Program Manager/ Senior Operations

*

Renard Chaffin

254-***-**** *************@*****.*** www.linkedin.com/in/renard-chaffin

Citizenship: U.S. Clearance: Active TS-SCI

Objective:

Highly experienced professional seeking a position as a Program Manger or Operations Support Analyst to leverage proven skills and demonstrate technical, tactical and interpersonal expertise. I am willing to relocate, work hybrid and remote.

Professional Summary:

Army veteran leveraging over 26 years of experience in Leadership, Organizational Management, and Personnel Development. Diverse background with 15+ years of experience in managing Business Operations, Program Management, and Information Technology. Able to analyze information, detect emerging trends and identify and evaluate alternate courses of actions. Proven record in managing and fulfilling requirements and other comprehensive tasks to support employee and mission needs. Highly skilled and qualified team player with the experience to develop strategies and guide organizations toward higher-level objectives. Skills:

● Acquisition & Procurement

● Security Management

● Budget Management

● Contracting Officer Representative

(COR)

● Program Manager

● Supply Chain Management

● Quality Assurance & Control

● Facility Manager

Work Experience:

Executive Advisor/Program Manager December 2020 – Present U.S. Army, Fort A.P. Hill, VA

70 HRS Week

Duties:

Serves as an Advisor and Program Manager on an U.S. Army Installation with a population of two hundred encompassing over seventy-six thousand acres with services and support to more than ten thousand customers daily.

● Effective Oral & Written Communicator

● Information Management

● Microsoft Office Suite

● Retention & Recruitment

● Inspections & Assessments

● Training & Development

● Testing & Evaluation (T&E)

● Risk Management & Mitigation

● Coach, Mentor, Instructor

●

2

● Advises leadership, workforce, partners and external service providers on training programs, property accountability, security functions, logistic services, maintenance, infrastructure, and budget review in support of Base Operations Support (BOS)

● Monitors and gives instructions on the organization’s master plan; oversee the synchronization of plans, policies, and procedures pertaining to the development of construction and modernization plans

● Oversaw the installation’s emergency management plan and capabilities; directly involved in emergency response programs with Federal, State, and local entities in response to natural or manmade disasters

● Provided guidance on Planning, Programming, Budget, Execution (PPBE) to help manage priorities, cost analyst and spending

● Worked deliberately on asset procurements; awarded a $56M budget to support constructions, renovations, ground maintenance, equipment and facility repairs

● Analyzed operations to evaluate performance and ensured staff members met goals, objectives or determine areas of potential cost reduction, program improvement and policy changes

● Directed, planned, and coordinated for sustainment operations, including services, transportation, supply and contract management, logistics operations, and supply support functions including accounting, procurement, warehouse and inventory control, engineering and construction, and financial management, which ensured the movement of more than $80M of equipment

● Worked with security manager to implement safety measures; plans, organizes, and directs all security and intelligence activities to include those required to safeguard classified defense information, equipment and material on the installation

● Oversaw and performed Human Resources (HR) tasks; served on hiring panels, assisted with on/off-boarding employees, assisted with managing training records, recruitment and hiring, employee award program/recognition, utilizing Microsoft Office suite to include, Word, Windows, Office 365, PowerPoint, Excel, Share point and related HR disciplines

● Monitored and assisted with inspections, assessing operations, and programs to include regulatory inspection of vendors, contractors and other service providers to verify compliance, quality management and operational requirements Key Accomplishments:

● Influenced a safe work environment; no safety incidents or violations for 24 consecutive months

● Assisted with managing a $156M budget; decreased annual spending by 15% Senior Operations Manager May 2019 – November 2020 U.S. Army, Fort Carson, CO

60 HRS Week

Duties:

Managed globally dispersed organization’s operations, programs, administrative functions, and personnel; Maintained situational awareness of strategic capabilities, tasks and provided support to over 1300 employees across 17 locations in 11 different countries. 3

● Served as the Operations and Program Manager; responsible for managing and coordinating new and existing developments, managing program efficiency, scope, and accomplishments;

Conducted periodic program review and analysis to compare progress with original objectives and milestones

● Assisted staff members, prepared correspondence and briefs to senior leaders and subordinates; skillfully trained and directly supervised forty-five military members and twenty-six civilians

● Oversaw training to ensure objectives, unit capabilities, readiness levels, and training timelines were known and synchronized. Developed budget projections and recommended project funds

● Oversaw strategic capabilities such as Missile Defense and Space assets in support of Home Land Defense and OCONUS operations or mission

