Service Representative Customer

*** *. ***** *** ***. Broken Arrow, OK ***** 918-***-**** ************@*****.***

Vandra Porter

Summary

Detailed-oriented medical office professional with 6 plus years of combined experience in Gastroenterology, colonoscopy procedure. Specialized in scheduling appointments, maintaining medical records, and collecting and verification of insurance coverage. Superior communicator comfortable with extensive patient contact via phone and in person. Familiar with HIPPA Guideline and EPIC, Cerner and Athena software

2020-current Ascension St. John ENT Tulsa, OK

Asst-Office Operations

• Works in a customer service capacity providing administrative and clerical support in medical setting

• Greets patients and visitors, check patients in and out, and obtains necessary documentation

• Verifies and enters demographic information

• Obtains and verifies insurance auth/precert

• Completes medical records release requests and schedules/confirms patient’s appointments

• Enter, reviews, and submits charges for patient procedures and services daily

• Collects co-payments and reconciles all daily reports and deposits for accuracy

• Provides general office and clerical support to assigned area

• All information maintained in Athena & Cerner, Maintain all HIPPA Guideline 2019-2020 Ascension St. John FMC Tulsa, OK.

Asst-Office Operations

• Works in a customer service capacity providing administrative and clerical support in medical setting

• Greets patients and visitors, check patients in and out, and obtains necessary documentation

• Verifies and enters demographic information

• Obtains and verifies insurance auth/precert

• Completes medical records release requests and schedules/confirms patient’s appointments

• Enter, reviews, and submits charges for patient procedures and services daily

• Collects co-payments and reconciles all daily reports and deposits for accuracy

• Provides general office and clerical support to assigned area

• All information maintained in Athena & Cerner, Maintain all HIPPA Guideline 2016-2018 Utica Park Clinic Tulsa, OK.

Scheduler/Referral Coordinator

• Maintain7 providers procedure schedule daily

• Insurance verification

• Medical History verification/medication verification

• Schedule special test as needed

• Schedule all Colonoscopy

• Confirmed all scheduled appointments

• Entered all patient’s information in registration system

• All information was maintained in Next Gen/EPIC

2012-2016 St. John Hospital Tulsa, OK.

Patient Service Representative

• Maintain 3 providers procedure schedule daily

• Great customer services

• Scheduled all in office visit via phone ref referral

• Checked and verified all incoming patient’s medical information

• Maintained a daily referral list for scheduling

• Insurance verification and received authorization

• Schedule special test if need per provider for patients

• All information maintained on computer System: Practice Partner, Cerner & Athena

• Maintained all HIPAA Guidelines

2008-2010 Lane Bryant Clothing Inc. Tulsa, OK

Sales/Cashier (PT)

• Extensive cash handling/customer service

• Welcoming all customer

• Assisting with sales and customer checkout

• Cross selling of all clothing products etc

•

2008-2008 Tulsa Teacher Credit Union

Share draft EFT Representative Tulsa, OK

• Extensive cash handling and customer services

• Processed stop payments

• Balanced ATM machine daily

• Assisting members with any and all accounting information with their account

• Balanced and Post daily incoming payrolls as required daily 2007-2008 MidFirst Bank Tulsa, OK.

Float Teller (PT)

• Extensive cash handling and customer services experience

• Customer deposit and withdraws/loan payments

• Processed money orders/cashier checks, stop payments

• Cross selling of all bank products and other bank services 2007-2007Energy One Credit Union Tulsa, OK.

Accounting Member Service Representative

• Extensive cash handling and customer service

• Customer deposits and withdraw/loan payment

• Processed ACH deposit/balance incoming payroll for members

• Correct errors with payroll/help member with any question ref payroll deposit 2005-2006 Harvard dental Office Tulsa, OK

Office Schedule Coordinator/Multi-Task

• Schedule patient for all dental appointments

• Maintained all patients’ dental records on office system Patterson Eagle Software

• Patient referral for out of office treatment

• Verified insurance with DHS via internet

• Managed complete office procedure for proper flow of office and doctor treatment for patients

• Pulled medical charts/update medical history

• Phone patients’ medication in for doctors as needed

• Processed all end of day insurance claims per DHS requirement

• Ordered office supplies/multi phone line/handled all incoming mail 2004-2005 Saint Francis Hospital

Tulsa, OK

Polysomnographic Technologist:

• Nocturnal Polysomnographic -NPS

• Documented respiratory, neurological and or physical dysfunction

• Monitored patients alone with preparation for sleep study for doctor review

• Maintained all patients records for test study and insurance, tech notes, urine specimen if requested

• Took patients vitals before and after testing

1990-2003 Riverwest Federal Credit Union Tulsa, OK. Teller/Multi-Task

• Extensive cash handling and member service experience

• Customer depositing and withdrawing of money

• IRA and CD teller renewals

• Checking accounting coordinator: post and renew check for overdraft /with collection

• Visa Master Card program /ATM Debit Card Coordinator

• New and Used car Title Clerk

• ACH deposit teller/post and balance ACH payroll deposit, credit reports

• Ten key and Data Entry experience

• Trained other staff members for all above listed responsibilities Vandra Porter

Education 1979-1982 Vailsburg High School Newark, NJ

1982-1984 Kean College Union, NJ

1989 Conner State College Muskogee, OK

Banking class one semester class complete for job requirement. References References are available on request

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