Front Desk Medical Coder
Resume:
Zina Mungo
Medical Coder and Biller
Cary, NC ***13
*******@*****.***
#readytowork
Willing to relocate to: Durham, NC - Cary, NC - Raleigh, NC Authorized to work in the US for any employer
Work Experience
Medical Coder/Biller
Living Well Balanced - Raleigh, NC
October 2019 to Present
• Open and Close facility (Keyholder)
• 6 years experience with Chirotouch Software
• Greet patients as they enter and exit
• Answer phones
• Check the mail
• ICD-9 CPT Coding
• Pin Pointing CPT Codes Weekly
• Enter patient data concerning their clinical procedure into practice management software which is eventually used on the claims.
• Eliminate misguided diagnoses or notes from claims
• Follow up on denied claims
• Schedule new and existing patients
• Send insurance claims weekly
• Send superbills to patients monthly
• Create Financial reports daily/weekly
• Train new staff members
• Assist in creating payment plans for patients
• Inquire about patient's insurance benefits for chiropractic treatment
• Input insurance payments into proper accounts
• Point of sale (process payment for patient's treatment)
• Assist patients with therapeutic treatments such as cryotherapy and infrared sauna
• Consult with Personal Injury attorneys on behalf of patients
• Follow up calls to patients in the event of missed appointments Chiropractic Assistant and Radiologic Technologist Whole Life Chiropractic - Durham, NC
April 2017 to October 2019
• Open and Close facility (Keyholder)
• 5 years experience with Chirotouch Software
• Greet patients as they enter and exit
• Answer phones
• Office manager
• Check the mail
• CPT coding
• Patient Treatment Coordination
• Schedule new and existing patients
• Send insurance claims weekly
• Make deposit drops weekly
• Create Financial reports daily/weekly
• Train new staff members
• Create financial reports as well as payment plans for patients
• Inquire about patient's insurance benefits for chiropractic treatment
• Input insurance payments into proper accounts
• Point of sale (process payment for patient's treatment)
• Take x-rays of patients
• Assist patients with therapeutic treatments such as ice and intersegmental traction
• Remove needles from acupuncture patients
• Consult with Personal Injury attorneys on behalf of patients
• Follow up calls to patients in the event of missed appointments Customer Service Representative
Conduent - Cary, NC
December 2016 to April 2017
•Answer phones
•Assist customers with insurance benefits
•Process payments for customers
Jewelry Consultant
Zales - The Diamond Store - Cary, NC
September 2016 to December 2016
•Greet customers
•Answer phones
•Assist customers with application for credit with the company
•Assist customers with making decision on jewelry purchases Front Desk Manager
Amberly Resident Club - Cary, NC
March 2016 to August 2016
Update any staff manuals, guides, etc. as processes or rules change.
• Prepare and confirm web articles weekly.
• Coordinate fitness schedules with instructors and fill in any gaps within the monthly schedule.
• Publish approved classified ads as received by members.
• Coordinate front desk schedule and enforce compliance.
• Recruit, coordinate interviews and participate with supervisor in hiring new staff.
• Audit staff performance quarterly.
• Prepare weekly memos and updates to staff.
• Coach and discipline staff as needed.
• Responsible for booking clubhouse and pool rentals for members.
• Manage and prepare all refund requests.
• Responsible for preparing payroll bi-weekly.
Resident Counselor
Methodist Home for Children
September 2015 to March 2016
• Provide supervision and intervention through the use of a cognitive/behavioral model of care.
• Provide intense focus on social, academic and life skills training.
• Prepare meals for youth within the program.
• Provide transportation for youth to appointments. Front Desk Associate
Amberly Resident Club
August 2015 to March 2016
• Greet residents
• Manage phones
• Responsible for maintaining appearances of various rooms in the clubhouse.
• Process payments
• Manage resident member agreement and various rental agreements. Receptionist/Chiropractic Assistant
Triad Pro Health Chiropractic Center - Durham, NC
July 2013 to July 2015
• Greet and seat patients.
• Responsible for maintaining Practice schedule, manage phones and confirm appointments.
• Responsible for opening and closing office.
• Manage inventory, process payments, record all financial transactions. Police Officer
NC State University
July 2013 to February 2015
• Provide safety and security for the students, faculty and staff of NC State University.
• Responsible for writing up reports after each incident that takes place.
• Issue citations to those who refuse to follow traffic laws.
• Responsible for taking necessary actions including making arrests for those who violate municipal laws and University rules.
• Answer calls for suspicious activity or criminal behavior on or near the campus.
• Prepare all the necessary documents such as warrants, investigation reports and court papers for court appearances.
• Enforce University policies.
Sales Clerk
Handee Hugo
October 2012 to July 2013
• Greet and assist all customers throughout the day
• Process all sales, refunds, inventory, etc.
• Complete the shift chores by the end of every shift.
• Supervise the store in the absence of the manager. New Student Orientation Counselor
North Carolina State University
November 2011 to July 2012
• Offered advice and answered questions regarding the college lifestyle.
• Responsible for guiding students on how to adapt to a new environment.
• Provided tours to students and parents of the campus. Server
Rave Catering (NCSU)
August 2011 to December 2011
• Prepared the designated area for the arrival of the guests.
• Maintained and restocked the buffet lines.
Sales Associate
Payless Shoesource
March 2008 to August 2010
• Interact with customers of all age groups to better assist their needs.
• Complete the shift chores by the end of every shift.
• Open and close the store in the absence of the manager.
• Take inventory of items as they arrive.
• Inform customers of new promotions and sales.
Volunteer/ Internship Experience
• Internship with NC State Police (fall 2012)
• Volunteered at East Elementary School as a receptionist, answering phone calls, booking appointments, and working with Microsoft Works (1999-2001)
• Volunteered at a local nursing home (summer 2006 and summer 2007)
• Volunteered at the Christmas Bureau (2008)
• Volunteered at Action Limousine as a receptionist, booking appointments and working with quick books
(2010-2011)
• Volunteered at the Food Bank of Central and Eastern North Carolina (January 2012) Education
Bachelor in Arts
North Carolina State University - Raleigh, NC
August 2009 to May 2013
Skills
• Radiologic Technologist
• X-Ray
• Xray
• Radiological
• Radiographer
• Billing
• Scheduling
• Receptionist
• Microsoft Office
• Typing
• Microsoft Excel
• Data Entry
• Administrative Assistant (4 years)
• Insurance Verification (4 years)
• Medical Scheduling
• Law Enforcement
• Medical Terminology
• Medicare
• Medical coding
• ICD-10
• ICD coding
• EHR systems
• CPT coding
Certifications and Licenses
Chiropractic Assistant
September 2017 to September 2020
•Open and Close facility (Keyholder)
•Greet patients as they enter and exit
•Answer phones
•Check the mail
•Schedule new and existing patients
•Send insurance claims weekly
•Make deposit drops weekly
•Create Financial reports daily/weekly
•Train new staff members
•Create financial reports as well as payment plans for patients
•Inquire about patient's benefits for chiropractic treatment
•Input insurance payments into proper accounts
•Point of sale (process payment for patient's treatment)
•Take x-rays of patients
•Assist patients with therapeutic treatments such as ice and intersegmental traction
•Remove needles from acupuncture patients
•Consult with Personal Injury attorneys on behalf of patients
•Follow up calls to patients in the event of missed appointments Radiologic Technologist
May 2018 to May 2019
•Take x-rays of patients
Additional Information
I am an honest, hard-working individual who is willing to learn all the materials needed for the task(s) at hand. I work well with others as well as on my own. I am very friendly and enjoy working with the public.
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