Customer Service Representative
Resume:
Jacqueline P Lewis
Saint Remy, NY *****
******************@*****.***
Customer Service Representative/Tech Support
Customer Service Agent
Payroll Supervisor/Manager
H/R Assistant
Authorized to work in the US for any employer
Work Experience
Customer Service/Unemployment Agent/Temporary-Contract Direct Interactions - Remote
March 2020 to September 2021
• Greet customers warmly and ascertain problem or reason for calling
• Strong phone contact handling skills and active listening
• Manage large amounts of incoming calls
• Open and maintain customer accounts by recording account information
• Ability to multitask, prioritize and manage time effectively
• Provide accurate, valid and complete information by using the right methods/tools
• Go the extra mile to engage customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
CSR - Customer Service Representative
ARISE - Remote
May 2002 to January 2020
• Greet customers warmly and ascertain problem and reason for calling
• Opened and maintain customer account by recording account information
• resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Managed large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Place or cancel orders
• Follow communications procedures, guidelines, and polices
• Resolve customer complaints via phone
• Keep records of customer interactions, process customer accounts, and file documents Payroll Manager
Adex Corporation - Alpharetta, GA
April 2000 to May 2002
• Managed a weekly & Bi-weekly payroll - of 900 plus employees in multi-state, Using ADP and Kronos system
• Review and abide by company polices and procedures
• Resolve payroll errors
• Manage payroll staff
• Managed payroll implementations
• Ensure that payroll goes out in a timely manner
• Update employee records in payroll system and prepares payroll data to produce accurate and timely payroll
• Prepares weekly, monthly and quarterly and year -end reports
• Performs journal entries, account reconciliations & Provides general ledger support
• Stayed current on payroll systems to achieve alignment with HR benefits
• Maintained Insurance, Unemployment, Garnishments, I9's Payroll Supervisor / Human Resources
Geologistics - Marietta, GA
January 1997 to April 2000
• Processed bi-weekly union & non-union payroll - ADP/Kronos Time System
• Multi-state tax jurisdictions
• I-9s, Workers Compensation, W2s, Unemployment, garnishments
• Assisted with HR interviewing new candidates
• Assist with payroll implementation
• Processed new hires
• Benefits administration / processing
• Research any error or discrepancies
Education
Associate's in Accounting
Berkeley College - Holly, MI
Associate in Accounting
Berkley College - New York, NY
High school diploma or GED
Skills
• Payroll (10+ years)
• Microsoft Word
• English
• Microsoft Powerpoint
• Typing (10+ years)
• Microsoft Office
• P&L Management
• Accounting (10+ years)
• Microsoft Access
• Kronos
• Employment & labor law
• HRIS
• Human resources management
• ADP
• PeopleSoft
• FMLA
• Workers' compensation
• Time & attendance systems
• Project leadership
• Office manager experience
• Bank reconciliation
• Clerical experience
• Research
• Data entry
• Technical support
• General ledger accounting
• Administrative experience
• Interviewing
• Human resources
• Payroll management
• Account reconciliation
• Benefits administration
• Leadership
• Profit & loss
• General ledger reconciliation
• Accounts payable
• Customer service
• Time management
• Journal entries
• 10 key calculator
• Filing
• Balance sheet reconciliation
• Workday
Languages
• Spanish - Intermediate
Certifications and Licenses
Certified EKG Technician
April 2016 to Present
Phlebotomy
March 2015 to Present
HHA
March 2017 to Present
Assessments
Human Resources Skills: Compensation & Benefits — Proficient February 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Call Center Customer Service — Proficient
February 2020
Applying customer service skills in a call center setting. Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
HR: Compensation & benefits — Proficient
February 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Basic attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
HR: Compensation & benefits — Proficient
February 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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