Customer Service Stand Attendant
Resume:
Brittney Jackson
Belleville, IL *****
*****************@*****.***
Motivated customer service specialist with over 5+ years retail experience in a fast-paced, team- based
environment.
Work Experience
OTR yard marshal / driver trainer
Amazon.com - St. Louis, MO
October 2019 to Present
Checking in and out truck drivers making sure loads arrive in a timely manner. Tracking loads. Training drivers making sure they have all qualifications to drive for Amazon by running a three day training also completing all administration and payroll for drivers etc Production Worker
Elite Staffing Services - Pontoon Beach, IL
May 2019 to Present
Working assembly line,opening products and packaging Activities Assistant
Integrity Healthcare - Belleville, IL
October 2018 to Present
Assisting residents with activities throughout the day, making monthly schedule for outings and visitors.Also work closely with social services on behaviors to keep residents busy. Call Center Representative
Express Protectant - St. Louis, MO
July 2019 to October 2019
Front calls over to sales department
Retail Sales Associate
Lumière Place Casino & Hotels - St. Louis, MO
May 2017 to February 2018
Identified and qualified customer needs, developed sales strategies Educated customers on upcoming promotions
Worked closely with Host and other departments for vip guest Professionally took care of guest in a fast but steady pace taking care of all need Opened or Closed store stocked store and inventory Worked pos system counting in 500.00 drawer and closing with that amount doing blind drops and running
serial report for bank
Retention Representative
Convergys Corporation - Arnold, MO
September 2016 to May 2017
Worked closely with direct tv and at&t customers providing excellent customer service Access customer account using CRM system and system X paid bill, view and corrected accounts joined account started and stopped service Set appointments for service install and move orders Gathered and verified all required customer information for tracking purposes. Addressed and resolved customer product complaints empathetically and professionally. Food Service Worker
Aramark - Belleville, IL
November 2015 to July 2016
Unload food trucks and stock freezer
prep breakfast and lunch for students and staff
serve food to students durng breakfast and each lunch period breakdown secession stand and clean area
work dish washer cleaning and sanitizing dishes and prep area Cashier Customer Service
Argosy Casino - Alton, IL
May 2015 to November 2015
Open or Close venue
prepare and prep food
providing excellent customer service help with all needs Operated a cash register for cash, check and credit card stocked venue and done inventory list for end of shift. Deli Worker
River City Casino & Hotel - St. Louis, MO
February 2013 to May 2015
Operated pos systems for cash credit card and my choice gift cards stocke and replenished merchandise according to layout Alerted customers to upcoming sales and promotional events trained new sales team members each hire
Using strong customer service skills I worked close with host and clients over the phone scheduling events, checking cards, and solving customers issues Stand Attendant
Sportservice Corporation - St. Louis, MO
January 2007 to March 2013
Open venue before game.
Make sure inventory is stocked.
Order what is needed for next event
count in register prep food greet and help customers routine money drops and serial repots at end of shift Education
High School Diploma in Criminal Justice
East St Louis Senior High School - East Saint Louis, IL 2005
Criminal Justice
Southwestern Illinois College - Belleville, IL
Skills
• INVENTORY (7 years)
• RETAIL SALES (4 years)
• CUSTOMER SERVICE (3 years)
• RECEPTIONIST (3 years)
• CASH (2 years)
• Cellular
• General Labor
• Assembly Line
• Picker Packer
• Warehouse Associate
• Packing
• CRM Software
• Cold Calling
• Microsoft Office
• Microsoft Word
• Computer Skills
Certifications and Licenses
driver's license
Assessments
Call Center Customer Service — Familiar
December 2019
Applying customer service skills in a call center setting. Full results: Familiar
Personality: Sales Fit — Highly Proficient
November 2019
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Filing & Organization — Familiar
October 2019
Arranging and managing information or materials using a set of rules. Full results: Familiar
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Service Skills — Proficient
May 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
computer knowledge communication skills
customer service cash handling
light industrial plan development
food and beverage writing
inventory organization
Self-motivated Highly competitive
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