Excellent customer service skills. Management and sales experience. Co

HC Hope Campbell

Charlotte, NC ***** 980-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Experienced in customer service with over 10 years of experience in sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Experience in all aspects management. SKILLS Message Deployment

Purchasing and Planning

Financial Statement Review

Revenue Generation

Employee Supervision

Excellent Math Skills

Word Processing

Customer Relations

WORK HISTORY ASSISTANT MANAGER OF OPERATIONS 05/2012 to 09/2015 Stein Mart Matthews, NC

Checked in trucks with new merchandise. Supervised and assisted in unpacking and preparing new inventory to be displayed. Merchandised the new merchandise to promote optimal sales.

Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer. Taught employees how to collaborate on daily job tasks and achieve service targets.

Provided assistance to customers and employees as needed. Developed productive, profitable and achievement-oriented working environments for employees.

TELEPHONE SALES REPRESENTATIVE 09/2010 to 04/2012

Red Ventures CHARLOTTE, NC

Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases. Guided customers through plan selection by explaining benefits, costs and restrictions of each option.

Cultivated inbound sales inquiries to successfully convert leads to sales appointments.

Called warm and cold prospects to promote products such as home security systems with high success rate.

Led customers through smooth sales processes.

Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.

CHECK RESEARCHER AND ADJUSTER 06/2004 to 06/2009

Federal Reserve Bank Of Charlotte CHARLOTTE, NC

Researched and resolved financial discrepancies with check writing and deposting between national and private banking systems. Took all necessary steps to ensure adjustments of check discrepancies were accurate and balanced at the end of each day. Provided customer service to other banking institutions regarding their financial discrepancies.

MANAGER, TRAINER, CLAIMS PROCESSOR 04/1984 to 09/2002 Cigna Healthcare Charlotte, North Carolina

Processed Medical and Dental claims.

Trained new and existing employees on all aspects of claim processing. Monitored employees to ensure productivity and quality standards were met.

Tracked attendance and progress against goals for each participant. Planned and delivered account management training to average of 20 account managers per week.

Prepared required quality, productivity, and financial reports weekly to upper management.

Follow up training with employees as needed.

Part of a team that created a new operating system to process claims more accurately and efficiently.

EDUCATION Associate of Arts Business And Marketing 05/1985 Central Piedmont Community College, Charlotte, NC

High School Diploma 06/1983

West Charlotte High School, Charlotte, NC

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