Customer Service Assistant Manager
Resume:
Anderson, South Carolina
*************@*****.***
eilani
L
Schreffler
CUSTOMER SERVICE OFFICE ADMINISTRATION
Office Administration and Operations Management Professional – Leverage strong business instincts in the daily management of business operations for high-volume stores, ensuring corporate high-standards are met.
Customer Experience-Focused – Place customer service in the forefront of all business operations with exceptional skills at building rapport, fostering relationships, and securing long-term customer loyalty.
Driven by Process Improvement – Use the customer experience and feedback to drive refinement to staff training in service and operations to reduce waste and push bottom line improvements.
Operations Management
Customer Experience Focused
Cash Management AP & AR
Process Improvements
Administrative Support
Staff Leadership & Training
Invoicing, Billing, & Bank Deposits
Efficiency Improvements
Purchasing
Scheduling
Inventory Management
Sales Increases
PROFESSIONAL EXPERIENCE
WAFFLE HOUSE Greenville, SC 2011 – Present
Assistant Manager Trainer (2014 – Present)
Promoted to support the store manager in the smooth daily operations of this high-volume restaurant and provide guidance for a team of 12 to 15 employees. Oversee maintenance, record daily sales, and achieve annual sales goals. Provide critical feedback for hiring, conduct daily balancing of the cash drawers, and make weekly bank deposits. Lead teams through post-orientation and on-the-job training covering policies and procedures and creating an exceptional customer experience. Coach employees on diffusing difficult situations and handling customer complaints with understanding and calm.
Drive average daily sales increases by $300 to $400 YoY through effective training and oversight of staff, upselling menu items, improving operational efficiencies, and providing exceptional customer service.
Strictly track food costs, conduct daily inventory counts and resolve issues, and generate corporate reporting to calculate and record needed stock-on-hand for the next shift and to plan the purchasing of up to $4K of products per week.
Initiate strategies to reduce waste by troubleshooting staff training, food preparation, or serving issues at the end of a shift to analyze any issues with the customer’s meal.
Overcome staffing challenges as the result of COVID-19, assigning job duties to ensure all job functions are covered despite working with greatly reduced staffing levels.
Server (2011 – 2014)
Provided excellent service for customers from order-taking through cash-out. Handled customer complaints with poise and calm to ensure a loyal customer base.
A+ CLEANING Greenville, SC 2002 – 2011
Owner
Founded this residential cleaning company, marketed services to drive awareness, and performed consistently and reliably to build a broad customer base of around 20 clients.
Managed scheduling and cancellations and monitored and purchased supplies and equipment.
Set up accounts receivable systems to ensure accurate invoicing and bank deposits.
Leilani Schreffler *************@*****.*** 864-***-**** Page 2
PROFESSIONAL EXPERIENCE
INTERIM HEALTHCARE of GREENVILLE, SC Greenville, SC 2002 – 2003
Medical Receptionist
Welcomed patients and assisted with scheduling appointments and answering customer inquiries in person or by phone. Filed and maintained medical records and insurance paperwork.
Provided superior customer service by anticipating customer needs and handling customer concerns effectively and confidentially.
Collected and recorded patient payments and filed, collected, and expedited third-party claims.
JCPENNEY Greenville, SC 1999 – 2000
Retail Sales
Greeted customers at entry and check out, responded to inquiries and complaints, aided in choosing merchandise, merchandised the store according to corporate standards, and managed hundreds of financial transactions per day.
Maintained up-to-date knowledge of promotions and other sales opportunities.
WR GRACE Traveler’s Rest, SC 1997 – 1999
Office Clerk
Performed wide-ranging clerical and administrative activities, including document preparation and retention, meeting scheduling, answering telephones, greeting clients, and filing.
EDUCATION
EPCI Greenville, SC
Medical Receptionist Course
GREENVILLE TECHNICAL COLLEGE Greenville, SC
Manufacturing Course
Key
Expertise
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