Customer Service Admitting Clerk
Resume:
SHARLENE JOHNSON-AKBAR
**** ***** ***** **, ******** City, OK 73132-3275 405-***-**** ********@*****.***
PROFESSIONAL SUMMARY
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
EMPLOYMENTHISTORY
Feb. 2013 – Present
EDMOND, Oklahoma
ADMITTING CLERK, LAB TECH,CUSTOMER SERVICE REP,
SUMMIT MEDICAL CENTER
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Schedule and confirm appointments for clients, customers, or supervisors.
Make copies of correspondence or other printed material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Establish work procedures or schedules and keep track of the daily work of clerical sta .
Aug. 1995 – Feb. 2013
OklahomaCity, OK
AUA, ADMISTRATIVE ASSIST, INTEGRIS MEDICAL CENTER
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take
messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Provide services to customers, such as order placement or account information.
Establish work procedures or schedules and keep track of the daily work of clerical sta .
Train and assist sta with computer usage.
Answer phone calls and direct calls to appropriate parties or take messages.
Greet visitors and determine whether they should be given access to specific individuals.
Provide clerical support to other departments.
Collect medical histories and general health and life style information from patients.
Obtain and record patients' medical histories.
Monitor the use of diagnostic services, inpatient beds, facilities, and sta to ensure e ective use of resources and assess the need for additional sta, equipment, and services.
Enter data from analysis of medical tests or clinical results into computer for storage.
Analyze laboratory findings to check the accuracy of the results.
Collect and study blood samples to determine the number of cells, their morphology, or their blood group, blood type, or compatibility for transfusion purposes, using microscopic techniques.
Show patients to examination rooms and prepare them for the physician.
Answer telephones, responding to questions or requests.
Operate cash registers to accept payment from customers.
Monitor, record, and report symptoms or changes in patients' conditions.
Maintain accurate, detailed reports and records.
Record patients' medical information and vital signs.
Conduct specified laboratory tests.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Change dressings on wounds.
Schedule appointments for patients.
Greet and log in patients arriving at o ce or clinic.
Check patients' pulse, temperature, and respiration.
Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.
Collect samples, such as blood, urine, or sputum from patients, and perform routine laboratory tests on samples.
Prepare patients for examinations, tests, or treatments and explain procedures.
EDUCATION
Present Associate of Arts: LIBERAL ARTS
ROSE STATE COLLEGE - MIDWEST CITY, OKLAHOMA
Associate of Science: BUSINESS
OKLAHOMA STATE UNIVERSITY - STILLWATER, OKLAHOMA
SKILLS
ADMISTRATION Expert
LAB TECH Expert
CUSTOMER SERVICE Expert
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