Customer Service Sales Representative,account and territory manager

Carol Nordli

Edmonton, Alberta

Phone: 780-***-**** E-Mail: ********@*****.***

PROFESSIONAL SYNOPSIS

A respected and detail-oriented Customer Service Specialist with 16+ years’ experience in Sales and Customer Service. An individual who excels at prioritizing, time management and organization, multitasking, and following through on projects, on time, and within the parameters laid out. A dependable self-starter seeking to leverage my background into a Sales or Customer Service related role, with a progressive organization. A keen desire to continue building a career pivoted on respect, accountability, integrity, excellence, and building collaborative relationships.

AREAS OF EXPERTISE

Sales and Merchandising Team Management and Development Planning and Reporting Territory and Account Management Negotiation Skills including Conflict Management Coaching and HR Related Skills Business Development & Revenue Growth Relationship Management & Development Excellent Communication Skills HIGHLIGHTED EXPERIENCE & QUALIFICATIONS

Developing sales strategies and identify market growth opportunities

Management of new store openings and launching new and existing products and services

Developing and maintaining client and vendor relationships, while consistently maintaining sales increases of at least 10%

Conducting pricing projects and audits, and streamline the sales process from point-of-sale to delivery of goods and collection of accounts

Management and development of 300+ retail accounts throughout Edmonton and surrounding areas

Researching and identifying the ever-changing trends in the retail industry to develop, execute, and manage purchasing power, and monitoring industry trends and evaluates the competition to maximize sales and profitability

Reviewing and approving supply and inventory requisitions, as well as analyzing inventory productivity and recommending adjustments, including promotions, while ensuring the correct flow of merchandise and closely monitoring and auditing inventory

Human Resources related skills such as recruiting, interviewing, training, supervising, mentoring, and developing employees, and making sure employees are familiar with company policies and performing within the scope of their responsibilities

Excellent communication skills both verbal and written, with the ability to communicate technical information to non-technical personnel

EDUCATION

Retail Management Diploma Strathcona College Edmonton, AB Supervisory Development Program Certificate University of Alberta Edmonton, AB Hairstylist Certificate Beverly Beauty School Edmonton, AB Additional Certifications and Technical Skills:

Pro Serve Certificate

Principle of Supervisors Personal and Group Communications MSI Certified: Executive Leadership and Lean Six Sigma Certificates – Completed 2020 MS Suite of Programs

PROFESSIONAL CAREER EXPERIENCE

Sales Representative – 6 Month Contract Crossmark Nestle Edmonton, AB 2021 – Current Responsible for calling on all 7-Eleven, Circle K, and Petro Canada locations for the Edmonton and surrounding area, in order to present new products and merchandise, as well as check expiry dates and rotate stock. Portfolio currently includes 240 stores.

Sales Contract – 1 Year Contract Nuvo Retail Group Edmonton, AB 2020 – 2021 Responsible for sales, relationship building, account management, business development, and revenue growth. Territory Manager – 1 Year Contract Concord National Edmonton, AB 2018 – 2019 Responsible for sales and service of all retail grocery, drug, and mass merchant stores, including auditing price and distribution, and for identifying new sales opportunities.

Increased distribution by 10% and installed POS for new and on sale products. Sales Representative Marsham International Food Broker Edmonton, AB 2015 – 2018 Responsible for sales and merchandising in gas, convenience, grocery, mass and natural foods, as well as 90% distribution in gas and convenience of Clif and Builder Bars.

Supervisor H Paulin & Co. Edmonton, AB 2014 – 2015 Responsible for supervising 10-15 merchandisers for Edmonton & Northern AB, including payroll, hiring, training, order verification, and inventory control.

Sales Representative and Merchandiser MCA Consultants Edmonton, AB Responsible for managing various lines in significant drugstores, Walmarts, Superstores, and some grocery stores, as well as managing all merchandising, setting up new products on shelves, planograms, blitzes, audits, data analysis, and reporting. Sales Representative – 1 Year Contract Distribution GVA Edmonton, AB Increased sales by at least 40% by getting the product into more stores, as well as calling companies and wholesalers in order to present products, negotiate deals, and set up product in convenience and gas stores. Territory Sales Representative – 1.5 Year Contract JTI Macdonald Edmonton, AB Called 300+ gas, convenience, drug, grocery, and independent stores to promote the product and get it into stores. Managed direct cash sales, new product launches, contract negotiation at the store level, and new store set-up. Territory Sales Representative Groupe Marcelle Edmonton, AB Increased sales by 17% in the first six months by creating new market opportunities, re-establishing trust with problem accounts, and opening brand-new accounts. Increased total footage at the store level. Managed drug, mass, and independents territory for all of Edmonton and Northern Alberta. Managed direct selling merchandising, secondary displays, inventory strategic stock placement, and store set-ups.

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