Medical Assistant Data Entry
Resume:
Charity Sekuterski
Gallatin, TN *****
*******.**********@*****.***
• Motivated CCR skilled at meeting customer needs with expert patient support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.
• Talented CCR skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
• Hardworking Medical Assistant with advanced clerical and patient support skills. Manages flows efficiently with organized approach and good multitasking abilities. Coordinates check-ins, intakes, and office supplies for smooth operations.
• Well-trained medical professional able to efficiently manage both administrative and patient-focused tasks. Coordinate paperwork, process payments and update charts with current data. Experienced with NexGen and RedCap systems.
• Talented Medical Assistant and CCR skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Authorized to work in the US for any employer
Work Experience
Claims Coordinator
Patriot Angels - Hendersonville, TN
January 2022 to Present
• Communicate effectively through phone and email all day
• Meet deadlines and goals
• Answer a multi line phone
• Proper grammar
• Quality assurance training
• Salesforce experience
• Gather forms and documents to submit a fully prepared claim
• Data entry
• Some sales experience
Front Office Supervisor/MA
Vein Guys - Hendersonville, TN
June 2021 to October 2021
Oversee front office employees
Keep office stocked
Room patients
Take vitals
Referrals
Surgery scheduling
Remove sutures
Schedule appointments
Answer phones
ECW and Athena experience
Medical Assistant
Tennessee Pediatrics - Hendersonville, TN
May 2021 to June 2021
Room patients
Take vitals
Update medical chart
ECW experience
Answer phones
Schedule appointments
Pediatric injections
Outbound Call Center Representative
Xtend Healthcare - Hendersonville, TN
September 2020 to April 2021
• Resolved issues based on thorough investigations of concerns.
• Updated records with all interactions and customers transactions.
• Referred unresolved customer grievances to designated departments for further investigation.
• Completed inquiries and followed up with customers to share findings and offer solutions.
• Met inbound customer needs while maintaining strict performance targets.
• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
• Collaborated with team members to meet daily demands and handle challenging projects.
• Traced Covid contacts and cases
Medical Assistant
Tennessee Orthopedic Alliance - Hendersonville, TN May 2016 to March 2018
• Completed intakes, including measuring vital signs and documenting symptoms.
• Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.
• Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
• Kept equipment ready for safe patient use through scheduled cleaning and sterilization.
• Assisted clinicians with in-office procedures such as injections and casting..
• Supported diagnostic procedures by obtaining laboratory and x-ray reports, hospital notes, and other pertinent data.
• Contributed to smooth patient flow through skills in records management, phlebotomy, and task prioritization.
• Updated records in NexGen EHR system, carefully protecting patient information and verifying data.
• Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory.
• Smoothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions.
• Helped reduce patient symptoms and prevent progression with oral, inhaled and intramuscular medications.
• Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
• Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
• Cared for common ailments independently, including minor wounds.
• Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
• Coordinated efficient office schedules based on patient and provider availability.
• Recorded patients' medical history, vital statistics, and information such as test results in medical records.
• NexGen experience
Education
Medical Assistant Technical Degree
Nashville College of Medical Careers - Goodlettsville, TN April 2016
Skills
• Complaint resolution
• Complaint investigation
• Account updates
• Inbound call management
• Microsoft Word
• Task prioritization
• Customer relations
• Written communication
• Time management
• Injections
• Team work
• Compassionate and empathetic
• Patience
• EMR Systems
• HIPAA
• Vital Signs
• Records Management
• Medical Office Experience
• Medical Records
• Athenahealth
• eClinicalWorks
• Insurance Verification
• Office Administration
• Salesforce (1 year)
Certifications and Licenses
CPR Certification
Assessments
Call center customer service — Highly Proficient
December 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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