HealthCare CSR, PhT, Caregiver
Resume:
Christin Zoeller
Certified Occupational Therapy Assistant; Pharmacy Tech, Customer Service Specialist Louisville, KY 40216
*.*******@*******.***
Experience working in Hospital, Orthopedic, Skilled Nursing, Outpatient and Home Health settings as an Occupational Therapy Assistant and experience working in a full service hollistic pharmacy specializing in health and wellness medications as well as therapeutic pharamacutical rehabilitative medications. Experience in providing excellence in customer service and patient care. Experience is managing rehab department and clinical developments. Authorized to work in the US for any employer
Work Experience
Provider Advocate
UnitedHealth Group - Louisville, KY
October 2020 to Present
Provider Advocate Specialist working from home for the launch of a new medicaid contract in Kentucky PRN work
Signature Health Care, Rehab Care Group
December 2015 to Present
I have spent the last 5 years working as an as needed/PRN Occupational Therapy Assistant and Pharmacy Technician all over the state of Kentucky. I have filled temp roles as Rehab Director, Weekend Rehab Scheduler, maternity leave, contract jobs as well as working weekends for 2 years in sub acute care at a hospital in Louisville.
Certified Pharmacy Technician (CPhT)
Alluvalife Pharmacy - Louisville, KY
November 2018 to November 2019
Director of Rehabilitation
Encore Rehabilitation Services - Louisville, KY
March 2019 to August 2019
• Manage staff of 6 therapists
• Attend all facility meetings
• Manage projections and schedule treatments
• Attend care plan meetings and set up discharge plans for residents
• Carry a caseload of 4 hours a day and cover any missed treatments Full-Time employment duties
Diversicare Therapies, Seneca Place - Louisville, KY June 2014 to October 2015
Manage a caseload of 7-10 residents five days a week
● Experience with Casamba and SMART documentation systems
● Responsible for all daily documentation and communication with nursing that pertains to the residents
● Completes weekly progress notes
● Experience with orthopedic patients
● Completes monthly screens to assist therapy department with increasing caseload
● Attend care plan meetings on progress of residents with family and nursing staff
● Completes wheelchair assessments, ADL assessments, and splinting assessments, self-feeding assessments, safety assessments, cognitive assessments, balance assessments
● Complete home evaluations and determine levels of care each patient will require upon discharge
● Attend rehab meetings and comment on the progress of residents COTA (travel)
National Staffing Solutions
March 2014 to June 2014
Contract COTA: Working 40 hours a week x 13 weeks
● Manage a caseload of 7-10 residents five days a week
● Experience with Rehab Optima documentation systems
● Responsible for all daily documentation and communication with nursing that pertains to the residents
● Completes monthly screens to assist therapy department with increasing caseload
● Attend care plan meetings on progress of residents with family and nursing staff
● Completes wheelchair assessments, ADL assessments, and splinting assessments, self-feeding assessments, safety assessments, cognitive assessments
● Complete home evaluations
● Attend rehab meetings and comment on the progress of residents Part-Time COTA
Aegis Therapies
January 2013 to January 2014
Duties:
● Manage a caseload of 7-10 residents five days a week
● Experience with SMART and CASAMBA documentation systems
● Responsible for all daily documentation and communication with nursing that pertains to the residents
● Completes monthly screens to assist therapy department with increasing caseload
● Attend care plan meetings on progress of residents with family and nursing staff
● Completes wheelchair assessments, ADL assessments, and splinting assessments, self-feeding assessments, safety assessments, cognitive assessments
● Complete home evaluations
● Attend rehab meetings and comment on the progress of residents Part-Time COTA
Reliant Rehab
August 2013 to November 2013
Duties:
● Manage a caseload of 7-10 residents five days a week
● Responsible for all documentation and communication with nursing that pertains to the residents
● Completes monthly screens to assist therapy dept with increasing caseload
● Attend care plan meetings on progress of residents with family and nursing staff
● Completes wheelchair, ADL assessments, and splinting assessments Education
Associate Degree of Applied Science in Occupational Therapy Assistant Brown- Mackie College - Louisville, KY
September 2009 to February 2012
Associate in Pharmacy Technician and Medical Billing Specialist National College - Louisville, KY
August 2005 to September 2008
Skills
• Coding (1 year)
• healthcare (10+ years)
• healthcare industry. (8 years)
• leadership skills (2 years)
• Therapy (8 years)
• Certified Pharmacy Technician (1 year)
• Excel
• Medical Billing
• Microsoft Word
• Customer Service
• Typing
• Pharmacy Technician Experience
• CPT Coding
• EMR Systems
• Hospital Experience
• ICD-10
• ICD-9
• Medical Coding
• Medical Records
• Medical Terminology
• Anatomy Knowledge
• Medical Scheduling
• Medical Office Experience
• Medical Office Experience
• Anatomy Knowledge
• Medical Scheduling
• Patient Care
• Triage
• Supervising Experience
• Insurance Verification
• Physiology Knowledge
• Transcription
• ICD Coding
• Phone Etiquette
• Vital Signs
• Office experience
• Microsoft Excel
• Microsoft Outlook
• Computer literacy
Certifications and Licenses
Certified Occupational Therapy Assistant
August 2012 to October 2019
Certified Pharmacy Technician (CPhT)
November 2019 to November 2021
Microsoft Office Specialist
Present
Occupational Therapist Assistant
NBCOT license
Basic Life Support
PTCB Certification
Assessments
Medical Terminology — Proficient
May 2019
Understanding and using medical terminology.
Full results: Proficient
Electronic Medical Records: Best Practices — Proficient February 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Proficient
Logic & Verbal Reasoning — Familiar
December 2019
Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Familiar
Working with MS Word Documents (Intermediate) — Completed August 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Call Center Customer Service — Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Proficient
Project Timeline Management — Highly Proficient
July 2020
Prioritizing and allocating time to effectively achieve project deliverables. Full results: Highly Proficient
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Summary:
Hard worker and a dedicated individual who has a great deal of ambition and drive. Strong leadership skills and adaptable and reliable as well as positive and productive. Experience in the Occupational Therapy, Pharmacy and Medical Coding fields of the healthcare industry. Enjoys working on a team to obtain a common goal, while also working efficiently on an individual level.
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