Customer Service Pharmacy Technician

Ruffa Lopez

*** ************ ***. ***. *

Egg Harbor City, NJ 08215

609-***-**** (C)

Profile:

A professional with New Jersey license in pharmacy technician, vast experience in retail, pharmaceutical and patient care. A detail orientated with proficient understanding with background of retail industry, customer service and medications. Well qualified in managing large monetary transactions using cash and credit by utilizing POS System. Available to work flexible hours based on job requirement by providing a positive and productive team spirit.

Education:

Atlantic Cape Community College, Mays Landing, NJ January 2014 – January 2015

Degree Program: Associate in Science – General Studies

Current GPA: 3.00 / 4.00

Star Career Academy, Egg Harbor Township, NJ Graduation: June, 2011

Degree Program: Medical Assistant Program

Status: Completed 900 Hours Class Program & 180 Hours Externship Program

Pleasantville High School, Pleasantville, NJ Graduation: June, 2009

Status: Completed, High School Diploma

Skills:

Computer: Windows 2000, XP, Vista, Microsoft Office, Adobe Acrobat, POS Transaction System

Experienced with POS Transaction System

Excellent communication skills, written & verbal

Good interpersonal skills involving ability to work effectively

Ability to work well with others, exhibiting teamwork skills

CPR Certified

Inventory Setup & Record Documentation

Broad Knowledge of Medicines

Languages: English, Tagalog

Visa Status: US Citizen

Relocation: Willing to move anywhere

Professional Experience:

CVS Pharmacy, Pomona, NJ December 2012 – Present

Pharmacy Technician/ Inventory Specialist

Assists Pharmacist with documentations,

Prepares and dispenses medications,

Generates patients’ prescriptions orders through CVS pharmacy system,

Fills the prescription orders based on doctors requirement,

Refills prescriptions & Enters orders into databases,

Customer check – out using CVS POS system for insurance and cash payment purposes,

Works cooperatively with internal groups to ensure customer satisfaction,

Performs other related duties and assignments as directed by management

Inventory control (includes ordering and shipping)

Maintained labeling system on each stock item

Complete weekly orders

Enclara Pharmacia, West Deptford, NJ November 2015 – April 2016

Call Center Pharmacy Technician (Full Time – Contract)

Assist pharmacists in practicing palliative care for hospice patients

Provide superior customer service to hospice partners

Enter patient admissions, change an active patient to discharge/deceased status, transfer patients, and update demographic changes, process refills, and documenting as needed.

Assist local pharmacies with adjudication of claims

Assist callers with customer service issues including FedEx package tracking and completing the CS report form to report all service failures

Atlantic Cape Community College, Mays Landing, NJ July 2014 – January 2015

Clerk Cashier (Part-time)

Receives funds and prepares receipts;

Handles students billing mailings,

Handles student loan checks,

Enter books vouchers for loans and sponsors,

Processes students loan refunds,

Performs routine duties in accordance with established procedures,

Maintain files or correspondence, forms, reports and other materials,

Enters simple manual and machine postings to the appropriate records

Cigna Pharmacy, Bally’s Casino, Atlantic City, NJ November 2013 – March 2014

Pharmacy Technician (Part Time – On Call)

Assisted Pharmacist with documentations,

Prepared and dispensed medications,

Generated patients’ prescriptions orders through Cigna pharmacy system,

Filled the prescription orders based on doctors requirement,

Customer check – out using Cigna POS system for insurance and cash payment purposes,

Worked cooperatively with internal groups to ensure customer satisfaction,

Performed other related duties and assignments as directed by management

Marshall Retail Group, LLC, Atlantic City, NJ February 2009 – August 2013

Customer Service Associate

Handled monetary transaction using POS payment system,

Replaced inventory for sale & display,

Obtained merchandise with recorded accountability,

Built relationship with customers and employees

Learned and introduced new products to customers

Performed other related duties and assignments as directed by management

Honors and Awards:

Certificate of HIPAA : Health Insurance Portability & Accountability Act

Registered License of Pharmacy Technician : 28RW02012000 – New Jersey

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