Felicia Perry

Jackson, MS *****

adr2dw@r.postjobfree.com

+1-601-***-****

More than ten years of customer Service experience with an extensive background in Negotiations and

Compromises. Payments processing and Medical Insurance claims. Working with providers assisting clients. My main goal is to see total satisfaction among my clients. Also experience Sales Marketing as well as Telemarketing.

Authorized to work in the US for any employer

Work Experience

Claims Specialist

Humana

October 2014 to January 2019

Process all insurance claims by reviewing the customer's policy in relation to the claim being made.

• Determine coverage if any and the impact on the future coverage of the client.

• Investigate the claim to ensure it is accurate and true.

• Communicate with customers to set up or give updates for claims.

• Work with insurance brokers when a customer needs to make a change because of a claim.

• Entered information into database for claims review and pre-authorization. Internship/ Medical Office Clerk

More Health Care Jackson - Mississippi, MS

August 2013 to October 2013

• Checked patients in and informed doctors of patient arrivals.

• Prepared letters and memos received faxes and prioritized emails.

• Ensured that lab results were transferred to the appropriate physician.

• Called patients with reminders of upcoming appointments.

• Scheduled patients for appointments via the phone or in person.

• Ensured that all office supplies were reordered in a timely manner. Internship Assistant Manager

Shell

March 2012 to October 2013

Opened and closed the store, which included counting cash drawers and making bank deposits.

• Processed all sales transactions accurately and in a timely fashion.

• Offered exceptional customer service to differentiate and promote the company brand.

• Maintained visually appealing and effective displays for the entire store.

• Write order supply request to replenish merchandise

• Assisted with recruitment and training of new staff to delivery outstanding customer service. Customer Service Representative

Metro Center Mall - Jackson, MS

November 2008 to December 2011

• Receive and route phone calls to appropriate person.

• Provide visitors with information, directions and help during his/her visit to the mall.

• Offer information regarding day by day schedules, particular events, and association.

• Give instant service to guests who have issues or complaints. Education

A.A.B. in Business Administration/ Information Technology Antonelli College - Flowood, MS

February 2011 to October 2013

Skills

• Recruiting (5 years)

• Epic (3 years)

• ICD-9 (5 years)

• Windows (10+ years)

• Live chat (8 years)

• Microsoft Office (9 years)

• Accounting (8 years)

• Insurance verification (10+ years)

• B2B sales (8 years)

• EMR systems (9 years)

• Laboratory experience (9 years)

• Inside sales (10+ years)

• Hospital experience (10+ years)

• English (10+ years)

• Medical coding (8 years)

• Restaurant experience (10+ years)

• Outbound sales (10+ years)

• Outbound sales (10+ years)

• Administrative experience (9 years)

• Medical scheduling (9 years)

• Negotiation (10+ years)

• Data entry (10+ years)

• Conflict management (8 years)

• Quality assurance (9 years)

• Time management (8 years)

• Typing (10+ years)

• Vital signs (8 years)

• Medical records (9 years)

• Business development (10+ years)

• Medical billing (7 years)

• Marketing (8 years)

• Customer service (10+ years)

• Sales (8 years)

• Telecommunication (7 years)

• Cold calling (10+ years)

• Upselling (8 years)

• B2B (8 years)

• Telemarketing (9 years)

• Assistant manager experience (10+ years)

• Accounts receivable (9 years)

• Microsoft Powerpoint (9 years)

• CPT coding (8 years)

• Outside sales (9 years)

• Medical office experience (10+ years)

• Account management (10+ years)

• Medical terminology (10+ years)

• SaaS

• Documentation review

• Natural language processing

• Clinical research

• Customer support

• Communication skills

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