Myesha Jones

Bakersfield, CA *****

adr2co@r.postjobfree.com

+1-661-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service IV

Conduent - Bakersfield, CA

June 2021 to Present

Ability to complete assignments and guides the work of peers and other team members.Work cross-functionally, in different area.Proposes improvements to processes and methods.Works within established procedures and practices.

Functional Knowledge.Has developed skillset in a range of processes, procedures, and system.Acts as a technical expert in an area.Business Expertis.Understanding of how teams integrate and work best together to support the achievement of company goals. Impacts own team and other teams whose work activities are impacts the end-user for a more efficient and pleasant experience.Team head and may allocate work.May give subject matter guidance to junior team members. Problem Solving allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills exchanges ideas and information effectively. Customer Service

Charter Communications - Bakersfield, CA

July 2015 to May 2021

Take calls, be productive, and engage in positive interactions, effectively meeting the needs of the Customer while reinforcing trust and taking into consideration Customer’s needs by asking clarifying questions to effectively promote our products and services, and articulate the features and benefits in a competitive environment through successful negotiations.Adjust and adapt to all aspects of the business in an ever changing work environment, while understanding goals, how they are measured, how to reach them, and work with others as necessary to achieve these goals.Ability to demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards as well as taking ownership for their own actions and all areas of the Customer’s experience.Take action to proactively learn new information, report Customer impacting concerns, think outside the box on Customer resolutions and share best practices with others. Team Lead Customer Service

Xerox - Bakersfield, CA

November 1999 to June 2015

Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers

Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer.

Ability to read and interpret documents.

Education

High School Diploma

East Bakersfield High School - Bakersfield, CA

1990 to 1994

Skills

• Microsoft Office (10+ years)

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Clerical (10+ years)

• Data Entry

• Phone Etiquette

• Administrative Experience

• Negotiation

• Typing

• Medical Office Experience

• Microsoft Outlook

• Word Processing

• Medical Terminology

• Medical Records

Assessments

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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