Customer Service Insurance Adjuster
Resume:
Dominique D. Thomas
********@*****.***
SUMMARY OF QUALIFICATIONS
Experienced professional with excellent customer service and interpersonal skills. Analytical individual with the ability to assist people and organizations in problem solving and identifying ways for change.
Licenses
All-Lines Adjuster License ACTIVE
Dealing with: Home, Auto, Catastrophic Storms, Injuries, and Workers Comp. during active licensing.
EDUCATION
Texas Southern University – Major: Communications – Enrolled 2014 - 2015
Cedar Valley Community College- Courses in - 2015
Desoto High School - 2014
WORK EXPERIENCE
Initial Loss Reporter/Insurance
State Farm Representative
10/2020 – 2/2021
Servicing policy holders during stressful times, giving great customer service while maintaining professionalism
Copying and gathering facts about situation while tending to policy holder
Great active listening skills, typing, excel, etc. while actively dealing with policy holder
Food Prep/Chef
Sam’s Club/Cross-mark; Grand Prairie, Texas. 1/2018- 3/2020
Cooked food/meals for members to encourage them to buy new products and try new items
Help members with any questions pertaining to food prep/cook time etc.
Clean and disinfect stations and areas where food prep took place.
Bank Teller
J.P Morgan Chase; Dallas, Texas 1/2016 – 9/2017
Attracted new customers by utilizing current sales offers.
Worked within a team to provide excellent customer satisfaction and monthly referrals to meet monthly goals.
Identified customer’s needs and problems and provided them with products and services to meet their needs.
Efficiently operated computer software programs to perform customer transactions and services.
Balanced cash drawers at the beginning and end of each shift and maintained accurate monetary amounts.
Handled cash deposits, withdrawals, transfers and payments daily.
Provided each customer with excellent customer service skills and a great customer experience.
Retail Associate
GameStop; Dallas, Texas 11/2015 – 1/2016
Handled all cash, credit, and payments transactions for customer purchases.
Provided each customer with a great customer service experience and excellent customer service skills.
Stocked, labeled and organized merchandise for easy location when customers need it
Food Service Associate
Chic-fil-A; Dallas, Texas 7/2013- 6/2015
Provided product information to each customer to help them select the appropriate food choice.
Handled all cash and credit transactions of customer food purchases and placed orders into the computer system.
Maintained schedules and managed time well to accomplish daily tasks and ensure the company met its quota.
Helped maintain inventory of needed items for daily food prep.
Maintained all food preparation and eating areas in accordance with Food Safety Standards
Lead Anchor
Desoto High School; Desoto, Texas 8/2012-6/2014
Gathered scores, and quotes from different sports teams for my own script which I wrote weekly.
Was the face of the news for one of the largest schools in Texas.
On air talent, and gave students and teachers information about the school and community, while leading them in morning pledges
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