Customer Service Medical Billing

Nicole Garrison

843-***-**** ****************@*****.***

Summary of Qualifications

Medical Assisting student with over 2 years of patient care experience along with 6 years of customer service experience. Ability to learn quickly and efficiently multitask to ensure all expectations are exceeded. Professional team player that enjoys assisting others and takes direction well, while staying calm and focused within fast paced environment.

Skills

● Triaging patients, taking and documenting vital signs

● Collecting specimens and performing lab tests

● Performing EKGs

● Phlebotomy, injections

● Titmus testing

● Strong computer skills

Education:

Certificate in Medical Assisting Southeastern Institute, North Charleston SC

● Expected Graduation April 2017

● Curriculum Includes: Medical Terminology, Medical Office Management including EMR and EHR, Clinical Procedures, Lab Procedures 1 and 2, Anatomy and Physiology, Medical Billing and Coding.

● Performed phlebotomy, blood chemistry, urinalysis, EKG, vital signs, taking patient history, injections

(intradermal, intramuscular, subcutaneous), administrative duties. Professional Experience

Caregiver Home Care Plus Mt Pleasant, SC 2014 to Present

● Assist with daily living activities for patients with varying levels of need

● Provide medication reminders

● Run errands, light housekeeping, provide transportation to patients, maintain safety of the patients Cashier/Hostess Steak n Shake North Charleston, SC 2013 to 2014

● Greeted and properly took customers’ orders

● Assisted customers with their orders providing friendly and efficient service

● Performed daily duties to open and close store

● Resolved customer questions and concerns

Handling money and properly process transactions

Cashier Murphy USA Goose Creek, SC 2011 to 2012

● Provided efficient and effective customer service encouraging repeat customers

● Conducted lottery services including tickets sales, winnings, and separate reconciliation

● Reconciled cash register daily

● Maintained a clean and well organized store, managed inventory and kept shelves well stocked Customer Service Representative iQor North Charleston, SC 2008 to 2009

● Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

● Determined charges for services requested, collect deposits or payments, or arrange for billing

● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

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