Data Entry Service Representative
Resume:
Abigail Fosu
Email: *********@*****.***
Tel: 240-***-****
Frederick MD
PROFILE
Knowledge of security tools, technologies, and best practices with more emphasis on FISMA/NIST Special Publication. Over three years of experience in assisting system security, monitoring, auditing and evaluation, C&A and Risk Assessment of GSS (General Support Systems) and MA (Major Applications). I am seeking to apply my skills and expertise to help achieve Enterprise-wide information risk goals and objectives. Proven ability to lead and direct, solve information security risks problems professionally, and make strategic decisions in fast paced environment. Experience with customer services and data entry.
SUMMARY OF QUALIFICATIONS
• Assist to perform Certification and Accreditation documentation in compliance with company standards
• Assist ISSO develop, review and evaluated System Security Plan based NIST Special Publications
• Assist the assessor perform comprehensive assessments and write reviews of management, operational and technical security controls for audited applications and information systems
• Assist the security control assessor develop and conduct ST&E (Security Test and Evaluation) according to NIST SP 800-53A and NIST SP 800-53R4
• Assist in compiling data to complete Residual Risk Report and to insert contents into the POA&M
•Ability to multi-task, work independently and as part of a team
•Strong analytical and quantitative skills
PROFESSIONAL EXPERIENCE
MULTISYS CYBER TECHNOLOGIES. GAITHERSBURG, MD
Cyber Security Analyst, October 2019– July 2022
• Schedule and conduct working sessions/interviews with stakeholders to gather and analyze Security Controls implementation and the Information System Security posture
• Assist in developing Security Assessment Reports (SAR)
• Assist in tracking and updating Plans of Action and Milestones (POAM) regarding the mitigation and remediation status
• Support the Security Assessment and Authorization (SA&A), FISMA compliance, NIST requirements and continuous monitoring for Security Controls
• Track authorization expirations for different system including General Support Systems (GSS) and Major Applications (MA)
• Participate in kick-off meeting and client interviews to complete the Risk Assessment, Security Control Assessment, and Plan for Remediation Actions and Security Continuous Monitoring Plan
• Update existing authorization packages throughout the life cycle of the Major Applications and General Support Systems
• Assist to conduct kick off meetings to collect systems information (information type, boundary, inventory, etc.) and categorize systems based on NIST SP 800-60
• Assist Conducting security control assessments to assess the adequacy of management, operational privacy, and technical control security implemented. Security Assessment Reports (SAR) are developed detailing the results of the assessment along with Plan of Action and Milestones (POA&M)
• Help create and update the following: Security Assessment and Authorization (SA&A) artifacts, Security Test and Evaluations (ST&Es), Risk Assessments (RAs), Privacy Threshold Analysis (PTA), Privacy Impact Analysis (PIA), E-Authentication, Contingency Plan,
• Assist the assessor prepare Security Assessment and Authorization (SA&A) packages to ascertain that management, operational and technical Security controls adhere to NIST SP 800-53 standards
• Assist to conduct risk assessments including reviewing organizational policies, standards and procedures and providing advice on their adequacy, accuracy, and compliance with industry standards
Griot Flooring LLC, New York, NY
Customer Service Representative, October 18– June 2019
• Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Listened attentively to caller needs to ensure a positive customer experience.
• Accessed electronic and paper cataloging systems to look up product information and availability.
• Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
• Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
• Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.
• Recommended solutions within customer budgets and proactively followed up with all leads.
• Assist with technical software troubleshooting
KEY SKILLS
• Good Customer Service
Microsoft word. Excel and PowerPoint presentations.
• FISMA/NIST Special Publications
• Risk Management
• Vulnerability Assessment
• Information System Continuous Monitoring
CERTIFICATIONS
Computer Science (Montgomery College) ongoing
Certified Authorization Professional (CAP) on going
Cisco Certified Network Associated (CCNA) on going
Security+ (ongoing)
Reference
Fred Dekuuh
Multiyst IT Solutions.
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