/1992 – 11/2008, Physical Therapy Specialist/Combat Medic, U.S. Army (Active Duty), Fort Sam Houston, TX: Scheduled patient appointments and coordinated schedules with other clinics or specialty medical providers. Employed office automation software functionality to produce a wide range of documents in highly complex formats. Created, maintained, and archived files in accordance with organizational policies and procedures. Partnered with leadership and key staff in special projects and initiatives, to include execution of training programs and employee competencies. Collaborated in conducting periodic site visits for global compliance.

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Education:

Attending National University, Minneapolis, MN, projected completion of Master’s Degree 12/2022 (some coursework completed), Human Resources Management.

Bachelor’s Degree, Health Care Administration, New England College, Henniker, NH, 09/2017

GPA: 4.0, Magna Cum Laude

Associate’s Degree, Arts and Sciences, Pierce College, Lakewood, WA, 09/1989

Technical or Occupational Certificate, Licensed Massage Therapist, Academy for Massage Therapy, San Antonio, TX, 05/2013

GPA: 4.0, Summa Cum Laude

Technical/Occupational Certificate, Administrative Assistant, Penn Foster Career School, Scranton, PA, 06/2021

GPA: 4.0

Technical/Occupational Certificate, Phlebotomy/EKG Technician, The Manhattan Institute, New York, NY, 09/2011

GPA: 4.0

Technical/Occupational Certificate, Nursing Assistant, Texas Covenant Education, Balcones Heights, TX, 09/2011

GPA: 4.0

Technical/Occupational Certificate, Medical Coding and Billing, TechSkills Career School, Castle Hills, TX, 09/2009

GPA: 4.0

Selected Professional Training & Certifications:

CPR Certified and CPR Instructor Certified, 01/2020

Naturopathic Medicine, Southwest College of Naturopathic Medicine, Tempe, AZ.

Professional Affiliations:

American College of Health Care Executives, Member

American Health Information Management Association, Member

Society for Human Resource Management (SHRM), Student Member

Foreign Language Proficiency:

Spanish: Spoken (novice), written (novice), read (novice)

Specific Skills & Additional Qualifications:

Demonstrated knowledge of word-processing automation software and application functionality with a high degree of data-entry skill in support of office operations. Generated textual documents, to include correspondence, reports, memos, and form letters.

Exceptional ability to tactfully communicate effectively, both orally and in writing, as well as electronic and telephonic communication with internal and external stakeholders. Collaborate and communicate with a wide range of medical clinicians across multiple disciplines with proven skill in the interpretation of complex and comprehensive medical records.

Outstanding ability to independently establish priorities and organize requirements to meet and exceed timelines while ensuring compliance with processes, policies, and regulations.

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