Customer Service Nursing Assistant
Resume:
Summary: Patient-focused and detail-oriented caregiver with several years of experience; excellent communication and organizational skills, seeking a position to provide loving-care to patients, with a goal to improve their overall comfort, health, and well-being.
Work EXPERIENCE
DATES: NOVEMBER 2021 – CURRENT SRNA, NORTHPOINT LEXINGTON HEALTHCARE CENTER:
Responsibilities Include:
-Answering signal lights to determine resident needs.
-Assists residents with grooming, oral hygiene, bathing, hair, and incontinence care.
-Obtain food trays and assists residents with feeding.
-Assists residents with range of motion exercises, and movement to wheelchair or activity areas.
-Assists resident with turning and positioning in bed.
-Assists resident with ambulation.
-Take and record temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed.
-Performs other tasks, as assigned.
-Document, as directed.
-Attends interdisciplinary meetings as needed to provide input into selected resident’s plans of care.
-Documents restorative services provided following facility policies and procedures.
-Reports to Charge Nurse on progress/lack of progress in achieving restorative goals.
DATES: 2017 – 2020
OFFICE MANAGER/CAR SALES, WOLF LAKE AUTO SALES
Responsibilities Include:
●Hires, trains, and supervises office personnel.
●Analyze and organize office operations and procedures.
●Prepares a complete financial statement monthly according to dealership guidelines and the manufacturer's format and time frame.
●Maintain internal controls to ensure compliance with company policies and to safeguard the dealership.
●Assist in Customer service with sales.
●Provide Customer Service to all customers entering the dealership.
●Order Office Supplies as needed.
DATES: START 2015 – 2017 CAREGIVER, PRIVATE
Responsibilities Included:
Assess medical needs.
Prepare a care plan.
Assist with basic needs.
Provide companionship.
Help with housekeeping.
Monitor medications.
Assess care plan regularly
Prepare meals
DATES: 2014 – 2015
OFFICE MANAGER, RENEWED YOU MEDICAL CLINIC Responsibilities Include:
●Maintain accounting records
●Prepare financial statements
●Ensure timely completion of all financial statements, monthly work papers and reports, and resolve any issues
●Monthly & annual financial reporting
●Tax & other compliance reporting
●Tracking & auditing accounts receivable & payable
●Cash flow management
●Auditing & oversight of bank account management
●Payroll & benefit administration
●Order office supplies
●Other duties as assigned
DATES: 2012 – 2014
CAREGIVER, PRIVATE
Responsibilities Include:
•Perform support and assistance to nursing personnel and assist with promoting a compassionate physical and psychosocial environment for the residents
•Provide personal care (i.e., grooming, bathing, dressing, oral care, etc.) of residents daily and as needed
•Change bed linen and maintain appropriate grooming supplies in resident room on a regular basis
•Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics
•Record resident vital signs, weights and measurements, intake and output, food consumption, and other information, as assigned
•Routinely turn and position residents, as necessary
•Observe residents carefully and report changes in condition to Charge Nurse
DATES: 2009-2010
CAREGIVER, PRIVATE
(End of life care):
Responsibilities Include:
•Provides personal care services per state/federal rules, regulations, and/or standards
•Plan and prepare nutritious meals, including shopping and assisting with feeding
•Performs homemaking and other environmental services
•Report changes in patient’s body functions
•Recognize emergency situations and implements appropriate emergency procedures
•Assists patient with prescribed exercises as instructed per nurse or therapist
•Provides respite for patient’s family/caregiver when on-site, as appropriate
•Performs and records simple urine tests
•Attend funeral
DATES: 2008-2011
CASHIER/SERVER, SHOWTIME VIDEO, TANNING AND PIZZA
My responsibilities include:
●Greet customers and present menus.
●Make suggestions based on their preferences.
●Take and serve food/drinks orders.
●Arrange table settings.
●Keep tables clean and tidy at all times.
●Seat customers.
●Collect payments.
●Cooperate and communicate with all serving and kitchen staff.
●Schedule tanning appointments and schedule reservations.
●Adhere to all relevant health department rules/regulations and all customer service guidelines.
EDUCATION
GRADUATION DATE:2009
HIGH SCHOOL DIPLOMA-BREATHITT COUNTY HIGH SCHOOL
GRADUATION DATE:2017
ASSOCIATES IN ARTS-HAZARD COMMUNITY AND TECHNICAL COLLEGE
CERTIFIED NURSING ASSISTANT CERTIFICATION (2008-Current)
SRNA#: 50147804
SKILLS
●Experience in Caregiving
●Great Communication Skills
●Organizational Skills
●Time Management Skills
●Proficient in Computer Skills
● Dependable
● Team Player
●Determined
●Meticulous
●Flexible Work Hours
●Professional
●Observant
●Compassionate and Empathetic
PROFESSIONAL TRAINING – CERTIFICATES
-NorthStar Digital- Basic Computer Skills Certificate
-NorthStar Digital-Using Email-Certificate
-NorthStar Digital-Internet Basics Certificate
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