Medical assistant data entry customer service

Robyn Baker

**** ******** **. *******, ** *****

Phone: 541-***-****

***************@*****.***

Objective: To use my skills, training, education, and work experience to ensure the highest quality of care insuring our patients are taken care of to the best of my abilities.

Referral Manager/Medical Support Coordinator

Health Care Resolutions Services, Inc. 8/2019 – Present

NAS Lemoore, CA

Supervisor: Carolyn Ramos 559-***-****

•Front desk / Customer Service

•Records management

•Data entry using MHS Genesis, CHS, JVL, Care Radius, Share Point, Word, Excel and

•Outlook

•Process in-coming referrals from physicians

•Verify insurance and Military Health Benefits

•Schedule appointments with in the MHS Genesis system

•Follow up on sent referrals from in and out of network providers

•Answer patient phone calls

•Fax out going patient information to appropriate specialists

•Manage in and out going messages from specialists

•Documenting and scanning information into Computer systems

•Updating Government logs

•Finding and resolving discrepancy’s

•Calling Patients for appointment information

MOSC III

UC Davis Medical Center 2/2017 – 8/2019

Sacramento, CA

Supervisor: Katie Peterson 530-***-****

•Send patient letters including appointment letters, no contact letters, and patient off letters.

•Data entry using EMR, Citrix, Transys, Word, Outlook, Excel, Epic and Quest.

•Input all lab work done by patients into the system for physician review.

•Scan labs and documents, answer and direct phone calls.

•Answer phones / Schedule Appointments

•Check insurance eligibility

Special Education Teacher/Aid

Paradise Unified School District 8/2016 – 2/2017

Paradise, CA

Supervisor: Katy 559-***-****

•Help prepare detailed lesson plans

•Work one on one with students and track progress and struggles

•Customize learning plans to adapt to each child’s individual learning style

•Assist with daily activities such as washing hands, eating, and toileting

•Communicate with parents and other teachers about progress of each child

•Wright evaluations of each child’s progress

Back/Front Office MA

Pain Management Partners 9/2008 – 12/2012

•Greet and check-in patients, and collect personal, medical, and insurance information.

•Schedule, reschedule, and verify patient appointments; schedule appointments with

secondary care providers.

•Coordinate physician schedules and maintain patient flow by communicating patient arrivals

or delays.

•Use EMR software to manage patient records and files; reinforce and uphold patient

confidentiality as required by HIPAA and clinic.

•Manage office and medical supply inventories; receive deliveries and organize supplies in

stockrooms and exam rooms.

•Room patients, take vitals, give shots, draw blood, refill medications, and assist the doctor in

procedures.

•Answer phone calls from patient and other providers, call insurance companies to obtain

prior authorizations for procedures and medications

Back/Front Office MA

Paradise Medical Group 1/2002 – 9/2008

•Facilitated daily administrative functions, including customer service, patient scheduling, and

inventory management.

•Collected patient co-payments and recorded payment transactions; obtained third-party payer

authorization for services provided and communicated outstanding balances to insurance

companies and patients.

•Ordered diagnostic tests and communicated results to patients.

•Data entry using EMR, Soap Notes, and Refill Rx.

Contact this candidate