Business Analyst

Shruti Gupta

Email id: ************@*****.***

Mobile: +1-669-***-****

Address: **** ******* ******, *** ****, CA, 95135

LinkedIn: https://www.linkedin.com/in/shrutig/

JOB OBJECTIVE

Solution-oriented professional with 8+ years of IT experience. Well-versed in collaborating and communicating with cross-functional teams and key stakeholders for designing, developing, documenting, and delivering applications and products to satisfy customer needs, thus providing value in context. Seeking challenging leadership and management roles as Business Analyst, Scrum Master, or Product Owner. CCBA, CSM, CSPO and Prince2 Practitioner Certified.

PROFESSIONAL SUMMARY

A result-oriented and quality & data-driven leader with 8+ years of extensive experience in Telecom, Banking, IT, and Business Process Management domains

Set the Product vision and prepare the Product roadmap using PBS and WBS to enable the team to have a clear mission to work upon.

Elicit and analyze clients’ business and functional requirements and processes through techniques -document analysis, interviews, workshops, workflow analysis, brainstorm sessions, and reviews.

Prepare business use cases, user stories, data flow, workflow diagrams, and process models to enable technical and non-technical people to better understand requirements depending upon the context.

Recommend and ensure adherence to process improvement measures like code guidelines, code check-ins, requirement and test coverage %, document templates, process rules, company policy, and regulations.

Mentor and Coach team on Agile methodologies. Lead the Project and team from the front.

Address and remove impediments and bottlenecks faced by the solution delivery team through consistent and continuous communication and, collaborative which resulted in 98% bug-free delivery.

Seek continuous feedback from the client through product demos during each Sprint Cycle to identify requirement gaps in an early stage of the Software development life cycle and incorporate improvements in the next Sprint, therefore, reducing risk and ensuring high Return on Investment by minimizing failure probability at Production by 99 %

Act competently and decisively in times of crisis and unfavorable circumstances, keeping in mind the cost, time and risk involved and providing a solution after doing a thorough root cause analysis, thus reducing the rework cost efforts by 35%

Report Metrics and KPIs to relevant key stakeholders, thus enabling them to evaluate the performance and value delivered through proposed solution and software delivery.

Manage functional, regression, user acceptance, integration, database, API, and performance testing to verify client needs, validate functionality, and ensure the application meets user acceptance criteria and definition of done.

CERTIFICATION

Technology

Certification Name

Certificate Provider

Business Analysis

Certification of Capability in Business Analysis (CCBA)

International Institute of Business Analysis (IIBA)

Project Management

Prince2 Foundation, Prince 2 Practitioner

Axelos

Agile

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Software Testing

Certified Tester

International Software Testing Qualifications Board (ISTQB)

PROFESSIONAL EXPERIENCE

Company: Econtenti Inc

Client: ADP

Business Analyst/ Product Owner (February 2022 to Till Date)

Responsibilities

Maintained the strategic product roadmap and held regular meetings to update executives and other stakeholders

Teamed and intercommunicated with internal and external stakeholders to document and agree upon functional, non-functional, and GUI requirements and user acceptance criteria using the JIRA tool

Solved staff queries and problems related to payroll, other pay-related issues, wage deductions, PTO accruals, and fringe benefits

Functioned closely with Technical Team in Sprint Ceremonies like Sprint Planning, Sprint Retrospective, and Sprint Demo to optimize systems and protocols to direct the collection, calculation, and entering of pay data.

Set SMART goals with the Agile Team, prioritize and order Product Backlog items, and own deliverables. Created Epics and User Stories following INVEST quality criteria

Headed UAT and ensured its successful completion, which means fulfilling User Acceptance criteria and definition of done

Governed a team of 6 people

Accomplishment:

Discovered performance loopholes in the system and suggested solutions to overcome them, which improved the workflow and database retrieval speed by 10%

Company: Xavient Information Systems, Noida, India

Client: Charter Communications, USA

Business Analyst / Scrum Master Sep 2017 to May 2018

Responsibilities

Prepared and presented Client Business Case Study for Triple Play Services Provider “Charter” on BMC Remedy tool demonstrating: User Scenarios and Use Cases from functional and performance perspective, highlighting challenges and recommending solutions.

Gathered and assembled requirements from different portal teams like web, IVR, and sales and conducted their feasibility check.

Documented and tracked user stories and test scenarios using JIRA and Quality Center

Framed and regularly modified the Requirement Traceability Matrix to ensure every functionality gets designed, developed, and tested.

Administered testing of the Order Management workflow of Triple Play services using the web, server, and portal channels, with different combinations of bundles and geolocation.

Trained and coached new joiners, interns, and experienced team members, on BMC Remedy Tool ITIL Concepts, specifically Change Release, Incident, Problem, Asset, SLA, and Knowledge Areas Management modules.

Handled a team of 5 members

Accomplishment:

The business case study presentation highlighting the process improvement by saving support teams 50% of the time and increasing their productivity by 25% resulted in Client acquisition.

