Flight Attendant Customer Service

Dear Sir/Madam,

Thank you for allowing me to present myself as a candidate for the position above. As a motivated Fashion Advisor with experience in retail sales, merchandising efforts and customer service within the fashion retail industry, I feel confident that I would make a valuable contribution as a member of your team.

My experience at Massimo Dutti lies in providing high level of customers service at all times with selection and recommending clothing, bags, suit etc by upselling and cross selling including prompt response to request, managing register operations in fast-paced in a customer-focused environments, engage with customers to develop long term relationship, maintain stock level and handling online order. With strong inner motivation, strong interpersonal skill and sharp sales insight, I excel at assessing customer needs, implementing effective sales strategies and providing outstanding customer service.

My experience as a Inflight Supervisor and cabin crew trainer with Singapore Airlines also known as World Best Airlines for 15 years and this background has given me the ability to develop many skills . I am confident I can extend this confident experience to be a brand ambassador for a great reputable company like yours. I excel at achieving outstanding levels of customer service, satisfaction and retention. Being a multilingual I can communicate to various type of customers and communication is all about get to know my customer and closing a great deal.

My experience at these companies has taught me the value that passionate customer service can bring not only to a brand’s image, but to the company’s bottom- line as well. If you ask my former managers about my performance, they would mention my exceptional upselling and cross selling techniques which increased sales and customer retention. Additionally, my commitment to staying up-to-date on current fashion trends is sure to make me an asset to your team I would like to discuss more about the position in detail and would be happy to come in for a meeting at any time that s convenient for you. I have attached my CV for your kind attention. Thank you for your time and consideration. I look forward to hearing from you. Sincerely,

Sharmila J

Mobile No: 31 6 10273745

Sharmila J. Agostini

PROFESSIONAL SUMMARY

Friendly and courteous Ex cabin crew seeks

employment at your reputable company.

Consistently delivers first rate service, dedicated, responsible, excellent communicator, helpful and

patient attitude. Besides being polite and

professional with outstanding customer services

skills.

CAREER HISTORY

Massimo Dutti

FASHION ADVISOR

Provide a personalized service to my customers

who entered the store with a warm welcome and

excellent people skills .

Duties :

Listen to customers fashion need and develop a

plan to help them reach their desire style.

Recommend specific outfits, accessories, shoes

and other fashion items by upselling and cross

selling technique.

Ensure that the pieces and outfits I selected fit the customers preferences, style, body type and price

range

Explain and share with customers about the

product the fabric and how to take care of it

Example . Mouton Leather Coat

Leather Coat lamb furskin 100%, Reversible

Coat, Made from Sheepskin leather, Do not Iron

only Specialist Cleaning only, Made in Spain etc

Ensure the stock check is replenished hourly

and maintain the store styling neat and tidy at all times

Pay attention to detail and being extra observant

specially during the busy days to prevent theft or damage to the goods

Work hand in hand with managers to achieve and

exceed KPI

PERSONAL DETAILS

Sharmila J. Agostini

M: 06 10273745

E: ****************@*****.***

AREAS OF EXPERTISE

Customer service specialist

Quality control & improvement

Giving product advice

Leadership Skills

Reliable and resourceful

Neat and Professional

Appearance

PERSONAL SKILLS

Communication skills

Positive language skills

Excellent selling skills

Superb Interpersonal skills

Organized and detail oriented

Hudson’s Bay

SALES SPECIALIST

It was here that I was truly able to showcase my

love of fashion and share the product knowledge

with customer by ensuring they received

knowledge of all store promotions and special

offers

Duties:

Ensuring an exceedingly high level of customer

service

Handling customer queries patiently and

efficiently while dealing with any complaints.

Maintained the visual appearance of the

storefront window by dressing the mannequins

with the latest fashion

Strong organizational and planning skills with

close attention to detail.

Processed cash and credit payments rapidly and

accurately

Ensuring stock levels are well maintained

Maintained the cleanliness, organization and

overall appearance of the store and workstation

Retail Store - Suit Supply

SALES ASSISTANT

Responsible for delivering a friendly and

professional service, playing and active role in

providing a positive customer experience and

driving sales.

Duties:

Demonstrating good product knowledge to

customer on fabrics, mills, fit and benefit of the products to the customers

Maximizing every sales opportunity by

Upselling and Cross Selling profitable products

EDUCATION

University of Bradford

Graduate in Business Management

and Marketing

SIA Cabin Crew School

Certificate in Leadership

Programmed

Customer Relationship Management

(CRM)

Advanced Certificate in Training

& Assessment

Lead Team & Develop Self

Awareness

Communicate & Build Effective

Working Relationship

Build Relationship with Cust

ADDITIONAL SKILLS

Excellent Microsoft Office

Multilingual 6 languages

World’s Best Airline - Singapore Airlines

INFLIGHT SUPERVISOR

CABIN CREW FACILITATOR

Supervised and developed excellent crew of the

month

Communicate goals and performance standards

to crew

Observes activities of flight attendant to

evaluate work performances and recommending

flight attendants for promotion and prepare

evaluation reports on performances of crew

(Onboard Assessment Report)

Achieved high sales percentage with

consultative, value focused customer service

approach.

Selling duty-free commercial goods and

pursuing sales targets

Responsible for coaching and counselling

behavior, performance and appearance issues

with Flight Attendant

Motivate and give valuable feedback to new

trainees in terms of safety, personal decorum,

customer service skills, service language, and

observe their progress closely.

Thank you for your precious time !

AWARDS

TOP SALES CREW FOR 3 Years

STAFF IDEAS AWARDS

BEST GROOMER OF THE MONTH

PROFESSIONALISM &

DEDICATION {SARS}

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