Customer Service Staffing Consultant
Resume:
Elaina Goodridge-Thomas
Albuquerque, NM *****
**********@************.*******.***
I am seeking a full time, hybrid, remote or in office position in the HR, Payroll, marketing or training fields. I am a professional with 30 years of experience in varied positions including B2B sales, admissions, telecommunications, recruiting, human resources, corporate sales training, and staffing. My vast experience makes me an all-around excellent team member and leader. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Payroll Specialist
INVO PEO - Albuquerque, NM
December 2021 to Present
• Gather information on hours worked for each employee from client contacts
• Calculate the correct pay amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system
• Receive approval from upper management for payments when needed
• Prepare and execute pay checks and/or stubs through HRIS and distribute accordingly.
• Keep track of hourly rates, wages, compensation benefit rates, new hire information etc.
• Address issues and questions regarding payroll and billing from client Director Of Admissions
Phoenix Truck Driving School - Albuquerque, NM
July 2019 to December 2021
• Recruit, interview, and enroll new students in CDL classes
• Counsel ongoing students throughout the process
• Strengthened student retention in order to promote graduation from the program
• Review resumes, and interview administrative support
• Managing accounts payable using quick books and excel
• Handled accounts payable for separate vendors
• Established and maintained relationships with new and existing vendors
• Ensured bills and payroll were paid in a timely and accurate manner per departmental procedures
• Processing due invoices for payments
• Compared purchase orders, prices, terms of payment and other charges
• Processing transactions and performed accounting duties such as account maintenance, recording entries and reconciling books of accounts
Client Services Manager
Centria Healthcare - Albuquerque, NM
November 2018 to December 2019
• Interviewed and hired behavior technicians
• Managed a team of 40 behavior technicians
• Negotiated prior authorizations and insurance approvals
• Met with families to determine their service frequency, location, and schedule
• Opened new client cases and entered client data
• Reconciled accounts and paid vendors
• Prepared bank deposits and recorded checks.
Admissions Representative
Brookline College - Albuquerque, NM
January 2018 to November 2018
· Recruited prospective students and provided leads to the online program
· Connected with students and guided them through the admissions enrollment process
· Completed all enrollment paperwork with accuracy
· Increased student retention by following up with each enrolled student prior to orientation and during the semester
· Mastered the Velocify CRM system
· Provided admissions presentations to groups at trade shows and networking events Staffing Consultant (Contract Role)
Veritude (at Fidelity Investments) - Albuquerque, NM January 2017 to December 2017
· Reviewed resumes, pre-screened, and scheduled candidates for interviews
· Acquired knowledge of our business unit objectives
· Utilized knowledge of the skills, experience, and competencies required to develop sourcing strategies with the staffing manager to meet the company's immediate needs
· Developed higher-level skills in sourcing, interviewing, and retention
· Coordinated with other Talent Acquisition groups to share candidates for multiple opportunities
· Partnered with Candidate Sourcing Team and hiring managers Indirect Account Manager
Verizon Wireless - Walnut Creek, CA
January 1999 to December 2008
· Assisted National Indirect Retailers with consultation, training, merchandising and customer support.
· Consistently met and exceeded sales objectives
· Managed varied market locations to grow and maintain existing customer base while delivering superior customer service.
· Provided problem-solving and solutions to staff
· Worked remotely and provided on-call support when needed Education
Bachelor of Science (In Progress) in Criminal Justice Brookline College - Albuquerque, NM
March 2017 to Present
Associate of Occupational Science in Culinary Arts California Culinary Academy
2003
Skills
• Account reconciliation
• Accounting
• Accounts payable
• QuickBooks
• HR Sourcing
• Talent Acquisition
• Human Resources
• Social media management
• Inside sales
• Google Suite
• Salesforce
• Communication skills
• Microsoft Excel
• Sales
• Customer relationship management
• Conflict management
• ATS
• Recruiting
• Time management
• ADP
• Customer service
• Typing
• Microsoft Office
• English
• Clerical experience
• Succession planning
Certifications and Licenses
Professional In Human Resources
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