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Customer service

Location:
Muncie, IN
Posted:
August 10, 2022

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Resume:

Angela Cunningham

Muncie, IN *****

adr2u7@r.postjobfree.com

+1-765-***-****

Work Experience

Operations Assistant & Collections

Consolidated Property Management - Muncie, IN

May 2020 to September 2021

Office assistant to the manager of a property management company. Basic office work; computer work, excel, word, power point, windows, filing, faxing, copying, making phone calls, answering phones, property checks, taking pictures, delinquency accounts, taking rent payments, making work orders, cleaning, lunch runs, preparing paperwork for lawyer, handling unruly tenants,etc... Preloader

UPS - Muncie, IN

October 2019 to March 2021

Prepare/ load trucks in AM to be delivered

During our busy time I helped the drivers make deliveries Mobile Phlebotomist

American Health Associates - Fishers, IN

March 2019 to August 2019

I travel around to different nursing homes and rehabilitation centers and draw blood from patients per orders.

Medical Assistant

Medical Assistant

Activate Healthcare - Anderson, IN

August 2017 to March 2019

Room patients, vitals, prior authorizations, medical procedures, EKG’s, vision screenings, computer work, front office, back office, phlebotomy, cleaned and sanitized office, etc... Medical Assistant

Activate Healthcare - Elwood, IN

October 2016 to December 2017

Phlebotomy, front and back office, order supplies, procedures, answer phones, rooming patients, cleaned and sanitized office

Microsoft office

Security Officer

G4S - Kokomo, IN

November 2015 to October 2017

Check vehicles in and out of facility, input information into computer, unlock offices, medical runs and emergencies, escort unruly employees from premises, incident reports, deliver paperwork, fill out paperwork, working in Microsoft office.

Medical Assistant

Community Internist and Associates - Kokomo, IN

March 2013 to September 2015

Duties

Room patients, set appointment, injections, Prior authorizations, answering phones, faxing, writing prescriptions, referrals, urinalysis, injection training, viewing labs, Dexa bone scans, EKG, spirometry, narcotic contracts, cleaned and sanitized office

Medical Assistant

Randall Dermatology - Kokomo, IN

October 2011 to March 2013

Duties

Assist Doctors with Biopsy and minor surgery, Dictation, Rooming patients, Enter patient information, prior authorizations, cleaned office

Indexing, Stocking the rooms, Suture removal, histo tech experience Line Leader/Machine Operator/Cook/QA

Park 100 Foods, Inc - Kokomo, IN

April 2006 to October 2011

Ran Cryovac (air sealer) machine while running a line of 10 people, keeping track of production being packed and shipped and machinery, including freezers. After four years, moved into the kitchen to become a cook, set up 7,000 lb kettle and made sure everything was set up and ready to go for the day. On some occasions I was helping out in the quality assurance lab making sure everything met specifications to be sent out.

Bookkeeping and payroll

Office Assistant/Receptionist

Diana’s bookkeeping and secretary services - Kokomo, IN February 1997 to June 2000

with bookkeeping, payroll, answering phones, writing letters, faxing, making copies, anything the clients needed to have done. Any small business owner, rather it be construction to small town grocery stores. Volunteer Work

Kokomo Humane Society - Kokomo, IN

May 1994 to August 1996

I came in to help assist with taking care of the animals from time to time. In my free time I was able to come in and play with the animals. This was all voluntary work. Education

Associate in Medical Assistant

Kaplan College - Indianapolis, IN

March 2011 to October 2011

High school diploma

Kokomo High School - Kokomo, IN

Skills

• line leader (3 years)

• office experience (10+ years)

• Dermatology (3 years)

• Phlebotomy (7 years)

• Patient Care

• Injections

• EMR

• Medical Records

• Scheduling

• EKG

• CPR Certified

• retail sales

• Venipuncture

• Phlebotomist

• Microsoft office (8 years)

• Machine Operator (4 years)

• Customer Service (10+ years)

• Data Entry (5 years)

• Mail room (1 year)

• Quality Assurance (3 years)

• Epic

• Cleaning Experience (10+ years)

• Bookkeeping (3 years)

• Payroll (3 years)

• Excel (5 years)

• Microsoft Word (8 years)

• Tanning salon (1 year)

• Accounting (2 years)

• Phlebotomy

• Medical Office Experience

• Laboratory Experience

• Triage

• Vital Signs

• Medical Scheduling

• Microsoft Office

• Filing

• Time management

• Assistant manager experience

• Filing

• Phone Etiquette

• Answering Phones

• Property Management

• Microsoft Excel

• Administrative experience

• Front desk

• Microsoft Word

• Customer service

• Computer literacy

• Proofreading

• Accounting

• QuickBooks

• Prior authorizations

• Property Leasing

• HIPAA

• Restaurant Experience (7 years)

• Microsoft Outlook

• Medical Billing

• Typing

• Windows

• Telemarketing (3 years)

• Office Assistant

• Sales

• Hospitality

• Property management (Less than 1 year)

• Documentation review

• Medical documentation

• Medical terminology

• Contracts

• Analysis skills

• Office manager experience

• Fair Housing regulations

• Hotel experience

• Data collection

• Occupational health

• Medical collection

• Negotiation

• Basic math

• Transcription

• Sales (5 years)

• Contracts

• Financing (2 years)

• Collections (3 years)

• Customer support

• CRM software

• Leadership

• Management

• Computer skills

• Caregiving

• Medical receptionist

• Finance (Less than 1 year)

• Accounting (3 years)

• Upselling

• Data entry

• Adobe Photoshop

• Software troubleshooting

• Animal care (10+ years)

• Research

• Microsoft Access

• Assembly

• Veterinary experience

• Financial services

• Computer operation

• English

• Warehouse experience

• Accounting software

• Fundraising

• Live chat

• Marketing

• Kitchen experience

• Google Docs

• Commercial driving

• Dispatching

• Construction

• Cold calling

• Route driving

• Social media management

• Power tools

• Order fulfillment

• Pricing

• Order entry

• Clerical experience

• Food service

• Human resources

• Manufacturing

• Medical records

• Records management

• Construction

• Inside sales

• Recruiting

• Supervising experience

• Microsoft Powerpoint

• Organizational Skills

• Communication Skills

• Communication SkillsMicrosoft Powerpoint

• Remote access software

• Working remotely

• Photo editing

• Photography

• EMR systems

• Laboratory experience

• Accounting

• Employment & labor law

• Pet sitting

• Cleaning

• Carpet cleaning

• Adobe Photoshop

• Multi-line phone systems

• Phone triage

Languages

• English - Expert

Certifications and Licenses

First Aid Certification

CPR Certification

Assessments

Administrative Assistant/Receptionist — Proficient October 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Teamwork: Interpersonal Skills — Highly Proficient December 2020

Responding to challenging team situations at work

Full results: Highly Proficient

Scheduling — Proficient

September 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Medical lab procedures: Phlebotomy — Highly Proficient July 2020

Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Expert

October 2021

Speaking clearly, correctly, and concisely

Full results: Expert

Work style: Reliability — Expert

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Cleaner fit — Proficient

October 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Protecting patient privacy — Expert

September 2021

Understanding privacy rules and regulations associated with patient records Full results: Expert

Security guard skills — Highly Proficient

September 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient

Work motivation — Highly Proficient

October 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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