Jacqueline P Lewis

Saint Remy, NY *****

adr2mx@r.postjobfree.com

+1-845-***-****

Customer Service Representative/Tech Support

Customer Service Agent

Payroll Supervisor/Manager

H/R Assistant

Authorized to work in the US for any employer

Work Experience

Customer Service/Unemployment Agent/Temporary-Contract Direct Interactions - Remote

March 2020 to September 2021

• Greet customers warmly and ascertain problem or reason for calling

• Strong phone contact handling skills and active listening

• Manage large amounts of incoming calls

• Open and maintain customer accounts by recording account information

• Ability to multitask, prioritize and manage time effectively

• Provide accurate, valid and complete information by using the right methods/tools

• Go the extra mile to engage customers

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

CSR - Customer Service Representative

ARISE - Remote

May 2002 to January 2020

• Greet customers warmly and ascertain problem and reason for calling

• Opened and maintain customer account by recording account information

• resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Managed large amounts of incoming calls

• Build sustainable relationships of trust through open and interactive communication

• Place or cancel orders

• Follow communications procedures, guidelines, and polices

• Resolve customer complaints via phone

• Keep records of customer interactions, process customer accounts, and file documents Payroll Manager

Adex Corporation - Alpharetta, GA

April 2000 to May 2002

• Managed a weekly & Bi-weekly payroll - of 900 plus employees in multi-state, Using ADP and Kronos system

• Review and abide by company polices and procedures

• Resolve payroll errors

• Manage payroll staff

• Managed payroll implementations

• Ensure that payroll goes out in a timely manner

• Update employee records in payroll system and prepares payroll data to produce accurate and timely payroll

• Prepares weekly, monthly and quarterly and year -end reports

• Performs journal entries, account reconciliations & Provides general ledger support

• Stayed current on payroll systems to achieve alignment with HR benefits

• Maintained Insurance, Unemployment, Garnishments, I9's Payroll Supervisor / Human Resources

Geologistics - Marietta, GA

January 1997 to April 2000

• Processed bi-weekly union & non-union payroll - ADP/Kronos Time System

• Multi-state tax jurisdictions

• I-9s, Workers Compensation, W2s, Unemployment, garnishments

• Assisted with HR interviewing new candidates

• Assist with payroll implementation

• Processed new hires

• Benefits administration / processing

• Research any error or discrepancies

Education

Associate's in Accounting

Berkeley College - Holly, MI

Associate in Accounting

Berkley College - New York, NY

High school diploma or GED

Skills

• Payroll (10+ years)

• Microsoft Word

• English

• Microsoft Powerpoint

• Typing (10+ years)

• Microsoft Office

• P&L Management

• Accounting (10+ years)

• Microsoft Access

• Kronos

• Employment & labor law

• HRIS

• Human resources management

• ADP

• PeopleSoft

• FMLA

• Workers' compensation

• Time & attendance systems

• Project leadership

• Office manager experience

• Bank reconciliation

• Clerical experience

• Research

• Data entry

• Technical support

• General ledger accounting

• Administrative experience

• Interviewing

• Human resources

• Payroll management

• Account reconciliation

• Benefits administration

• Leadership

• Profit & loss

• General ledger reconciliation

• Accounts payable

• Customer service

• Time management

• Journal entries

• 10 key calculator

• Filing

• Balance sheet reconciliation

• Workday

Languages

• Spanish - Intermediate

Certifications and Licenses

Certified EKG Technician

April 2016 to Present

Phlebotomy

March 2015 to Present

HHA

March 2017 to Present

Assessments

Human Resources Skills: Compensation & Benefits — Proficient February 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Call Center Customer Service — Proficient

February 2020

Applying customer service skills in a call center setting. Full results: Proficient

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

HR: Compensation & benefits — Proficient

February 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Basic attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

February 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

HR: Compensation & benefits — Proficient

February 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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