KERRY

PRATER

C O N T A C T

I N F O R M A T I O N

1-540-***-****

**** ******* **

Kalamazoo, MI 49004

VOUCHER EXAMINER

Veterans Affairs Medical Center,

Salem, VA

**/**** - **/****

adr2go@r.postjobfree.com

PROFESSIONAL STRENGTHS

• 15+ years’ experience in

the clerical field

• Highly skilled in scheduling & gathering

information and maintaining confidential files

• Demonstrated ability of communicating with

tact and diplomacy

• Have exceptional interpersonal &

written communication skills

• In-depth knowledge of medical terminology,

office rules and regulations

• Proven record of following policy and

procedures, and performing clerical duties

• Proficient at multi-tasking and handling

difficult situations

• High level of Integrity

• Strategic planning abilities

• Immense Time Management Skills

SKILLS

• Process implementation and data entry

• Self-motivated

• Knowledgeable in all Microsoft Office Programs,

Adobe Acrobat, Graphic/Web Design

• Records management

• Travel arrangements and scheduling

• Utilizes knowledge of financial and accounting systems and regulations, reconciliation, and Health Care Financing Administration Common Procedural Coding System (HCPCS)

• Assists and trains other team members on escalated

• Examines a variety of routine and complex claims for payment, to include adjudication of medical, ancillary care and travel for Family Member programs in a worldwide VA claims benefits program.

• Analyzes each voucher or invoice to determine propriety of payment to include required certifications by authorized officials, compliance with contract provisions, price agreements, and/or other directive material.

• Reviews all claims to ensure necessary processing information is present or suspends/rejects claim to appropriate program

• Performs ancillary preparatory components of Other Health Insurance (OHI) resolution responsibilities, such as manually calculating and pro-rating proper distribution of OHI payments for specific dates of services on claims for accurate payment.

• Examines accounts and/or resolves difficult reconciliations requiring an analysis of adjustments and corrective entries in the account

• Makes determination on health care claims based on legal entitlement specific to the circumstances involved.

• Prepare monthly, quarterly, and annual reports utilizing the Accounts Receivable program; Report any discrepancies to the supervisor, provide all supporting documents and recommend resolution.

LICENSED OCCUPATIONAL THERAPY ASST. (PRN) 04/2017 - 04/2019 Brandon Oaks Rehab Center, Roanoke, VA

• Observe and record patients' progress, attitudes, and behavior, and maintain this information in client records.

• Prepare clinical notes and progress reports and submit them for review by the occupational therapist to be incorporated into the client's clinical record.

LICENSED OCCUPATIONAL THERAPY ASST. (PRN) 06/2010 - 04/2017 Salem Terrace at Harrogate, Salem, VA

• Routinely collaborated with department managers to correct problems and improve services.

• Created and maintained computerized record management systems to record & process data and generate reports.

LICENSED OCCUPATIONAL THERAPY ASST.PRN) 01/2006 - 01/2012 The Carrington Place, Daleville, VA

• Preparing clinical notes and progress reports

• Participating in case conferences, staff meetings and in-service programs as required

• Instructs, motivates, and assists clients to improve their functional status.

E D U C A T I O N

MAY 2006

Jefferson College Of

Health Sciences

Roanoke, VA

Associates of Applied

Sciences Licensed

Occupational Therapy

Assistant

MILITARY AWARDS

U.S. NAVY

(AUG/1990 to NOV 1994)

-Good Conduct Medal

-Battle "E" Navy Unit Commendation

-National Defense Service Medal

-Southwest Asia Service Medal

-Sea Service Deployment Ribbon (3)

-Shellback Certificate

U.S. ARMY

(APR/1996 to JAN/1998)

-Airborne Paratrooper Badge

-Parachute Rigger Badge

-Army Service Ribbon

-Sharpshooter Badge

RECOVERY OFFICER/CUSTOMER SERVICE REP 11/2003 - 08/2004 Member One Federal Credit Union, Roanoke, VA

• Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence

• Develop collections methods that consistently lead to achieving or exceeding company financial goals; research accounts

• Used initiative and independent judgment within established policies and procedural guidelines

• Processed appeals and denial letters according to given account

• Assisted with the testing of new procedures, policies, and systems developed to enhance the accuracy and timeliness of payments

COLLECTIONS SPECIALIST/CUSTOMER SERVICE REP 09/2000 - 09/2002

Greenpoint Credit, Roanoke, VA

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

• Responsible for monitoring and maintaining assigned accounts-Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

CALL CENTER CUSTOMER SERVICE REP 09/2000 - 09/2002 First Union National Bank, Roanoke, VA

• Handle customer inquiries, complaints, finance questions and payment extensions.

• Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

U.S. ARMY FORT BRAGG, NC 04/1996 - 01/1998

Parachute Rigger/Airborne Paratrooper

• Inventoried, cleaned, inspected, packed, and stored personnel and cargo parachutes and associated equipment.

• Rigged supplies, equipment, and vehicles for airdrop

U.S. NAVY RESERVES, PORTAGE, MI

12/1994 - 04/1996

Office Assistant E-4

• Welcomed and greeted all visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to recipients.

• Conducted inventory control, and clerical/administrative functions.

• Followed policies and procedures to assure customer confidence and protected operations by keeping information confidential

U.S. NAVY, VP-40 SQUADRON, WHIDBEY ISLAND, WA 08/1990 - 11/1994

Office Assistant/Front Desk Clerk E-4

• Trained two new office personnel in using POS Terminals, room inspections, providing guest services, and proper office procedures.

• Balance daily cash at end of shift & create reports to ensure accurate accounting of all transactions, complete full night audit's in Master system at end of every business day

• Streamlined effective operations as swing manager coordinating personnel scheduling

Contact this candidate