Front Desk Grocery Associate

STEPHANIE SHUBIN

***************@*****.*** 573-***-**** Columbia, MO 65101

Summary

Self-motivated worker offering 8 years of experience in customer service/retail. Passionate about combining strategy and creativity, driving new opportunities and building professional relationships. Results-focused customer service professional with strength in versatility, adaptability and problem solving. Proactive leader with strengths in communication and collaboration. Proficient in retail knowledge to promote improvement in sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

• Demonstrated success in improving customer engagement and client visibility in website searches with effective search engine optimization strategies. Knowledgeable about marketing approaches improve business results and enable dramatic sales. Good research, data analysis and organizational skills. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Skills

• Microsoft Office

• Conflict resolution

• Teambuilding

• Active listening

Experience

Hyvee Jefferson City, MO

Aisles Online Associate

08/2020 - 05/2021

• Organized as many as 8 deliveries per hour by smoothly selecting and purchasing items.

• Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.

• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

• Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.

• Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

• Listened to customer needs to identify and recommend optimal production production selections.

• Maximized hourly rate by organizing shopping trips and planning efficient routes.

• Created, managed and automated orders and invoices using order management and invoicing software.

• Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.

• Exercised proper qualification skills to convert leads in to genuine sales opportunities.

• Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.

• Trained and coached new team members using proven sales system and training protocols.

• Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings.

• Resolved customer concerns and answered questions quickly to maximize satisfaction.

• Practice time management skills as this was required to meet company as well as corporate standards

• Shop multiple orders at once, bag and tote accordingly.

• Ensure order is labeled and up to standard to then be taken by forklift to the unloading shed. Where it would then be received by our customers

• Served as main point of contact for clients, answering questions and responding to messages.

• Resolved issues quickly, escalating critical concerns to Aisles Online for immediate assistance.

Walmart Jefferson City, MO

Online Grocery Associate

11/2019 - 02/2021

• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

• Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.

• Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.

• Organized as many as 8 deliveries per hour by smoothly selecting and purchasing items.

• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

• Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

• Satisfied customers with quick, accurate service under tight deadlines.

• Maximized hourly rate by organizing shopping trips and planning efficient routes.

• Listened to customer needs to identify and recommend optimal product selections.

• Worked quickly to pack orders efficiently and decrease product damage by 93%.

• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

• Completed pickup and shopping orders for customers across Boone and Cole county.

• Filled food product orders worth up $400 daily.

• Kept detailed inventory records to best meet customer needs and suggest alternatives to food products or supplies.

Rose International Jefferson City, MO

Provider Services Specialist

02/2017 - 07/2020

• Answered inbound calls to provide information, answer questions or discuss payment options.

• Maintained professional relationships with healthcare providers.

• Cultivated strong relationships to maintain provider network knowledge and implement corrective actions for ongoing issues.

• Optimize healthcare coverage for United Healthcare Community Plan & DSNP expansion by recruiting supportive providers.

• Enhanced client satisfaction ratings by resolving disputes and partnering with healthcare providers to clarify issues.

• Stayed current on available policies and plans.

• Investigated concerns such as billing and claims questions on behalf of providers.

• Researched customer issues to understand problems and developed successful resolutions.

• Delivered positive customer experiences by implementing effective quality assurance practices.

• Identified operational and performance issues and worked with managers to resolve concerns.

• Analyzed operational performance to identify pain points and provided actionable solutions to management.

• Recommended process and systems improvements such as changes to Provider Relations

• Handled all delegated tasks, including Resolving escalations accordingly and completing prior authorizations via phone as well as providing information to Providers who called in.

Sally Beauty Supply Jefferson City, MO

Retail Sales Associate

08/2015 - 01/2017

• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

• Maintained accurate and attractive merchandise displays to maximize purchases.

• Supported managers with organizing store and showcasing new items in eye-catching displays.

• Processed payments and maintained accurate drawers to meet financial targets.

• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

• Managed cash register operations using POS system, including processing sales and returns.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.

• Completed all assigned training to stay updated on important policies and procedures.

• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

• Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.

• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

• Assisted in ringing up sales at registers and bagging merchandise.

• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

• Maintained current store, product and promotional knowledge to drive consistent sales.

• Engaged shoppers, providing assistance and information on merchandise and product features.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.

• Generated brand awareness and positive product impressions to increase sales.

• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

• Answered questions about current promotions and resolved issues according to store policies.

• Drove sales by effectively upselling and cross-selling products to maximize profitability.

• Help customers load purchased equipment when necessary.

• Offered coupons and special deals to increase quantity of customer spending.

• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Built customer loyalty by engaging with and identifying product needs of customers.

• Followed all company policies, rules and procedures to promote company goals and maintain safety.

• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.

• Initiated friendly conversation with each customer to determine level of assistance required.

• Increased customer service feedback scores by delivering outstanding service to customers daily.

• Promoted brand through event marketing, demonstrations and sales.

• Prepared products for promotional sampling during in-store demonstrations.

• Helped customers by answering questions and locating merchandise.

• Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.

• Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement. Family Dollar Jefferson City, MO

Assistant Manager

06/2014 - 07/2015

• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

• Assisted Store Manager in evaluating employee performance and cultivating improvement initiatives.

• Directed and led employees, supervising activities to drive productivity and efficiency.

• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.

• Oversaw team development according to industry service standards to further customer loyalty.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

• Enforced company policies and procedures to strengthen operational standards across departments.

• Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

• Collaborated with store manager to develop strategies for achieving sales and profit goals.

• Supported sales management initiatives to optimize business development.

• Enhanced sales by implementing merchandising and promotional improvements.

Doubletree By Hilton Jefferson City, MO

Front Desk Receptionist

09/2013 - 06/2014

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

• Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.

• Balanced accounts and conducted nightly audits to keep bookkeeping current.

• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

• Drafted and maintained incident reports, daily activity logs and other documents requested by management.

• Assisted Hotel Owner/director with various tasks, including filing assigned documents accordingly, such as Accounts Receivable and Human resources for special projects.

• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

• Monitored reservations to track incoming parties and special events.

• Set guest and group reservations and processed check-ins and check-outs.

• Worked with Accounts Receivable department, director, night audit, housekeepers, and restaurant to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.

• Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.

• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

• Transmitted information or documents to customers, using computer, mail or facsimile machine.

Education and Training

Jefferson City High School Jefferson City, MO

High School Diploma

05/2012

Work place objectives

Due too a demeaning upbringing going through school, and hardships, As i became older. And also raising my daughter when i, myself needed guidance.

I overcame all opposition and struggle.

What I'm saying is my adversity gave me strength. Life has showed me that pushing forward even when its misfortune and tough. Hard work pays off.

I must diligently work for what i want.

In return Completion, Achieving, and Accomplishments has become my fuel. I strive for them to get ahead. My objective is to find a company I can be an asset to, helping the team and overall business continue their success as I make my mark.

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