Company: InnovationM Mobile and Web Technologies

Clients: Expenses on Demand (UK), British Council (UK), Tanisha Systems (USA), DYL(USA)

Business Analyst/ QA Lead June 2016 to August 2017

Responsibilities

Communicated and collaborated with key stakeholders to satisfy their needs by providing an optimal solution

Operated closely with the technical and design team to develop a robust mobile application that fulfilled client functionality, scalability, and performance requirements.

Prioritized and assigned tasks to different teams as per their expertise and experience.

Monitored and updated key stakeholders about project progress using Gantt Chart

Addressed and resolved the cross-functional teams' concerns on a priority basis to ensure the smooth functioning of the group.

Confirmed requirements compliance with the definition of done during the UAT phase.

Provided support during the pre-production and production stage to ensure the successful launch of the mobile application

Superhead, a team of five members.

Accomplishment:

LoveVivah, DYL, My Android, and IELTS Prep Mobile Apps are running live on Google play store and App Store on iPhone. I managed these applications' designing, development, and testing activities.

Company: HCL Technologies, Noida, India

Client: UBS, Bank of Ireland

Test Lead (UAT & SYSTEM) / Business Analyst April 2013 to April 2016

Responsibilities

Elicited and collaborated with client and management groups across the organization to ensure business and technology were aligned with proposed solutions.

Served as liaison between Management, IT, Client, and engineering team to mitigate understanding gaps

Recorded and Reported business operations team concerns, suggestions, and feedback during the UAT phase.

Verified and Validated product designs, implementation, and end-user experience by proactively inspecting the developed application consistently and taking frequent feedback from the client too

Prepared, updated, and maintained artifacts like Business Requirement Documents, Change Requests, User Stories, UAT Test Cases, Requirement Traceability Matrix, and Query Logs.

Administered UAT, API, and database testing activities

Executed build release and deployment activities at the UAT environment.

Watched over and guided a team of 10 members

Accomplishments:

Performed testing with 99% accuracy, which resulted in sign-off from the Business operations team and Project Go-Live at HCL for a critical client under immense pressure and short-time deliverables

Supervised 6 Projects testing activities successfully by maintaining 1% defect leakage, which led to their successful launch in the Pre-Prod environment

Company: Patni Computers, Hyderabad, India

Client: Virgin Mobile USA

Senior System Engineer / Team Lead June 2006 to Feb 2009

Responsibilities

•Tested and reported 3g-related network operations and customer-related issues using the BMC Remedy ticketing tool and Siebel CRM. Provided status updates to affected parties when problems arose. Tracked and ensured 100% closure of them via correct RCA, Change requests, or Hot patches, that are well documented.

•Prepare comprehensive Daily Task Summary Report with insight details: date reported, platform type, Issue description, severity and priority, Reproducible steps, Team assigned, Resolved by.

•Acted as Project Co-coordinator between offshore and Onshore teams bridging the communication and requirement gaps

•Implemented the Work Breakdown Structure technique to estimate task hours and allocate tasks daily to team members.

•Conducted weekly training sessions to educate co-workers on NOC methods, procedures, and guidelines.

•Oversaw and mentored a team of 9 members.

Accomplishment:

Awarded Letter of Appreciation of Excellent Performer at Patni among the team of 9 members and was the only member to get a rating of 5/5 from the client due to outstanding performance and 100% closure of Operations Related Issues

SOFT SKILLS

Communication

Collaboration

Team Leadership

Agile Coaching

Conflict Management

Team Building

Time Management

Mentorship

Negotiation

Adaptability

Delegation

Policies & Regulations adherence

Critical thinking

Visionary

Planning

Organization

Logical Reasoning

Creativity

Research

Problem-Solving

TECHNICAL SKILLS

Requirement Analysis

Product Management

Gap Analysis

Requirement Management

Project Management

Impact Analysis

Risk Management

Project Coordination

Change Management

Stakeholder Management

Work Ordering and Estimation

Release Management

Elicitation and Collaboration

Business Analysis

UAT

Product Backlog Refinement

Business Process Improvement

User Stories

TECHNICAL TOOLS

Requirement Management Tools

Google Suite, Quality Center, JIRA, Mocking Bot, Modern Requirements, Confluence, Microsoft Office 365

Collaboration Tools

Trello, Zoom, Skype, Cisco WebEx, Slack, Confluence, Asana

Modeling Tools

Microsoft Visio, Mocking Bot, Smart Draw

Agile Tools

JIRA, Visual Studio Team Services

Database Management

SQL

Customer Relationship Management Tool

Siebel (Enterprise level tool)

ITIL Practices Ticketing Tool

BMC Remedy (Enterprise level tool)

Business Process Management Tool

Toscana (Enterprise level tool)

Build and Release Management Tools

GitHub, Jenkins, Tortoise SVN, Visual Studio Team Services

API Testing Tools

Postman, SOAP UI

Defect Management Tools

JIRA, Quality Center, Bug Net, Mantis, Bugzilla, Zoho

Test Management Tools

TestNG, Quality Center

White Electronic Board Tools

Mural, Miro

EDUCATION

Degree

Specialization

University

Year

Achievement

Master of Science

Networks and Telecom

International Institute of Information Technology, Pune, India

2006

Scholarship holder

Bachelor of Engineering

Computer Science and Engineering

University of Rajasthan, Jaipur, India

2004

Honors

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