Front Office Executive
Resume:
SUBRATA NATH
PMS SKILL
http://linkedin.com/in/subrata-
nath सुब्रत-न थ-877241104
PROFILE
CONTACT
EMPLOYMENT HISTORY
Experienced Front Office Supervisor with a
demonstrated history of working in the
hospitality industry. Over 7 years of experience
in the Luxury Hotels in India, Kuwait & UAE.
Have extensive Front Office and Sales &
Marketing backgrounds and strong operational
skills with a focus on Guest needs and
satisfaction. Adapted to introducing new luxury
standards, improvements to Guest service and
efficiency. Knowledge of the hospitality
segment, OTA, ability to achieve budgets
business to business sales. Providing
exceptional guest service through diligent
management. Adept at encouraging more
business through meaningful engagement and
a commitment to managing guest relations.
Committed to maintaining a positive attitude
while delegating Front Office duties to ensure
smooth operations.
Ensure that guests have a smooth running stay at the hotel.
Manages and motivates the team in order to
provide high quality services for guests.
Monitor health and safety throughout the hotel.
Plans and organizes departmental periodical
training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff)
Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a
margin for flexibility.
Ensure good communication and cooperation
between the front office department and other
departments.
***********.********@*****.***
Dubai UAE.
Tripura India.
Al Badayer Retreat Sharjah UAE
(Sharjah Collection by MYSK)
Front Office Supervisor
1st Sep 2021 to Till Date
FRONT OFFICE SUPERVISOR
Experience: 7 Years
Supervise the efficient operations of the front
office including VIP Check-in & Check-out
procedures.
Support team members in handling guest requests
and enquiries to ensure a positive outcome is
achieved.
Supervise daily shift process ensuring all team
members adhere to standard operating
procedures.
Uses suggestive selling techniques to sell room
nights, increase occupancy and revenue.
Ensure Front Office Log book and hotel log book is always updated and actioned upon.
Demonstrate a high level of Guest service at all times.
Concorde Hotel Fujairah UAE
(A Unit of HSK Group)
Front Office Supervisor
22nd Oct 2020 to 20th Aug 2021
Education: Bachelor Degree
Photography
Writing
Reading
Birthday : 12th February 1995
Relationship : Single
Nationality : Indian
I hereby declare that the information provided is true to the best of my knowledge and belief. SUBRATA NATH
HOBBIES
Responsible for Corporate and Travel Agent Room
Sales for the Hotel.
Develops Promotional and advertising materials
for the hotel.
Make a list of potential clients and conduct surveys to identify customers actively seeking a hotel.
Attending all department and hotel meetings as
necessary.
Maintaining client relations.
Music
COMPUTER SKILL
Information Technology Training
Institute (ITTI)
Diploma in Computer
Application (DCA)
2012-2013
Computer Fundamentals, Windows, Dos, MS-
Word, MS-Excel, MS-Power Point, MS-Access,
Adobe PageMaker, Instant Artist, Corel Draw,
Adobe Photoshop CS, Photo Impression, HTML,
Programming C, Visual Basic 6.0, Tally 9.0.
Internet & E-Mail.
STRENGTH
LANGUAGE SKILL
English
Hindi
Bengali
Arabic
Communications
Teamwork
Leadership
Creativity
Organization
PERSONAL
Greet, Check-in and Check-outs and settle guest
accounts while ensuring all service standards are
followed.
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
Coordinate with the sales & marketing team to
ensure maximum sales of the hotel room.
Perform bookkeeping, reservations and clerical
duties.
Hotel Yogi Executive Mumbai India
(A Units of Yogi Hotels)
Front Office Executive
24th July 2016 to 15th Sep 2019
Wahaj Boulevard Hotel Mahboula Kuwait
(A Units of Wahaj Group of Hotels)
Sales & Marketing Executive
1st Oct 2019 to 10th Sep 2020
ACADEMIC EDUCATION
Tripura University. (Government
Degree College Kanchanpur)
Bachelor of Arts (BA)
(Arts & Humanities)
2013-2017
Ashok Institute of Hospitality &
Tourism Management.
Diploma in Hotel Front
Office Operation
2015-2016
Tripura Board of Secondary Education
(Kanchanpur Class XII School)
12th Higher Secondary (HSSC) 2011-13
10th Secondary (SSC) 2001-2011
Lalitha Mahal Palace Hotel Mysuru India
A Units of India Tourism Development
Corporation Ltd. (ITDC)
Front Office Trainee
15th July 2015 to 14th July 2016
Greeting trained on all front office functions.
Escort the guest to the room and explain all
hotel and room facilities.
Report to front office manager any
maintenance that needs attention at the Lobby.
Attending phone calls, and forwarding them to
the concerned people.
Maintain an inventory of reservation, vacancies
and room assignments.
Contact this candidate