Customer Service Sales Associate

Kelly O’Donnell

E-Mail: ****************@*****.***

Mobile: 403-***-****

SUMMARY OF QUALIFICATIONS

6+ years’ experience providing excellent customer service

Supervisory experience with proven conflict management and problem solving skills

Available to work flexible hours including evenings, weekends and holidays

Proven attention to detail with ability to manage multiple responsibilities

Recognized for high levels of accuracy, dedication and reliability in previous roles

Strong money handling skills with experience processing transactions using electronic cash registers and various models of interac machines

Valid class 5 driver’s license with clean criminal background

Able to complete physically demanding work including frequent lifting, standing, bending and reaching

EMPLOYMENT HISTORY

Co-op Deli Department, Edmonton, AB

Assistant Supervisor 2016

Recognized for going above and beyond as a sales associate resulting in promotion to assistant supervisor

Accurately forecasted, ordered and stocked merchandise

Assisted with department scheduling

Deli clerk 2015

Awarded100% on mystery shopping experience; first of many years in company history

Provided exceptional customer service

Demonstrated strong product knowledge and shared with customers and team

Safely operated meat slicers, ovens, and industrial dishwashers

Accurately weighed out product and matched with corresponding pricing

Ensured safe food handling practices followed at all times

Dollarama, Edmonton, AB

Keyholder 2014-2015

Recognized for reliability and time management skills resulting in promotion to key holder within first 4 months with company

Responsible for opening and closing of store

Oversaw float and cash out balances at the start and end of day

Cashier 2014

Provided polite, courteous and prompt customer service

Ensured products brought from warehouse to sales floor in a timely manner

Efficiently stocked and organized shelfs

Accurately handled monies and processed payments

Maintained a clean, safe and customer friendly environment

Bed and Breakfast on the Water, Victoria, BC

Housekeeping Manager 2012-2013

Oversaw daily housekeeping schedule and ensured quality standards consistently met

Trained new staff while constructively communicating performance strengths and needs

Assisted with laundry and food preparation as needed

Oversaw inventory controls for amenities, linens, and cleaning supplies

Welcomed guests and shared information about nearby events and activities

Best Western, Victoria, BC

Assistant Supervisor 2009-2011

Recognized for strong communication and people skills resulting in promotion to assistant supervisor within first 6 months with company

Participated in cross-training opportunities to support front desk service team as needed

Successfully scheduled housekeeping department to meet ever-changing demands

Performed quality checks and effectively communicated findings with team

Housekeeper 2009

Collaborated with team to ensure time used efficiently and daily goals achieved

Cleaned and sanitized all surfaces, washroom fixtures and flooring in assigned rooms

Safely handled cleaning materials, stocked storage areas and supplies cart

EDUCATION AND TRAINING

Grade 12

Ucluelet Secondary School, Ucluelet, BC

Food Handler Certification

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