Customer Service Representative
Resume:
Latrice Hull
Detroit, MI *****
****************@***********.***
Highly motivated and experienced professional with a proven history of business development success in the customer service industry. Special expertise in coordinating critical initiatives, streamlining policies and procedures, and introducing process improvement plans to increase client satisfaction. Maintain excellent communication skills, problem resolution abilities, and a high level of confidentiality. Seeking a challenging and stimulating position which offers plenty of scope for initiative and career advancement.
Authorized to work in the US for any employer
Work Experience
Caterer
C & T Catering Co - Detroit, MI
January 2017 to August 2019
Caterer
" Organized all culinary aspects from menu planning to presentation of luncheons and parties, serving up to 150 guests. Purchased all food and supplies maintaining a high quality inventory while staying within budget. Created menus and designed table settings to express a variety of themes. Communicated with guest and co-workers in a friendly and professional manner while providing outstanding customer service. Participated in proper sanitation and food handling procedures. Claims Examiner
Molina Health Care - Detroit, MI
September 2014 to January 2017
Provide Molina members and providers exemplary service through accurate and timely processing of medical claims. Review and make benefit determinations on medical claims in accordance with Molina's claim processing guidelines. Identify coding discrepancies, verify eligibility, determine coverage in accordance with the plan design, and apply cost containment measures to assist in the claim adjudication process. Prioritize workload to meet customer expectations and department quality, production, and guidelines.
Guest Service Agent/PBX Operator
Motor City Casino Hotel - Detroit, MI
October 2007 to March 2014
Handled incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures. Ensured efficient communication within the casino and hotel. Provided a check-in/ and check out environment for guests that distinguished the company's brand from the competition. Ensured that established procedures were completed in accordance with policy and procedure, proper public relations techniques were utilized, guests were handled both courteously and professionally, proper identification and credit was established and all posting, cash transactions, account settlements and deposits were handled correctly. Customer Service Representative
Advance America - Detroit, MI
January 2006 to September 2007
Serviced Advance America customers with loan transactions in accordance with established policies and procedures. Gathered and analyzed loan documents to obtain a final approval for clients. Performed quality control audits of system data for new loans and ensured that all pertinent loan information was accurately transferred from loan origination systems. Reviewed loan data, forms, and loan calculations for accuracy and processed loan charge-offs, modifications, settlements, and extensions in accordance with generally accepted accounting practices. HIGHLIGHT OF ACHIEVEMENTS
Met and exceeded performance objectives and competencies which increased customer satisfaction.
Improved claims payment accuracy by identifying inconsistencies.
Participated in the grand opening at Motor City Casino Hotel and launched the check-in process.
Streamlined policies and procedures that optimized work flow and met company guidelines. Education
High School Diploma
Charles F. Kettering High School
June 1996
Skills
• Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
Assessments
Customer Focus & Orientation — Familiar
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/4b02e5c26dc9c6ffd038c5ec2cafbf17eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/1944f9451b78998d8e90d4498ece09fa
Call Center Customer Service — Highly Proficient
March 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ c3deeedb9b17caa750ed8d20b525566aeed53dc074545cb7
Reliability — Familiar
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share_to_profile/62e089ab4239e1d63080f48d284665f4
Personality: Customer Service Fit — Proficient
May 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/66ec48259cc0d298b9fbdc70da66ac6beed53dc074545cb7 Reliability — Familiar
September 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/77958e4abab18d0c1feef28aac05c455eed53dc074545cb7 Administrative Assistant — Familiar
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ d59e3c5019084720512141f69e860954eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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