● Served as an Operational Security (OPSEC) Officer. Oversaw all source products, sensitive and secure information; Maintained 100% accountability of intelligence equipment such as the Distributed Common Ground System- Army (GCGS-A) and other related intel applications and products

● Created, reviewed, and implemented directives, policies, procedures, and programs affecting resources, acquisition, transportation, distribution, maintenance and supply support, readiness, and disposition; Conducted ongoing evaluation of force structure and provided personnel analysis

● Conducted inspections and monitored facilities, construction sites to ensure adherence to safety standards, specifications, consistent with master plan and environmental standards

● Developed and reviewed policies and instructional programs to ensure learning objectives were achieved and aligned with the training principles and guidance

● Communicated effectively, both orally and in writing; to negotiate complex issues and maintain good working relations with diverse groups and executive-level management throughout the workforce; developed products, briefings, and reports suitable for senior leader use in decision-making; Prepared guidance and operations orders and other actions for dissemination

● Utilized in-depth knowledge of and ability to apply analytical and evaluative methods and techniques for conducting research studies in areas such as operational analysis, strategic analysis, intelligence research, or related areas and conducting planning in support of the deterrence and assurance campaigns and mission areas

● Prepared memorandums, briefings, reports, and other correspondence concerning program areas used to brief senior leaders, and staff, with the ability to engage in cross- disciplinary cooperation

● Skilled at analyzing or assessing correspondence; Ability track, process, produce and distribute deliverables and monitor comment status; Collect and analyze performance data; Assess and quantify cost, performance and risks; Participate in working groups, program management reviews; Prepare and coordinate inputs for acquisition documentation, status reports, briefings and information inquiries Key Accomplishments:

● Improved operations proficiency; managed over 25 deployment activities in eight geographical locations

4

Senior Operations / Program Manager June 2017 – May 2019 U.S. Army, Fort Hood, TX

60 Hours Week

Duties:

Served as the Senior Operations and Program Manager subject matter expert (SME) for the U.S. Army. Managed Programs, Operations, and administrative functions for over 500 employees within the United States and Internationally.

● Managed missile defense and communication systems consisting of radars, command- and-control technology and multiple types of interceptors, to detect, identify and defeat tactical ballistic missiles, cruise missiles, drones, advanced aircraft and other threats

● Strategic level knowledge and leadership experience in joint, coalition, and/or inter- agency operations; Knowledge of advanced weapons systems and experience with special access required programs

● Oversaw the tactical operations center (TOC)Coordinated airspace in joint and special use airspace servicing military and civilian aircraft; Identified and resolved conflicts between airspace use agencies; advised higher leadership, echelons and subordinates on significant activities and impact of Army Airspace Command and Control (A2C2) on operations

● Served as lead coordinator and manager over acquisition and procurements; executed operations and budgetary programs to include the Planning, Programming, Budget, Execution (PPBE) process in support the mission

● Managed and ensured timely and effective implementation of full range of programs and services for employees to include workforce planning, human resources, budget, training, facility management, security and administrative support

● Oversaw hazardous material training (HAZMAT) training and compliance; 14 quality assurance (QA) inspectors completed training and increased inspection rate by 5%

● Managed equipment accountability, serviceability and life-cycle management for automated equipment, computer and intelligent systems valued at over $350K

● Developed a Driver and Operations standardization program; improved operators driving skills, implemented inspections to determine overall condition, identify and record faults and malfunctions in GCSS; decreased negligence, maintenance time, safety violations, and repair costs by 20%

● Responsible for program developments and contract management; negotiated the terms and conditions, ensured compliance, assisted with the writing performance work statements (PWS) and managed the of scope of performance

● Maintained oversight for over $1M in contracts with external vendors for advertisement, new construction, and other supportive services ensuring compliance with federal contracting laws and requirements

● Managed the Supply Support Activities (SSA) and monitored Global Combat Support System-Army (GCSS-A) production, purchasing, warehousing procedures, distribution, and financial forecasting

● Oversaw the organization’s logistical processes; revised standards to manage materials, product needs, accountability and customer relations; Improved productivity by 10% 5

● Served as a Program Manager with primarily responsibility for deployment operations planning, execution, contract and budget management ($35M), and security (force protection) for 340 pieces strategic assets in the middle east

● Collaborated with safety professionals and physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment

● Implemented security measures for computer or information systems; participated in operation’s intelligence meetings and provided reports and assessments focused on intelligence, identify information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events

