Customer Service Development Manager
Resume:
Work History Contact
Skills
Software
Rema SB
Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. Business Development Manager
Whitehat Education Technology Pvt Ltd, Bengaluru,
Karnataka
Generated funnel worth INR 11 cr by providing
virtual presentations
Handle franchise partner
Reached out to potential customers via
telephone, email and in-person inquiries.
Coordinated innovative strategies to accomplish
marketing objectives and boost long-term
profitability.
Performed client research and identified
opportunities for account growth, account
penetration and market expansion.
Developed new proposals, contracts and
procedures to draw in more clients and streamline
work operations.
Uncovered and qualified prospects and sales
opportunities in targeted markets using external
resources.
Collaborated with sales and marketing
departments to support project rollout
Devised effective marketing, sales and other
promotional initiatives.
Taught consultative selling techniques to new and
existing staff members to build expertise.
Negotiated and closed long-term agreements with
new clients in assigned territory.
Completed and submitted monthly and yearly
reports to support executive decision making.
2020-10 -
2021-11
Address
Phoenix, India, 85286
Phone
****.**.**@*****.***
Client Relation
Management Analytics
Cold Calling
Product and service sales
Market understanding
Order management
Strategic planning
Key decision making
Database Management
Relationship building and
rapport
Salesforce
CRM
Ms Excel
Created reports and presentations detailing
business development activities.
Generated new business with marketing initiatives
and strategic plans.
Collected data and performed customer needs
analysis.
Identified key products, services and customers
and used data to devise innovative sales and
marketing plans enabling dramatic growth.
Worked with existing customers to increase
purchases of products and services.
Implemented successful approaches to revitalize
underperforming product lines and create new
profit-generating enterprises.
Deputy Sales Manager
Quikr India Pvt. Ltd, Bangalore
Created a customer contact system that
substantially improved customer relations and
increased sales 98% through special promotions
programs
And helps in forcasting the monthly report of the
team
Conducted team meetings to reinforce goals and
objectives and set clear expectations about
policies and procedures.
Reviewed customer service agreements for terms
and conditions pricing and accuracy.
Researched competitors' activities and products to uncover new trends
Interpreted sales and pricing policies to
departmental personnel and customers.
2019-10 -
2020-03
Asst. Manager
Durga Projects & Infrastructure Pvt.Ltd
Advise clients on market conditions, prices,
mortgages, legal requirements and real estate
trend
And create create lead generations services.
2019-03 -
2019-08
Sr. Executive
Mountain Trail Foods Pvt Ltd, Bengaluru, Karnataka Maintain all records, les and follow state
guidelines on rules and regulations
And maintain database
TSE
Enabled revenue generation by pursuing
partnerships, sourcing funding and capitalizing on market opportunities.
Reviewed individual department performance
and worked with leadership to improve processes,
procedures and practices.
Shaped solutions and approaches by leveraging
trends in customer marketplaces and industries.
Oversaw all sales, marketing and distribution
operations across Number accounts.
Streamlined operations to maximize business
efficiency and profits.
Developed effective business strategies to
capitalize on emerging market trends.
Established clear and competitive goals, growth
roadmaps and strategic business plans.
Developed and implemented new strategies and
policies to establish long-term business objectives and provide strong and sustainable organizational
leadership.
Directed market expansions to propel business
forward, meet changing customer needs.
Resolved issues and recommended actions based
on production and compliance reports.
Identified issues with production, workforce and
material sourcing and implemented successful
solutions.
Monitored industry trends, keeping current on
latest changes and competition in industry.
Collaborated with senior management to develop
strategic initiatives and long term goals.
Clarified roles, responsibilities and expectations of staff.
2016-10 -
2019-01
Education
Attended trade shows and client meetings,
promoting brand and building rapport with
prospects.
Drove short-term and advanced promotional
initiatives and planning processes.
Established performance goals for department
and outlined processes for achievement.
Used market insights to capitalize on key business opportunities for new advantageous partnerships.
Oversaw hiring, adding valuable, talented
professionals to strengthen management team.
Mitigated regulatory risks by overseeing
adherence to insurance and safety regulations.
Led operational team in development, rollout and
management of new product lines.
Betsol software pvt. ltd
To process, x or unblock orders/queue items
accurately and deal with complaints
appropriately, in line with agreed process,
procedures and timelines
TSE
2013-04 -
2015-03
C Cube solutions
Baglore
Handling of issues related to Windows 2008 Server
operating system
2012-06 -
2013-03
B.tech: Computer Engineering
CVRCE - Bbsr
2007-07 -
2011-07
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