Service Representative Customer
Resume:
Kimberly Walker
West Hartford, CT 06110
*********@*****.***
QUALIFICATIONS: I am a highly motivated, personable business professional. Analytical and organized with a history of effectively and efficiently managing administrative, and customer service functions. In addition, I am accustomed to handling sensitive, confidential records and have been recognized as diplomatic and tactful. I have an ability to quickly identify problems and successfully implement solutions.
TECHNICAL SKILLS: Knowledgeable of Microsoft Office Suite; Proficient in Data Entry using 10-key entry; Effective written and oral communication skills; facilitating small/large group presentations; Able to create spreadsheets, compose correspondence/memorandums.
EDUCATION:
Danville Community College, Danville, VA
General Accounting 2003 - 2005
RELEVANT COURSEWORK: Principles of Finance, Managerial Business Communications, Accounting Information Systems, Macro/Micro Economics.
WORK EXPERIENCE:
Faith Center – Meriden, CT July 2017-present
Youth/Young Adult Outreach Coordinator
Assess congregants’ needs, situations, strengths, and support networks to determine their goals
Help congregants adjust to changes and challenges in their lives, such as illness, financial hardship, scholastic challenges, or unemployment
Respond to crisis situations such as child abuse, lack of essential resources, etc
Follow up with congregants to ensure that their situations have improved
Arranging transportation services for congregants to attend motivational and educational gatherings
Facilitating Mentoring strategies and overseeing youth/teen program development
Webster Bank, Naugatuck, CT February 2012-July 2013
Customer Service Representative
Processed sales referrals and promoted bank services and products, resulting in branch sales increase
Balanced daily cash deposits and bank fault inventory with a zero-error rate
Maintained in-branch marketing displays
Processed cash withdrawals
Facilitated team meetings and sales events
Recognize potential fraud/loss and report to management as necessary
Issued cashier’s checks, money orders, and other financial options
People’s United Bank, Waterbury, CT May 2009-Februrary 2012
Senior Customer Service Representative
Create connections and develop rapport with customers to provide superior, personalized service
Work within established policies, procedures, and guidelines to embrace the People’s United Bank culture of inclusion and teamwork
Adhere to opening and closing procedures to protect employees, bank assets, and customers
Assisted clients with various questions and concerns related to their accounts and bank products
Leader in sales and production goals established
Assists leadership with various administrative tasks (facilitating meetings, displays, etc)
Coco Key Water Resort, Waterbury, CT October 2007-May 2009
Guest Services Representative
Maintain a comprehensive and detailed record of rooms/units using internal software
Arrange guest transportation to various venues as well as tours in the central Connecticut area
Collaborated with housekeeping and maintenance to mitigate facility issues
Verified and collected guest payments after validating identification.
Provided guests with access to hotel services and ensure mail, faxes, and packages are delivered
Worked with property management to triage customer complaints and concerns received
REFERENCES AVAILABLE UPON REQUEST
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