● Developed and defined all elements for proposals and statement of work and managed deliverables based on statement of work requirements; Managed execution, deliverables, project completion, and customer satisfaction; Provided budget management analysis ($2 million), labor planning, and coordination of activities between client and company personnel

Key Accomplishments:

● Improved the organization’s Occupational Safety and Health Administration

(OSHA) program

● Led organization to achieve a 98% rating on services and performance inspection

● Assisted with maintaining 100% accountability of equipment valued over

$30 million dollars

Operations Manager / Plans Analyst February 2013 – May 2017 Fort Bragg, NC Suwon, Korea Honolulu, HI

60 Hours Week

Duties:

Served as a Training Manager and Operations Expert for the U.S. Army. Managed operations and administrative functions for over 150 employees with focus on quality of life, professional development, situational awareness (SA), reporting, planning, training, mobilization and missile defense operations.

● Lead planner for training, deployments operations, and personnel readiness; Prepared organization to perform full-scale operations from theater opening to stabilization at the tactical, operational, and strategic levels

● Managed administrative functions, personnel accountability and readiness of the organization; conducted tests and evaluations of products, programs, services, or processes to evaluate quality or performance

● Managed missile defense acquisitions, program developments and executions; Oversaw the communication network infrastructure, Command, Control, Communications, Computers, and Intelligence (C4I) systems, communications systems or application such as tactical datalinks (TDL), Wide Area Network (WAN), etc

● Tactical and Operational experienced and training with Ballistic Missile Defense (BMD) and/or Integrated Air and Missile Defense (IAMD) assets to include Patriot, THAAD, AN/TPY-2

6

● Reviewed and analyzed correspondence and documents, made recommendations and delegated or reported actions and information to the appropriate principals

● Served as the quality assurance and control (QA/QC) professional; planned and coordinated quality assurance programs, formulated quality control policies and control quality of production efforts

● Subject matter expertise at reporting, scheduling, and analyzing critical information, and program coordination; Supported and mentored staff member in the development and maintenance of program

● Advises the tactical and technical community, leaders, supervisors on mission tactics techniques and procedures, analysis, operational employment, and potential integration of future capabilities

● Prepared and provided expert technical advice and guidance concerning the organization’s capabilities to assist the National Response Framework; Developed operations management policies, planning, requirements, and direction within an information technology program; Supervised and monitored ongoing projects and workload of subordinate personnel

● Managed the organization’s maintenance program; monitored the serviceability and accountability of equipment, troubleshoot equipment or systems operation problems

● Evaluated training programs, instructors, and materials; designed work-related training and developed programs to improve individual skills and organizational performance

● Developed technical specifications and procedures for force protection programs and systems; assisted with planning and coordinating Force Protection (FP) and Anti- Terrorism (AT) operations, and training

● Supervised eight Full Scale Exercises for two Major Army Commands; Managed the Assault Command Post exercise, a joint and combined exercise Responsible for Intra- theater movement of cargo and personnel; Prepared, presented and executed the exercise redeployment plan consisting of sea and aerial assets

● Responsible for preventative and reactive maintenance of all facilities to include managing, work orders, repairs, monitoring warranties, and annual budgets

● Coordinated and implemented security measures to safeguard information systems, database, and files against accidental or unauthorized damage, modification or disclosure

● Supervised Emergency Operations Center (EOC) operations; coordinate and implement the execution of emergency action procedures, alerts and notifications, incident to operations, exercises and contingency Operation Plans (OPLANS) as required

● Enforced explosive safety management principles, procedures, regulations, and laws applicable to the high safety risk associated with explosives live fire, and maneuver training on all ranges

Key Accomplishments:

● Led company to be recognized as “Best Organization” out of six other companies for superior performance

Education:

Coastline Community College Grad Date: 2007

Associate Degree: Business Administration

7

May 2023

Fountain Valley, CA

Currently pursuing a BA Degree Anticipated Grad Date: Excelsior College

Business Management

Washington, DC

Training & Certifications:

• United States Army Sergeants Major

Academy

● Sexual Harassment/ Assault Response and

● Prevention (SHARP)

● Anti-Terrorism & Force Protection

● Transportation & Deployment

Planning Course

• Integrated Missile Defenses, Early Warning

Operator

References:

Are available upon request

• Hazardous Material (HAZMAT)

• Communication security (COMSEC)

• Instructor Training

• Cyber Awareness Training

• Master Resiliency Training

• Administration & Personnel Records

• Army Basic Space Cadre Course

• Accident-Avoidance Training

Contact this candidate