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Customer Service Development Manager

Glendale, AZ
August 10, 2022

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Work History Contact



Rema SB

Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. Business Development Manager

Whitehat Education Technology Pvt Ltd, Bengaluru,


Generated funnel worth INR 11 cr by providing

virtual presentations

Handle franchise partner

Reached out to potential customers via

telephone, email and in-person inquiries.

Coordinated innovative strategies to accomplish

marketing objectives and boost long-term


Performed client research and identified

opportunities for account growth, account

penetration and market expansion.

Developed new proposals, contracts and

procedures to draw in more clients and streamline

work operations.

Uncovered and qualified prospects and sales

opportunities in targeted markets using external


Collaborated with sales and marketing

departments to support project rollout

Devised effective marketing, sales and other

promotional initiatives.

Taught consultative selling techniques to new and

existing staff members to build expertise.

Negotiated and closed long-term agreements with

new clients in assigned territory.

Completed and submitted monthly and yearly

reports to support executive decision making.

2020-10 -



Phoenix, India, 85286




Client Relation

Management Analytics

Cold Calling

Product and service sales

Market understanding

Order management

Strategic planning

Key decision making

Database Management

Relationship building and




Ms Excel

Created reports and presentations detailing

business development activities.

Generated new business with marketing initiatives

and strategic plans.

Collected data and performed customer needs


Identified key products, services and customers

and used data to devise innovative sales and

marketing plans enabling dramatic growth.

Worked with existing customers to increase

purchases of products and services.

Implemented successful approaches to revitalize

underperforming product lines and create new

profit-generating enterprises.

Deputy Sales Manager

Quikr India Pvt. Ltd, Bangalore

Created a customer contact system that

substantially improved customer relations and

increased sales 98% through special promotions


And helps in forcasting the monthly report of the


Conducted team meetings to reinforce goals and

objectives and set clear expectations about

policies and procedures.

Reviewed customer service agreements for terms

and conditions pricing and accuracy.

Researched competitors' activities and products to uncover new trends

Interpreted sales and pricing policies to

departmental personnel and customers.

2019-10 -


Asst. Manager

Durga Projects & Infrastructure Pvt.Ltd

Advise clients on market conditions, prices,

mortgages, legal requirements and real estate


And create create lead generations services.

2019-03 -


Sr. Executive

Mountain Trail Foods Pvt Ltd, Bengaluru, Karnataka Maintain all records, les and follow state

guidelines on rules and regulations

And maintain database


Enabled revenue generation by pursuing

partnerships, sourcing funding and capitalizing on market opportunities.

Reviewed individual department performance

and worked with leadership to improve processes,

procedures and practices.

Shaped solutions and approaches by leveraging

trends in customer marketplaces and industries.

Oversaw all sales, marketing and distribution

operations across Number accounts.

Streamlined operations to maximize business

efficiency and profits.

Developed effective business strategies to

capitalize on emerging market trends.

Established clear and competitive goals, growth

roadmaps and strategic business plans.

Developed and implemented new strategies and

policies to establish long-term business objectives and provide strong and sustainable organizational


Directed market expansions to propel business

forward, meet changing customer needs.

Resolved issues and recommended actions based

on production and compliance reports.

Identified issues with production, workforce and

material sourcing and implemented successful


Monitored industry trends, keeping current on

latest changes and competition in industry.

Collaborated with senior management to develop

strategic initiatives and long term goals.

Clarified roles, responsibilities and expectations of staff.

2016-10 -



Attended trade shows and client meetings,

promoting brand and building rapport with


Drove short-term and advanced promotional

initiatives and planning processes.

Established performance goals for department

and outlined processes for achievement.

Used market insights to capitalize on key business opportunities for new advantageous partnerships.

Oversaw hiring, adding valuable, talented

professionals to strengthen management team.

Mitigated regulatory risks by overseeing

adherence to insurance and safety regulations.

Led operational team in development, rollout and

management of new product lines.

Betsol software pvt. ltd

To process, x or unblock orders/queue items

accurately and deal with complaints

appropriately, in line with agreed process,

procedures and timelines


2013-04 -


C Cube solutions


Handling of issues related to Windows 2008 Server

operating system

2012-06 -

2013-03 Computer Engineering

CVRCE - Bbsr

2007-07 -


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