Kimberly Walker

** ******** ***

West Hartford, CT 06110

203-***-****

adr2jx@r.postjobfree.com

QUALIFICATIONS: I am a highly motivated, personable business professional. Analytical and organized with a history of effectively and efficiently managing administrative, and customer service functions. In addition, I am accustomed to handling sensitive, confidential records and have been recognized as diplomatic and tactful. I have an ability to quickly identify problems and successfully implement solutions.

TECHNICAL SKILLS: Knowledgeable of Microsoft Office Suite; Proficient in Data Entry using 10-key entry; Effective written and oral communication skills; facilitating small/large group presentations; Able to create spreadsheets, compose correspondence/memorandums.

EDUCATION:

Danville Community College, Danville, VA

General Accounting 2003 - 2005

RELEVANT COURSEWORK: Principles of Finance, Managerial Business Communications, Accounting Information Systems, Macro/Micro Economics.

WORK EXPERIENCE:

Faith Center – Meriden, CT July 2017-present

Youth/Young Adult Outreach Coordinator

Assess congregants’ needs, situations, strengths, and support networks to determine their goals

Help congregants adjust to changes and challenges in their lives, such as illness, financial hardship, scholastic challenges, or unemployment

Respond to crisis situations such as child abuse, lack of essential resources, etc

Follow up with congregants to ensure that their situations have improved

Arranging transportation services for congregants to attend motivational and educational gatherings

Facilitating Mentoring strategies and overseeing youth/teen program development

Webster Bank, Naugatuck, CT February 2012-July 2013

Customer Service Representative

Processed sales referrals and promoted bank services and products, resulting in branch sales increase

Balanced daily cash deposits and bank fault inventory with a zero-error rate

Maintained in-branch marketing displays

Processed cash withdrawals

Facilitated team meetings and sales events

Recognize potential fraud/loss and report to management as necessary

Issued cashier’s checks, money orders, and other financial options

People’s United Bank, Waterbury, CT May 2009-Februrary 2012

Senior Customer Service Representative

Create connections and develop rapport with customers to provide superior, personalized service

Work within established policies, procedures, and guidelines to embrace the People’s United Bank culture of inclusion and teamwork

Adhere to opening and closing procedures to protect employees, bank assets, and customers

Assisted clients with various questions and concerns related to their accounts and bank products

Leader in sales and production goals established

Assists leadership with various administrative tasks (facilitating meetings, displays, etc)

Coco Key Water Resort, Waterbury, CT October 2007-May 2009

Guest Services Representative

Maintain a comprehensive and detailed record of rooms/units using internal software

Arrange guest transportation to various venues as well as tours in the central Connecticut area

Collaborated with housekeeping and maintenance to mitigate facility issues

Verified and collected guest payments after validating identification.

Provided guests with access to hotel services and ensure mail, faxes, and packages are delivered

Worked with property management to triage customer complaints and concerns received

REFERENCES AVAILABLE UPON REQUEST

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