SUBRATA NATH

PMS SKILL

http://linkedin.com/in/subrata-

nath सुब्रत-न थ-877241104

PROFILE

CONTACT

EMPLOYMENT HISTORY

Experienced Front Office Supervisor with a

demonstrated history of working in the

hospitality industry. Over 7 years of experience

in the Luxury Hotels in India, Kuwait & UAE.

Have extensive Front Office and Sales &

Marketing backgrounds and strong operational

skills with a focus on Guest needs and

satisfaction. Adapted to introducing new luxury

standards, improvements to Guest service and

efficiency. Knowledge of the hospitality

segment, OTA, ability to achieve budgets

business to business sales. Providing

exceptional guest service through diligent

management. Adept at encouraging more

business through meaningful engagement and

a commitment to managing guest relations.

Committed to maintaining a positive attitude

while delegating Front Office duties to ensure

smooth operations.

Ensure that guests have a smooth running stay at the hotel.

Manages and motivates the team in order to

provide high quality services for guests.

Monitor health and safety throughout the hotel.

Plans and organizes departmental periodical

training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff)

Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a

margin for flexibility.

Ensure good communication and cooperation

between the front office department and other

departments.

adr2vv@r.postjobfree.com

+971-**-***-****

Dubai UAE.

Tripura India.

Al Badayer Retreat Sharjah UAE

(Sharjah Collection by MYSK)

Front Office Supervisor

1st Sep 2021 to Till Date

FRONT OFFICE SUPERVISOR

Experience: 7 Years

Supervise the efficient operations of the front

office including VIP Check-in & Check-out

procedures.

Support team members in handling guest requests

and enquiries to ensure a positive outcome is

achieved.

Supervise daily shift process ensuring all team

members adhere to standard operating

procedures.

Uses suggestive selling techniques to sell room

nights, increase occupancy and revenue.

Ensure Front Office Log book and hotel log book is always updated and actioned upon.

Demonstrate a high level of Guest service at all times.

Concorde Hotel Fujairah UAE

(A Unit of HSK Group)

Front Office Supervisor

22nd Oct 2020 to 20th Aug 2021

Education: Bachelor Degree

Photography

Writing

Reading

Birthday : 12th February 1995

Relationship : Single

Nationality : Indian

I hereby declare that the information provided is true to the best of my knowledge and belief. SUBRATA NATH

HOBBIES

Responsible for Corporate and Travel Agent Room

Sales for the Hotel.

Develops Promotional and advertising materials

for the hotel.

Make a list of potential clients and conduct surveys to identify customers actively seeking a hotel.

Attending all department and hotel meetings as

necessary.

Maintaining client relations.

Music

COMPUTER SKILL

Information Technology Training

Institute (ITTI)

Diploma in Computer

Application (DCA)

2012-2013

Computer Fundamentals, Windows, Dos, MS-

Word, MS-Excel, MS-Power Point, MS-Access,

Adobe PageMaker, Instant Artist, Corel Draw,

Adobe Photoshop CS, Photo Impression, HTML,

Programming C, Visual Basic 6.0, Tally 9.0.

Internet & E-Mail.

STRENGTH

LANGUAGE SKILL

English

Hindi

Bengali

Arabic

Communications

Teamwork

Leadership

Creativity

Organization

PERSONAL

Greet, Check-in and Check-outs and settle guest

accounts while ensuring all service standards are

followed.

Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.

Coordinate with the sales & marketing team to

ensure maximum sales of the hotel room.

Perform bookkeeping, reservations and clerical

duties.

Hotel Yogi Executive Mumbai India

(A Units of Yogi Hotels)

Front Office Executive

24th July 2016 to 15th Sep 2019

Wahaj Boulevard Hotel Mahboula Kuwait

(A Units of Wahaj Group of Hotels)

Sales & Marketing Executive

1st Oct 2019 to 10th Sep 2020

ACADEMIC EDUCATION

Tripura University. (Government

Degree College Kanchanpur)

Bachelor of Arts (BA)

(Arts & Humanities)

2013-2017

Ashok Institute of Hospitality &

Tourism Management.

Diploma in Hotel Front

Office Operation

2015-2016

Tripura Board of Secondary Education

(Kanchanpur Class XII School)

12th Higher Secondary (HSSC) 2011-13

10th Secondary (SSC) 2001-2011

Lalitha Mahal Palace Hotel Mysuru India

A Units of India Tourism Development

Corporation Ltd. (ITDC)

Front Office Trainee

15th July 2015 to 14th July 2016

Greeting trained on all front office functions.

Escort the guest to the room and explain all

hotel and room facilities.

Report to front office manager any

maintenance that needs attention at the Lobby.

Attending phone calls, and forwarding them to

the concerned people.

Maintain an inventory of reservation, vacancies

and room assignments.

Contact this candidate