Fraud Analyst and chargeback
Resume:
Anitha M
Date of birth: **/**/**** Nationality: Indian Gender: Female
+91-994******* *****************@*****.***
No :80A/21Gandhiji 4 th Street kakkanji nagar, Vysarpadi, 600039, Chennai, India
14/02/2018 – 05/05/2021 – Chennai, India
PROCESS ASSOCIATE – TATA CONSULTANCY SERVICES
Monitoring real time queues and identify high risk transaction within the portfolio. Observe customer transactions to identify fraudulent activities such as account takeover, friendly fraud, theft and similar other risks. Identify fraudulent transactions and cancel them for further processing. Resolved queued transactions within the services level agreement to reduce potential revenue losses.
Resolve customer issues within the scope of existing SLA. Maintained fraud analysis model to improve efficiency of effectiveness of company system. Generate suspicious activity reports and risk management reports for higher officials Processing Chargeback
Work experience in FATCA,AML-KYC and Banking process, Verifying KYC Documents for Individual, Corporate, Partnership firms etc.,
11/04/2012 – 05/07/2015 – Navalar nagar,chepauk, Triplicane, Chennai, India BACHELOR OF COMPUTER APPLICATION – University of madras Https://www.ideunom.ac.in
Mother tongue(s): TAMIL
Other language(s):
UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken
production
Spoken
interaction
ENGLISH C2 C2 C2 C2 C2
TELUGU C2 A2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user WORK EXPERIENCE
EDUCATION AND TRAINING
LANGUAGE SKILLS
My Digital Skills
Microsoft Office Microsoft Word Microsoft Excel Microsoft Powerpoint Organizational and planning skills
Learning New things and ideas
I like to gain knowledge and searching for different things which iam not aware. I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
INDIA, 05/08/2022
DIGITAL SKILLS
HOBBIES AND INTERESTS
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