Christin Zoeller

Certified Occupational Therapy Assistant; Pharmacy Tech, Customer Service Specialist Louisville, KY 40216

adr2oq@r.postjobfree.com

502-***-****

Experience working in Hospital, Orthopedic, Skilled Nursing, Outpatient and Home Health settings as an Occupational Therapy Assistant and experience working in a full service hollistic pharmacy specializing in health and wellness medications as well as therapeutic pharamacutical rehabilitative medications. Experience in providing excellence in customer service and patient care. Experience is managing rehab department and clinical developments. Authorized to work in the US for any employer

Work Experience

Provider Advocate

UnitedHealth Group - Louisville, KY

October 2020 to Present

Provider Advocate Specialist working from home for the launch of a new medicaid contract in Kentucky PRN work

Signature Health Care, Rehab Care Group

December 2015 to Present

I have spent the last 5 years working as an as needed/PRN Occupational Therapy Assistant and Pharmacy Technician all over the state of Kentucky. I have filled temp roles as Rehab Director, Weekend Rehab Scheduler, maternity leave, contract jobs as well as working weekends for 2 years in sub acute care at a hospital in Louisville.

Certified Pharmacy Technician (CPhT)

Alluvalife Pharmacy - Louisville, KY

November 2018 to November 2019

Director of Rehabilitation

Encore Rehabilitation Services - Louisville, KY

March 2019 to August 2019

• Manage staff of 6 therapists

• Attend all facility meetings

• Manage projections and schedule treatments

• Attend care plan meetings and set up discharge plans for residents

• Carry a caseload of 4 hours a day and cover any missed treatments Full-Time employment duties

Diversicare Therapies, Seneca Place - Louisville, KY June 2014 to October 2015

Manage a caseload of 7-10 residents five days a week

● Experience with Casamba and SMART documentation systems

● Responsible for all daily documentation and communication with nursing that pertains to the residents

● Completes weekly progress notes

● Experience with orthopedic patients

● Completes monthly screens to assist therapy department with increasing caseload

● Attend care plan meetings on progress of residents with family and nursing staff

● Completes wheelchair assessments, ADL assessments, and splinting assessments, self-feeding assessments, safety assessments, cognitive assessments, balance assessments

● Complete home evaluations and determine levels of care each patient will require upon discharge

● Attend rehab meetings and comment on the progress of residents COTA (travel)

National Staffing Solutions

March 2014 to June 2014

Contract COTA: Working 40 hours a week x 13 weeks

● Manage a caseload of 7-10 residents five days a week

● Experience with Rehab Optima documentation systems

● Responsible for all daily documentation and communication with nursing that pertains to the residents

● Completes monthly screens to assist therapy department with increasing caseload

● Attend care plan meetings on progress of residents with family and nursing staff

● Completes wheelchair assessments, ADL assessments, and splinting assessments, self-feeding assessments, safety assessments, cognitive assessments

● Complete home evaluations

● Attend rehab meetings and comment on the progress of residents Part-Time COTA

Aegis Therapies

January 2013 to January 2014

Duties:

● Manage a caseload of 7-10 residents five days a week

● Experience with SMART and CASAMBA documentation systems

● Responsible for all daily documentation and communication with nursing that pertains to the residents

● Completes monthly screens to assist therapy department with increasing caseload

● Attend care plan meetings on progress of residents with family and nursing staff

● Completes wheelchair assessments, ADL assessments, and splinting assessments, self-feeding assessments, safety assessments, cognitive assessments

● Complete home evaluations

● Attend rehab meetings and comment on the progress of residents Part-Time COTA

Reliant Rehab

August 2013 to November 2013

Duties:

● Manage a caseload of 7-10 residents five days a week

● Responsible for all documentation and communication with nursing that pertains to the residents

● Completes monthly screens to assist therapy dept with increasing caseload

● Attend care plan meetings on progress of residents with family and nursing staff

● Completes wheelchair, ADL assessments, and splinting assessments Education

Associate Degree of Applied Science in Occupational Therapy Assistant Brown- Mackie College - Louisville, KY

September 2009 to February 2012

Associate in Pharmacy Technician and Medical Billing Specialist National College - Louisville, KY

August 2005 to September 2008

Skills

• Coding (1 year)

• healthcare (10+ years)

• healthcare industry. (8 years)

• leadership skills (2 years)

• Therapy (8 years)

• Certified Pharmacy Technician (1 year)

• Excel

• Medical Billing

• Microsoft Word

• Customer Service

• Typing

• Pharmacy Technician Experience

• CPT Coding

• EMR Systems

• Hospital Experience

• ICD-10

• ICD-9

• Medical Coding

• Medical Records

• Medical Terminology

• Anatomy Knowledge

• Medical Scheduling

• Medical Office Experience

• Medical Office Experience

• Anatomy Knowledge

• Medical Scheduling

• Patient Care

• Triage

• Supervising Experience

• Insurance Verification

• Physiology Knowledge

• Transcription

• ICD Coding

• Phone Etiquette

• Vital Signs

• Office experience

• Microsoft Excel

• Microsoft Outlook

• Computer literacy

Certifications and Licenses

Certified Occupational Therapy Assistant

August 2012 to October 2019

Certified Pharmacy Technician (CPhT)

November 2019 to November 2021

Microsoft Office Specialist

Present

Occupational Therapist Assistant

NBCOT license

Basic Life Support

PTCB Certification

Assessments

Medical Terminology — Proficient

May 2019

Understanding and using medical terminology.

Full results: Proficient

Electronic Medical Records: Best Practices — Proficient February 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Proficient

Logic & Verbal Reasoning — Familiar

December 2019

Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Familiar

Working with MS Word Documents (Intermediate) — Completed August 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed

Call Center Customer Service — Proficient

August 2020

Applying customer service skills in a call center setting. Full results: Proficient

Project Timeline Management — Highly Proficient

July 2020

Prioritizing and allocating time to effectively achieve project deliverables. Full results: Highly Proficient

Verbal Communication — Highly Proficient

September 2020

Speaking clearly, correctly, and concisely.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills Summary:

Hard worker and a dedicated individual who has a great deal of ambition and drive. Strong leadership skills and adaptable and reliable as well as positive and productive. Experience in the Occupational Therapy, Pharmacy and Medical Coding fields of the healthcare industry. Enjoys working on a team to obtain a common goal, while also working efficiently on an individual level.

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