Front Desk Customer Service
Resume:
Alma Johnson
Wichita, Kansas 67207
Cell 316-***-****
**************@*****.***
Education:
Bachelor Degree Education
University of Visayas
Cebu,Philippines
Highlights of qualifications
Good leadership
Exemplifies productivity, responsibility, accountability, time management
Good customer service, communicating and problem solving
Confident in handling multi-phone in fast paced environment
Successful in comprehending new methods to meet organizational goals
Certifications:
Life & Health Insurance-4-8-2014
Target Case Manager for I/DD population &MI population
Mandt Instructure-2012-2013
CPR-FA Instructure-2011-2013
Trauma Brain Injury
Work History:
Love of Fashion
2017-2019-Online Seller
Many perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities fulfilling and shipping online orders, and balancing financial records.
House of Hope, Inc.
2001-2013- Director of Services
Responsible to ensure the organization has a long range strategy which achieves its mission, and toward it makes consistent and timely process.
Provide leadership in developing program, organizational and financial plan with management team and staff.
Maintain official record and documents, and ensure compliance with Federal, state and local regulations.
Maintain a working knowledge of significant developments and trends in this field.
Publicize the activities of the organization, its programs and goals.
Represent the programs and point of view of the organization to agencies, organizations and the general public.
Responsible for the recruitment, employment, and release of all personnel paid staff.
Responsible that job descriptions are developed, that regular performance evaluation are help, and that sound human resources practices are in place.
Administer compensation, benefits and performance management systems, and safety and recreation programs.
Identify staff vacancies and recruit, interview and select applicants.
Allocate human resources, ensuring appropriate matches between personnel.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Hampton Inn
5/2015/2016- Front Desk Clerk
Performs any combination of following duties for guests of hotel: Greets, registers, assigns rooms to guests and audit.
Responsible to provide information about services available in the hotel and in the community. Responsible to verify customers’ credit and establish how the customer will pay for the accommodation.
Responsible to review accounts of the guests who signs out.
Responsible to ensure receive payment for accounts.
Responsible balance cash accounts.
Responsible to advise housekeeping which rooms have been vacated and are ready for cleaning.
Responsible to keep an inventory of rooms reservations
Respond to reservation enquiries
Front desk agents answer telephones and take messages and handle guest mail.
Deal with customer complaints or refers dissatisfied customer to a manager.
Front desk clerks may also have administrative responsibilities, such as in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.
Ketch Inc.
1994-1997- Community Living Trainer
Provide services to the individual with developmental disability by providing the best possible setting in their own home/group home to learn new skills which allow them to become independent at home and in the community.
Assisting on cooking, grocery shopping, budgeting, administered medication if needed dr. appointment and their safety at home and in the community.
Ketch Inc
1997-2001-Job Placement Specialist
Provide services to the individual with developmental disability by providing the best possible setting in their own home/group home to learn new skills which allow them to become independent at home and in the community.
Assisting on cooking, grocery shopping, budgeting, administered medication if needed dr. appointment and their safety at home and in the community.
References:
Valerie Phomachanh
2240 S. Stone Brook
Wichita, Kansas 67207
************@*****.***
Ronald Maholmes
2236 E.37th Street
Wichita, Kansas 67216
Gary Johnson
3459 Parkmont ct.
Wichita, Kansas 67207
***********@*****.***
Contact this candidate