Energy Co Data Entry
Resume:
Lilia Ocon
Bensenville, IL *0106
Phone: 773-***-****
Email: ***********@*****.***
Summary of Experience
Excellent oral/written communications skills, highly organized with proven experience in prioritizing along with multitasking. Identifies and resolves problems promptly. Dedicated employee, that performs above and beyond expectations. Develops excellent rapport with clients and internal staff, also builds a high level of trust and confidence in executing the task at hand. HearUSA, PARK Ridge, IL January 2018 / October 2020 Office Manager/ Patient Care Coordinator
• Respond to internal and external patient needs positively to provide the highest quality service to ensure the best possible outcomes.
• Answer designated phone calls in a courteous manner appropriately route communication, responds to inquiries, and transcribe messages.
• Make, cancel and reschedule appointments for patients, make reminder calls to patients regarding the scheduled appointment.
• Perform verification of insurance and eligibility and acquire cards and referrals as required.
• Greet and register all patients as they come in.
• Log and post payments to the patient account.
• Pull charts and prepare all documents needed for future appointments.
• Sort and distribute mail.
• Scan documents and make copies as required.
• Prepare schedules and process all confidential information at days’ end.
• Retrieve medical records for patient visits, create charts for new patients as well as file all complete medical records promptly.
• Complete all requests for medical record copies
Williamson Management, Inc. Bensenville, IL February 2016/ October 2017 Client Services/Administrative
• Answer all incoming calls
• Manage all the supplies and office devices are working properly
• Email/contact property managers regarding messages
• Prioritize out-going mailings and ensure accuracy
• Accounting- Payables and receivables
• Greet and help homeowners and contractors as they come
• Notify emergency phone service of on-call coverage
• Create and generate correspondence for both vendors and clients McGill Management, Inc. Arlington Heights, IL June 2014/ February 2016 Office Manager/Administrative
• Answer all incoming calls
• Manage all the supplies and office devices are working properly
• Email/contact property managers regarding messages
• Prioritize out-going mailings and ensure accuracy
• Log and generate all the mail incoming and out-going
• Notify all staff of attendance and project schedule
• Greet and help homeowners and contractors as they come
• Notify emergency phone service of on-call coverage
• Attend meetings and record minutes for associations Illinois Dermatology Institute, Hinsdale, IL Jan 2013/ May 2016 Medical assistant/Front Desk
• Prepare all instruments and exam rooms for the day along with the schedules for the doctors
• Verify that all appointments scheduled are correct
• Room patients promptly and discuss the treatment they are seeking along with verifying the list of medications they may be currently taking
• Call patients back regarding the message or call in prescriptions to a pharmacy
• Maintain the Cancer log for all existing patients
• Mail monthly postcards reminders for regular patients
• Keep doctor running on time
• Fax all needed documents to either pharmacies and another doctor office Illinois Dermatology Institute, Hinsdale, IL June 2012 / Jan 2013 Front office/scheduling (part-time)
• Respond to internal and external patient needs positively to provide the highest quality service to ensure the best possible outcomes.
• Answer designated phone calls in a courteous manner appropriately route communication, responds to inquiries, and transcribe messages.
• Make, cancel and reschedule appointments for patients, make reminder calls to patients regarding the scheduled appointment.
• Perform verification of insurance and eligibility and acquire cards and referrals as required.
• Greet and register all patients as they come in.
• Log and post payments to the patient account.
• Pull charts and prepare all documents needed for future appointments.
• Sort and distribute mail.
• Scan documents and make copies as required.
• Prepare schedules and process all confidential information at days’ end.
• Retrieve medical records for patient visits, create charts for new patients as well as file all complete medical records promptly.
• Complete all requests for medical record copies
Lime Energy Co., Elk Grove Village IL Dec. 2007 – Aug. 2010 Executive Administrative Assistant/Office Manager
• Directly assist CEO & CFO
• Answer & direct all inbound calls on a 15 line switchboard.
• Register and coordinate executive conferences for the Sr. Management.
• Generate and distribute sales and investor materials.
• Provide administrative support to all personnel at company headquarters.
• Reception and customer service.
• Maintain databases, company files, logs, and directories (nationwide).
• Scan documents and make copies as required.
• Prepare correspondence, reports, presentations, memos, and spreadsheets.
• Prepare press releases for public distribution.
• Organize and coordinate company events and meetings.
• Order and maintain office and janitorial supplies.
• Responsible for the building maintenance including cleaning services, landscape companies, snow plowing, etc.
Earl Mich Co., Wood Dale IL Sept. 2002 – Dec. 2007 Administrative Assistant; 11/04-12/07
• Answer and route all incoming calls on an 8 line switchboard.
• Provide administrative assistance to office personnel.
• Type correspondence and reports.
• Order and inventory office supplies.
Office Clerk, 9/02-11/04
• Sort and distribute mail.
• Called customers for accounts receivable collections.
• Responded to customer inquiries via the internet, phones, and email.
• Logged, filed, and or scanned correspondence.
• Provided data entry support.
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Action Bag & Display, Inc., Wood Dale IL Feb. 2001 – Aug. 2002 Customer Service Clerk
• Answered and routed all incoming calls on a 10 line switchboard.
• Effectively deal with customer inquiries.
• Prepared quotes and entries on customer orders.
• Coordinated customers’ requests among different departments. Education
• Graduated Cosmopolitan Prep School 1997
• Some college Robert Morris College
• Advanced working knowledge of Microsoft applications; Word, Excel, PowerPoint; Microsoft certification.
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