Operation Specialist Customer Service
Resume:
LYNDA BUEHLER
HORSHAM, PA *****
PROFILE
********@*****.***
I am a seasoned professional that specializes in auditing, foreclosures, document preparation and residential mortgage loans. My passion is creating efficiencies in the loan process ensuring standards and accuracy are met. I have spent my 20+ years developing my skills so that I am a more well-rounded and versatile individual. My expertise is an asset to any company seeking risk mitigation, post-closing, client retention, and satisfaction. I find tremendous reward in achieving my individual performance goals and helping my peers realize their potential.
EXPERIENCE
Bayview Loan Servicing, LLC. 2012 – 2022
Document Coordinator / Post Closer
Responsible for auditing foreclosure and closed loan documents (Conventional, FHA, USDA, VA) ensuring standards and procedures are met within guidelines. Multi-tasking is a core competency to manage financial accuracy, data input, receipt and delivery, notary, and end-to-end mortgage process.
Ally Bank 2007 - 2011
Trust Operation Specialist
Responsible for auditing collateral documents for accuracy to investor guidelines using internal systems. Ensured exceptional client experience by overseeing loan process from origination through closing.
Utilized training materials, reference tools, and other resources to provide accurate up-to-date loan program / policy information to clients and partners.
GMAC Mortgage 2000 - 2007
Title Typist
Responsible for processing of all title reports between internal departments, abstractors, and vendors. Ensuring that all assignments were delivered on time, within scope and within budget. My regular duties included managing client relationships, measuring project time-line, ensuring resource availability and allocation, using verification techniques to manage changes in scope schedule and costs.
“Takes prompt, proactive initiative to accomplish goals and objectives beyond what is required; defines priorities through the setting of high personal standards; seeks out challenges and takes action requiring extra effort without being directed to do so; demonstrates commitment to the organization through a genuine investment of oneself in her work; sets high standards of performance; and pursues aggressive goals and works hard to achieve them.”
-FY’18 Performance Appraisal
Licensed Public Notary Communication Customer Service Passion for learning Teamwork
Strategic Thinking Organization
Microsoft Office Suite Apple OS/Android OS Microsoft Dynamic Framework
Black Knight
Lending Portal System File Net
SKILLS
RECOGNITION
TECHNOLOGY
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