Electrical Engineer Customer Support

Michael Vu

**** ******** **., *** ****, CA ****9

Cell 626-***-****

**********@*****.***

OBJECTIVE Seeking an Electrical Engineer/Technician position in San Jose and Bay Area.

EXPERIENCE

2002 – Present Work at Home:

Built PCs from scratch, select PC components: CPU, Main Board, Memory, HDD, SSD, NVME, PSU, Video Cards, as requested by customers.

Debug, troubleshoot PC issues such as no video, sound, slow and noise, etc. in house or remotely using TeamViewer.

Set up maintain consumer desktop system, HW, OS, Drivers, Software.

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3/00 – 4/02 Sr. Firmware/Applications Engineer / Integrated Memory Logic Inc., Campbell.

Making samples for marketing, customers and trade shows from Apps notes, spec, data sheet to testing of samples.

Setup iML’s engineering lab and responsible for all lab and testing activities.

Maintaining and upgrading Firmware of the Compact Flash/IDE Flash Memory Controllers to support new features of the Flash Memory and controllers.

Work with Hardware, Software and Test Engineers to resolve Firmware issues. Emulate, debug and test new Firmware of the Flash Memory Controllers for release to customers.

Resolve Compatibility Issues of different Compact Flash IDE Readers, USB Readers, and Cameras by analyzing Bus Analyzer, Logic Analyzer and Digital Scope with Firmware.

Work with Design Engineers of different companies to integrate iML’s designs with their platforms.

4/97 – 03/00 Applications Engineer / Oak Technology Inc., Sunnyvale.

Interfaced with marketing & client to perform failure analysis of CD-R/RW controllers.

•Debugged and verified customer failures, provided customer support by answering questions regarding hardware and firmware-related issues.

•Worked with groups both domestically and in Japan/Taiwan to support test-related issues.

Emulated, debugged and tested new firmware of CD-R/RW controllers for release to customers.

Performed various bench tests for CD-R/RW controllers.

Worked with Software, Hardware and Test Engineers to resolve Firmware issues.

Maintained and upgraded the Firmware of the CD-R/RW to support new spec, features.

5/94 - 4/97 Hardware/Firmware Design Engineer / On Command Corp., San Jose.

Developed firmware for various embedded microprocessors Motorola 68HC11, Intel 27C64, SDK86 and Atmel 89C52 using event and time triggered approaches.

Responsible for Infrared Commands of TVs' remotes in developing firmware for the company's universal remote control.

Captured the Infrared Commands of different TV brands and translated the commands to command bytes of Firmware to store in EEPROM.

Emulated, debugged and tested firmware for productions.

Wrote test procedures for hardware/firmware and assembly instructions for production lines.

Assisted the production lines in prototype testing and mass production

Trouble shot system failures to isolate Firmware/Hardware issues and interacted with design engineers to correct problems.

ADDITIONAL Microprogrammed different processors using assembly languages for the 6800, 68000

SKILLS and 80X86 families.

Programmed in C/C++, Fortran 77 and Pascal.

Hands-on experience with PC hardware and troubleshoot CPU/GPU.

Excellent communication skills and attention to details.

Work in team environment or alone to meet deadlines.

Familiar with LAB equipments and setups for data measurements.

Able to work in PC, Mac, Sun Work Station and Unix environments.

EDUCATION B.S.E.E.,. Systems and Control.

University of California, San Diego.

RELEVANT Computer Architecture Signals and Systems

COURSES Logic Design Transmission Lines

VLSI Design . Control Systems

Microprocessor Design High Level Programming

Real Time Programming Network Analysis

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