Customer service
Resume:
Angela Cunningham
Muncie, IN *****
*.*.************@*****.***
Work Experience
Operations Assistant & Collections
Consolidated Property Management - Muncie, IN
May 2020 to September 2021
Office assistant to the manager of a property management company. Basic office work; computer work, excel, word, power point, windows, filing, faxing, copying, making phone calls, answering phones, property checks, taking pictures, delinquency accounts, taking rent payments, making work orders, cleaning, lunch runs, preparing paperwork for lawyer, handling unruly tenants,etc... Preloader
UPS - Muncie, IN
October 2019 to March 2021
Prepare/ load trucks in AM to be delivered
During our busy time I helped the drivers make deliveries Mobile Phlebotomist
American Health Associates - Fishers, IN
March 2019 to August 2019
I travel around to different nursing homes and rehabilitation centers and draw blood from patients per orders.
Medical Assistant
Medical Assistant
Activate Healthcare - Anderson, IN
August 2017 to March 2019
Room patients, vitals, prior authorizations, medical procedures, EKG’s, vision screenings, computer work, front office, back office, phlebotomy, cleaned and sanitized office, etc... Medical Assistant
Activate Healthcare - Elwood, IN
October 2016 to December 2017
Phlebotomy, front and back office, order supplies, procedures, answer phones, rooming patients, cleaned and sanitized office
Microsoft office
Security Officer
G4S - Kokomo, IN
November 2015 to October 2017
Check vehicles in and out of facility, input information into computer, unlock offices, medical runs and emergencies, escort unruly employees from premises, incident reports, deliver paperwork, fill out paperwork, working in Microsoft office.
Medical Assistant
Community Internist and Associates - Kokomo, IN
March 2013 to September 2015
Duties
Room patients, set appointment, injections, Prior authorizations, answering phones, faxing, writing prescriptions, referrals, urinalysis, injection training, viewing labs, Dexa bone scans, EKG, spirometry, narcotic contracts, cleaned and sanitized office
Medical Assistant
Randall Dermatology - Kokomo, IN
October 2011 to March 2013
Duties
Assist Doctors with Biopsy and minor surgery, Dictation, Rooming patients, Enter patient information, prior authorizations, cleaned office
Indexing, Stocking the rooms, Suture removal, histo tech experience Line Leader/Machine Operator/Cook/QA
Park 100 Foods, Inc - Kokomo, IN
April 2006 to October 2011
Ran Cryovac (air sealer) machine while running a line of 10 people, keeping track of production being packed and shipped and machinery, including freezers. After four years, moved into the kitchen to become a cook, set up 7,000 lb kettle and made sure everything was set up and ready to go for the day. On some occasions I was helping out in the quality assurance lab making sure everything met specifications to be sent out.
Bookkeeping and payroll
Office Assistant/Receptionist
Diana’s bookkeeping and secretary services - Kokomo, IN February 1997 to June 2000
with bookkeeping, payroll, answering phones, writing letters, faxing, making copies, anything the clients needed to have done. Any small business owner, rather it be construction to small town grocery stores. Volunteer Work
Kokomo Humane Society - Kokomo, IN
May 1994 to August 1996
I came in to help assist with taking care of the animals from time to time. In my free time I was able to come in and play with the animals. This was all voluntary work. Education
Associate in Medical Assistant
Kaplan College - Indianapolis, IN
March 2011 to October 2011
High school diploma
Kokomo High School - Kokomo, IN
Skills
• line leader (3 years)
• office experience (10+ years)
• Dermatology (3 years)
• Phlebotomy (7 years)
• Patient Care
• Injections
• EMR
• Medical Records
• Scheduling
• EKG
• CPR Certified
• retail sales
• Venipuncture
• Phlebotomist
• Microsoft office (8 years)
• Machine Operator (4 years)
• Customer Service (10+ years)
• Data Entry (5 years)
• Mail room (1 year)
• Quality Assurance (3 years)
• Epic
• Cleaning Experience (10+ years)
• Bookkeeping (3 years)
• Payroll (3 years)
• Excel (5 years)
• Microsoft Word (8 years)
• Tanning salon (1 year)
• Accounting (2 years)
• Phlebotomy
• Medical Office Experience
• Laboratory Experience
• Triage
• Vital Signs
• Medical Scheduling
• Microsoft Office
• Filing
• Time management
• Assistant manager experience
• Filing
• Phone Etiquette
• Answering Phones
• Property Management
• Microsoft Excel
• Administrative experience
• Front desk
• Microsoft Word
• Customer service
• Computer literacy
• Proofreading
• Accounting
• QuickBooks
• Prior authorizations
• Property Leasing
• HIPAA
• Restaurant Experience (7 years)
• Microsoft Outlook
• Medical Billing
• Typing
• Windows
• Telemarketing (3 years)
• Office Assistant
• Sales
• Hospitality
• Property management (Less than 1 year)
• Documentation review
• Medical documentation
• Medical terminology
• Contracts
• Analysis skills
• Office manager experience
• Fair Housing regulations
• Hotel experience
• Data collection
• Occupational health
• Medical collection
• Negotiation
• Basic math
• Transcription
• Sales (5 years)
• Contracts
• Financing (2 years)
• Collections (3 years)
• Customer support
• CRM software
• Leadership
• Management
• Computer skills
• Caregiving
• Medical receptionist
• Finance (Less than 1 year)
• Accounting (3 years)
• Upselling
• Data entry
• Adobe Photoshop
• Software troubleshooting
• Animal care (10+ years)
• Research
• Microsoft Access
• Assembly
• Veterinary experience
• Financial services
• Computer operation
• English
• Warehouse experience
• Accounting software
• Fundraising
• Live chat
• Marketing
• Kitchen experience
• Google Docs
• Commercial driving
• Dispatching
• Construction
• Cold calling
• Route driving
• Social media management
• Power tools
• Order fulfillment
• Pricing
• Order entry
• Clerical experience
• Food service
• Human resources
• Manufacturing
• Medical records
• Records management
• Construction
• Inside sales
• Recruiting
• Supervising experience
• Microsoft Powerpoint
• Organizational Skills
• Communication Skills
• Communication SkillsMicrosoft Powerpoint
• Remote access software
• Working remotely
• Photo editing
• Photography
• EMR systems
• Laboratory experience
• Accounting
• Employment & labor law
• Pet sitting
• Cleaning
• Carpet cleaning
• Adobe Photoshop
• Multi-line phone systems
• Phone triage
Languages
• English - Expert
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Administrative Assistant/Receptionist — Proficient October 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Teamwork: Interpersonal Skills — Highly Proficient December 2020
Responding to challenging team situations at work
Full results: Highly Proficient
Scheduling — Proficient
September 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical lab procedures: Phlebotomy — Highly Proficient July 2020
Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Customer service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Expert
October 2021
Speaking clearly, correctly, and concisely
Full results: Expert
Work style: Reliability — Expert
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Cleaner fit — Proficient
October 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Protecting patient privacy — Expert
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Expert
Security guard skills — Highly Proficient
September 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
Work motivation — Highly Proficient
October 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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