Customer Service Sales Associate

Merian R. Smith

** *** ********* **,*****

Cell:850-***-****

Email: adr2bn@r.postjobfree.com

●Aerotek/ Ascension @Sacred Heart Hospital

Financial Counselor 10/28/2019- 04/01/2020 Pensacola, Fl

●Accessed and reviewed patient billing file and obtained financial status for assistance.

●Assisted patients with waiver of upfront fees for any stat/ emergency ordered surgery or services

●Contacted patients for review of payments or cancellation per non urgency of services if payment could not be met

●Processed insurance payments or utilized other payment options/ plans provided for Sacred Heart/ Ascension patients.

Envision Health Physician Services/ Emcare

●Credentialing Coordinator 01/2015 -08/2019 Pensacola, FL

●Credentialed providers for hospitals contracted with Envision

●Assisted in hiring process by prefilling applications for quicker returns

●Researched and processed provider primary source verifications from all authorized web sites.

Universal American/ CHCS Services/ IGATE

●Health Insurance Customer Service 04/2007- 07/2013 Pensacola, FL

●Assisted callers, providers, beneficiary’s, and Health Insurance Agents with members eligibility, policy status, claims, and benefits information for various insurance coverages, i.e. Life, MA, HMO, PPO, Hospital Indemnities PFFS, and Prescriptions Drug plans.

●Claims Examiner/processor 08-2013-06/2014

●Assisted insurance beneficiaries with billing and payment processing

Kelly Services/ 1*800 Medicare DBA/ Blue Cross Blue Shield of South Carolina

Health Insurance Customer Service,03/2005 -07/2006 Columbia, SC

●Assisted callers with Part D Drug plan selection and enrollment

Dillard’s Department Store

●Sales Associate, Big& Tall Department Specialist 03/2002 -03/2006 Pensacola, FL, and Columbia, SC

●Cashier

●Assisted and advised customers on fashion and fit of selected clothing for big and tall men.

Skills

●Proven Team player, trained Toast Masters student, effective verbal and writing skills. Excellent customer service in house and external, and active listening. Online navigating, minimum supervision. Skilled in operating multiple tasks, problem solving, and analyzing. As well as MS Word,PowerPoint and typing @ 30 to 40wpm.

Education

North Central High 1986-1990

● Diploma

Pensacola State College 1999-2001

●Certified in Early Childhood Education

Kershaw County Vocational Tech 1996-1997

●Certified in Computer technology

References

●Upon Request

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