Administrative Assistant Service Representative

Joyce Garth

***** ********** ***** 313-***-****

Southfield, Michigan 48033 **********@***.***

Objective

To obtain a position with the organization

Highlights of Qualifications

Extensive experience in Records and Data Management

Strong organization, time management and problem solving skills

Good communication, writing and analytical skills

Proven leadership skills, supervise a team of 10 or more

Proficiency in Microsoft Word, Excel, and Access.

Senior Appraisal Status Coordinator ( Amrock, company within Quicken Loan), Detroit, Michigan 8/2015 to 6/2022; Supv, Danielle Garner, Telephone Number, 313-***-****.

My duties as an appraisal coordinator included reviewing appraisal reports on homes and other properties to determine if current regulation and properties requirement was followed to include not only internal polices of our company but also to confirm if federal, state and local governmental regulation met compliance. My duties revolve around analyzing an applicant asset, the reports from an appraiser and any additional information relevant to bank or financial institutions. I submitted reports and recommendations to upper management for review and implementation. I worked with various computer programs and conducting various interaction via telephone, by working hotline call, these were calls from various customers (Internal and external), requesting various types of information.

Customer Service Representative (Sears Dep’t Store), Troy, Michigan 2/2011-present

Supv; Richondia Fowlkes Telephone Number)248-***-****.

Interaction with internal as well as external personnel to ensure merchandise is received and placed on floor in required format and placing. I resolved problems with customer as well as sears personnel on a daily basis, many times on the spot resolutions was required, which mean a person needed to be resourceful by using knowledge and skills to ensure the resolution best reflected on the store as well as the customer. I also control inventory and made changes to displays by reading and adapting format designed sent by corp.

Administrative Assistant (Mommy and Me), Detroit, Michigan, 9/2010 to2/2011

Manager/Founder: Aisha Young, Telephone Number 657-6970

Served as Receptionist, greeted potential clients, prepared appointment logs, prepared correspondence for signature, performed follow-up telephone and written inquires of possible clients. Performed all filing, typing and spreadsheet assignments via computer within the organization. It was a start-up business so all administrative and clerical functions was set-up by me so that it would be easy for others to follow the instructions.

Administrative Assistant (Black and White Look Optical) Southfield, Michigan, 2/2009/9/2010, Manager: Phyllis Frye, telephone Number 248-***-****

Performed all clerical functions within the organization and its three sub stores. Set-up meeting as well as participated in most of these meetings with buyers, customers, doctors, etc., as well as greeted customers. Performed all filing, typing and spreadsheet assignments via computer within the organization. Maintained calendars for entire team of three stores.

Supervisor, Management Analyst

Department Of Defense (DCMA Detroit), Warren, MI 10/2004 to 09/2010

Served as Supervisor, Management Analyst, in the Management Support Office, Defense Contract Management Agency (DCMA) Detroit, with responsibility for managing the activities of multi-functional employees who were engaged in a wide range of administrative and technical supports functions (i.e., Performance Based Budget, Unit Cost analysis and administration, human resource planning and management, personnel travel/ training officer, general office services; etc). In addition I provided technical oversight and support of listed functions to mid-level commands reporting to primary command. Served on board of command's Executive Steering Committee which is the command's strategic planning and policy setting team.

Workleader, Management Analyst

Department of Defense (DCMA Detroit), Warren, MI 07/1994 to 07/2004

Managed the Management Support Group (12 employees) activities encompassing Contract Administration Services, ADP/Telecommunication services, budget and personnel management, security functions, etc. The services provided have a substantial impact on the effectiveness and efficiency of administrative and logistical support matter throughout the entire command to include tertiary commands located in Grand Rapids, Michigan, Indianapolis, Indiana and Lima, Ohio. Also, served as senior advisor to the commander and the executive staff regarding a wide range of technical administrative support matters. Furnished advisory review and evaluating services on specific activities and provided leadership top subordinates. Prepared and reviewed data reports to include power point reports, budget reports, for favorable or adverse trends. Represented the commander and is the delegated negotiator for the command in the establishment of annual underserviced support agreement. Planned and assigned work to be accomplished by subordinates based on priorities sets and adjusts priorities and prepares work schedules.

Management Analyst

Department of Defense (DCMA Detroit), Warren, MI 07/1976 to 06/1994

Performed Contracting Officer functions ( review purchase requests for appropriateness, review requests for funds availability, execute contracts and delivery orders for the procurement of equipment, supplies and vendor services. Served as management analyst in the Command Support Office, DCMA Detroit with responsibility for participating in studies, performing analysis and providing technical support to supervisors and specialists regarding manpower and organization, position management, record management, internal management programs, space allocation, security and property administration. Individually or as part of a stud team, analyzed a variety of factual data reflecting /affecting the command activities and develop recommendations to correct or enhance operations. Served as the commands focal point regarding personnel matters. Controlled and, as necessary, initiated personnel action requests including vacancies, new hires, transfers, reassignment, etc. Prepared and presented briefing to the command to include District commands

Contract Data Clerk

DCMA Detroit, Detroit, MI

Served as a contract data control clerk encoding hand written data into keypunch machine and served as clerk typist which consists of composing and typing letters and reports. Proficient keypunch operator.

Education and Training

70 Semester Hours, Business Administration/Teaching degree, Wayne State University,

38 Quarter Hours, Business Administration, Detroit College of Business, Dearborn,MI

Certificates and Licenses

Personnel Administrative Completions, U.S. Government, MI

Contract Administrative Courses, U.S. Government, MI

Microsoft Office/PowerPoint, U.S. Government, MI

Contract Budget Courses, U.S. Government, MI

Received numerous performance awards, bonuses and performance based pay increases.

These awards were presented to me in recognition of extremely high performance as well as exceptional and superior accomplishments.

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