Dental Assistant Patient Access
Resume:
Kimberly R. Spadie
Shepherdsville, KY 40165
********@*****.***
Qualifications Supervised, trained and evaluated 20 employees
Supervised, hired and managed 42 different performers
Supervised over 20 employees as a librarian for over 3 years
Managed payroll, billing, accounts receivable, as well as trust accounts for law practice for over 2 years
Programs Epic, WorkQueue, Dictation, Overdrive Libby, Hoopla, Tumble Books, TLC, Work Flows, and Flickr
Education ECPI University Virginia Beach, VA Bachelor of Science in Criminal Justice
Graduated: July 2019
American Red Cross Dental Program Fort Polk, LA
1050 hours clinical hours Dental Assistant Certificate
October 2016 – June 2017 X-ray certification
King’s College Charlotte, NC
Associates Degree in Paralegal
Graduated: December 2000
Work Experience
Baptist Health Care
Louisville, Kentucky
Patient Access Coordinator
● Help patients with check in and out process
●Answer the hubs phone calls and questions
●Schedule for providers at 2 office location
●Answer patient messages through the use of Epic
Norton Health Care Louisville, Kentucky
Supervisor Patient Access December 2021 – March 2022
●Use Kronos to help keep timecards
●Approve time off and maintain attendance records
●Help with patient registration when needed
●Assisted patients in getting to correct areas of the hospital
●Assisted with the coaching of employees
Norton Health Care Louisville, Kentucky
Access Center Coordinator November 2020- December 2021
●Provide patients with assistance in obtaining appointments
●Assist patients with getting messages to providers
●Worked primary care provider, gastro, provider rescheduling workqueue’s to assist patients in receiving the best and most efficient service
●Volunteered at the Vaccine Clinics from December 2020 until May 2021
●Volunteered to assist at the ICC’s when short staffed
●Enrolled in the Learning the Norton Way leadership class
●Maintained and assisted my supervisor with the covid vaccine waitlist for 4 months
Bullitt County Public Library Mt. Washington, Kentucky
Reference Librarian April 2020 – October 2020
●Assisted patrons with computer help and technology training
●Trained staff on aspects of the library resources
●Created digital educational material
●Assist with the development of programs for the community
●Lead and trained a team of clerks in knowledge about policies and resources we provided to the community
●Represented the library as leadership position in meetings with others in the community
●Assessed and evaluated a staff of 15 clerks monthly along with review to the directors
●Answered the phones to assist patrons with help
●Made private scheduled appointments to help patrons with any digital concerns
Vernon Parish Library Leesville, Louisiana
Children’s Librarian (Department Supervisor) February 2018 – April 2020
●Prepared and submitted state grant requests that resulted in the award of $20,000 for 2018, 2019, and 2020 summer reading programs
●Planned and managed summer reading programs for 3 branches that included 42 performers; attended by 2,856 children
●Executed and planned a variety of workshops throughout the year that included arts and crafts, STEM, hunter safety, and self defense
●Maintained a running supply list for all the 3 branches throughout the year
●Lead and trained numerous people on positions and throughout my scheduled programs
●Worked at any position that was needing to be covered
●Answered the phones to assist patrons with account concerns
●Provided patrons with technical support in overdrive, computers, scanners, faxes and copy machines
●Guided and lead 5 tours of the library for a total of 405 elementary school students
●Conducted 20 live on air radio interviews to promote the libraries’ programs for children
Fort Polk American Red Cross Fort Polk, Louisiana
Certified Dental Assistant/ Receptionist October 2016- March 2018
●Provided assistance to the providers in the dental practice
●Helped with checking of inventory and supplies
●Managed the file room
●Assisted providers with surgical and routine procedures
●Answered phones and scheduled patients
●Obtained an x-ray certification
●Volunteered for over 2,000 hours to the Dentac and BJACH Army hospital
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