Customer Service Call Center
Resume:
MARLENE
PARRA
CUSTOMER SERVICE
SPECIALIST
***************@*****.***
Santa Ana, CA 92704
CONTACT
Hard-working professional with 4.5+
years of experience and a proven
knowledge of conflict resolution,
scheduling, and multi-site call center
management. Aiming to leverage
my skills to successfully fill the
Customer Service Specialist role at
your company.
CAREER OBJECTIVE
Receptionist Administrator
Sweet James Law Firm, Newport Beach, CA
Scheduler
Glidewell Dental Laboratories, Irvine, CA
EXPERIENCE
June 2020 - August 2022
Answered questions about organization and provided callers with address, directions and other information.
•
Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
•
Checked visitors in and directed or escorted to appropriate
• departments and personnel.
Sorted incoming mail and placed in department bins or distributed to personnel.
•
Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
•
Followed scheduling guidelines to maximize efficiency when booking
• meetings or external events.
Processed incoming and outgoing documents via electronic methods and systems.
•
Made photocopies of correspondence, documents and other printed matter.
•
Mailed, faxed or arranged delivery of legal correspondence to clients,
• witnesses and court officials.
• Signed for incoming deliveries and notified employees of packages. Complied with privacy and confidentiality policies when communicating with callers and guests.
•
Maintained detailed and accurate records of visitor requests and of
• calls received.
April 2019 - June 2020
Answered questions and concerns regarding company products, services and prices.
•
• Updated account information in company databases. Provided administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments
•
Communicated with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates
•
Updated case boxes, applicable work order/case tracking system
(i.e., Elektra, DL+), and applicable customer management system to reflect changes in shipping dates
•
Quality Control Inspector
FabFitFun, Chino, CA
Created modeless case pan; coordinated with digital team for model printing
•
Monitored production flow and understood effects of production
• issues on shipping dates; scheduled new shipping dates as necessary Monitored rush case flow to ensure cases with impending ship dates are completed on time; coordinated with Management and Technical Advisors to ensure completion of rush cases
•
• Informed next working shift of important production updates Ensured case contains RX photos; printed RX photos and locates
• case in order to combine materials if needed
Utilized GO Location Scan to keep track of cases location and status on production floor
•
Performed other related duties and projects as business needs require at direction of management
•
April 2018 - April 2019
• Notified supervisors and other personnel of production problems. Consulted with employees to resolve quality, production, and efficiency problems.
•
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
•
Utilized pallet jacks to move items to and from different warehouse
• locations.
Packed and labeled merchandise to prepare for loading and shipment to customers.
•
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
•
Communicated with internal staff members and management to
• facilitate timely production flow
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
•
High School Diploma
Nueva Vista High School, Riverside, CA
EDUCATION
May 2018
ADDITIONAL SKILLS
• Problem-solving Skills
• Bilingual English and Spanish
• Calm Disposition
Contact this candidate