Contact Representative Office Assistant
Resume:
KERRY
PRATER
C O N T A C T
I N F O R M A T I O N
Kalamazoo, MI 49004
VOUCHER EXAMINER
Veterans Affairs Medical Center,
Salem, VA
**********@*****.***
PROFESSIONAL STRENGTHS
• 15+ years’ experience in
the clerical field
• Highly skilled in scheduling & gathering
information and maintaining confidential files
• Demonstrated ability of communicating with
tact and diplomacy
• Have exceptional interpersonal &
written communication skills
• In-depth knowledge of medical terminology,
office rules and regulations
• Proven record of following policy and
procedures, and performing clerical duties
• Proficient at multi-tasking and handling
difficult situations
• High level of Integrity
• Strategic planning abilities
• Immense Time Management Skills
SKILLS
• Process implementation and data entry
• Self-motivated
• Knowledgeable in all Microsoft Office Programs,
Adobe Acrobat, Graphic/Web Design
• Records management
• Travel arrangements and scheduling
• Utilizes knowledge of financial and accounting systems and regulations, reconciliation, and Health Care Financing Administration Common Procedural Coding System (HCPCS)
• Assists and trains other team members on escalated
• Examines a variety of routine and complex claims for payment, to include adjudication of medical, ancillary care and travel for Family Member programs in a worldwide VA claims benefits program.
• Analyzes each voucher or invoice to determine propriety of payment to include required certifications by authorized officials, compliance with contract provisions, price agreements, and/or other directive material.
• Reviews all claims to ensure necessary processing information is present or suspends/rejects claim to appropriate program
• Performs ancillary preparatory components of Other Health Insurance (OHI) resolution responsibilities, such as manually calculating and pro-rating proper distribution of OHI payments for specific dates of services on claims for accurate payment.
• Examines accounts and/or resolves difficult reconciliations requiring an analysis of adjustments and corrective entries in the account
• Makes determination on health care claims based on legal entitlement specific to the circumstances involved.
• Prepare monthly, quarterly, and annual reports utilizing the Accounts Receivable program; Report any discrepancies to the supervisor, provide all supporting documents and recommend resolution.
LICENSED OCCUPATIONAL THERAPY ASST. (PRN) 04/2017 - 04/2019 Brandon Oaks Rehab Center, Roanoke, VA
• Observe and record patients' progress, attitudes, and behavior, and maintain this information in client records.
• Prepare clinical notes and progress reports and submit them for review by the occupational therapist to be incorporated into the client's clinical record.
LICENSED OCCUPATIONAL THERAPY ASST. (PRN) 06/2010 - 04/2017 Salem Terrace at Harrogate, Salem, VA
• Routinely collaborated with department managers to correct problems and improve services.
• Created and maintained computerized record management systems to record & process data and generate reports.
LICENSED OCCUPATIONAL THERAPY ASST.PRN) 01/2006 - 01/2012 The Carrington Place, Daleville, VA
• Preparing clinical notes and progress reports
• Participating in case conferences, staff meetings and in-service programs as required
• Instructs, motivates, and assists clients to improve their functional status.
E D U C A T I O N
MAY 2006
Jefferson College Of
Health Sciences
Roanoke, VA
Associates of Applied
Sciences Licensed
Occupational Therapy
Assistant
MILITARY AWARDS
U.S. NAVY
(AUG/1990 to NOV 1994)
-Good Conduct Medal
-Battle "E" Navy Unit Commendation
-National Defense Service Medal
-Southwest Asia Service Medal
-Sea Service Deployment Ribbon (3)
-Shellback Certificate
U.S. ARMY
(APR/1996 to JAN/1998)
-Airborne Paratrooper Badge
-Parachute Rigger Badge
-Army Service Ribbon
-Sharpshooter Badge
RECOVERY OFFICER/CUSTOMER SERVICE REP 11/2003 - 08/2004 Member One Federal Credit Union, Roanoke, VA
• Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence
• Develop collections methods that consistently lead to achieving or exceeding company financial goals; research accounts
• Used initiative and independent judgment within established policies and procedural guidelines
• Processed appeals and denial letters according to given account
• Assisted with the testing of new procedures, policies, and systems developed to enhance the accuracy and timeliness of payments
COLLECTIONS SPECIALIST/CUSTOMER SERVICE REP 09/2000 - 09/2002
Greenpoint Credit, Roanoke, VA
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts-Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
CALL CENTER CUSTOMER SERVICE REP 09/2000 - 09/2002 First Union National Bank, Roanoke, VA
• Handle customer inquiries, complaints, finance questions and payment extensions.
• Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
U.S. ARMY FORT BRAGG, NC 04/1996 - 01/1998
Parachute Rigger/Airborne Paratrooper
• Inventoried, cleaned, inspected, packed, and stored personnel and cargo parachutes and associated equipment.
• Rigged supplies, equipment, and vehicles for airdrop
U.S. NAVY RESERVES, PORTAGE, MI
12/1994 - 04/1996
Office Assistant E-4
• Welcomed and greeted all visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to recipients.
• Conducted inventory control, and clerical/administrative functions.
• Followed policies and procedures to assure customer confidence and protected operations by keeping information confidential
U.S. NAVY, VP-40 SQUADRON, WHIDBEY ISLAND, WA 08/1990 - 11/1994
Office Assistant/Front Desk Clerk E-4
• Trained two new office personnel in using POS Terminals, room inspections, providing guest services, and proper office procedures.
• Balance daily cash at end of shift & create reports to ensure accurate accounting of all transactions, complete full night audit's in Master system at end of every business day
• Streamlined effective operations as swing manager coordinating personnel scheduling
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