Treatment Coordinator
Resume:
Elizabeth Iovene
Higganum, CT *****
adr29u@r.postjobfree.com
My objective is to work in a challenging and stimulating environment with opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional skills. Work Experience
Treatment Coordinator
Feldman Orthodontics - North Haven, CT
February 2021 to Present
As a Treatment Coordinator the responsibilities are meeting all new patients and existing patients in the observation program to discuss their orthodontic needs, answer questions they may have, take full composite photos, and other diagnostic records when necessary (panoramic x-Ray, ceph x-ray, 3D scan), review all information with doctor prior to them meeting with patient, enter all notes for exam including doctors notes for each appointment, discuss our observation program if patient will be going into that, present orthodontic treatment plan, show models to patients for types of braces/aligners, review payment options. Check benefits and eligibility of patient's insurance benefits, submit pre-determination to insurance companies or to HUSKY, schedule their start of treatment, review financial agreement which includes an estimated amount their insurance company may pay, have patient sign and process required deposit, discuss consent forms and provide patients with any information that explains orthodontic treatment.
Follow up on all pending patients weekly, bi-weekly and monthly reports. Responsible for office Marketing/Social Media to include working with local schools and groups to provide sponsorship, coordinate activities for office and community, team building exercises, event planning and monthly office contests for patients.
Front office requirements consist of checking patients with initial Covid19 protocol, temperature check, review any paperwork, insurance and photo ID scanned into chart, announce patient arrival to team. Throughout duration of the day check voicemails, emails and any patient forms processed through Ortho Edge II software, verify all insurance benefits either online using Dental Exchange or calling insurance company directly. Process any payments made at the desk, on the phone and mail. Batch claims to insurance companies, process end of day reports for doctor and settle credit cards and checks to complete end of day deposit. Set daily schedule for appointments for doctors, assistants and treatment coordinators schedules, call patients to confirm appointments. Give any support to the Office Manger as needed.
Dental Assistant-Surgical
Dr. Ronald H. Delfini, D.D.S., P.C
July 2013 to July 2020
Meet with patients (new and existing) to review their health history, take vitals and review any other pertinent information regarding their visit. Assist doctor with charting of teeth, make precise notes regarding any issues found upon examination, complete notes in Dentrix software or in paper charts. Assist during surgical procedures with doctor for surgical tooth extractions, bone grafts (including prep of cadaver bone), membranes (including prep), uncover implants placed and torque test, complete operative reports, take individual X-rays and Panoramic X-rays Lab Tech/Front Desk
Work with patients to schedule surgical procedures to include, implants, tissue and bone grafts, tooth extractions, crown lengthening, membranes. Assist the doctor and other assistant during procedures, take vitals (oxygen and blood pressure) of surgical patients prior to procedure starting and chart, chart implant information and coordinating tooth (teeth) numbers, handle all sterilization of instruments, equipment and rooms before and after all procedures. Oversee the entire operation of sterilization lab for the entire staff (doctor and hygienists), perform monthly autoclave sterilization tests and cleaning of all equipment (autoclaves, shaker box, and sterilization trays), handle inventory ordering of all surgical and procedure room supplies. Assist front desk when necessary with scheduling of patient appointments, payments, set up of daily charts, confirmation of appointment calls, insurance questions and any other necessary office requirements.
Surgical Coordinator
ENT Specialists of Connecticut
November 2009 to July 2013
Work with patients to schedule their surgeries including review of their general surgery instructions, obtaining pre op medical clearance and waivers. Process all surgical bookings and ensure that correct ICD 9 and CPT codes are used for working with the Hospital of St. Raphael's, Yale New Haven Hospital and North Haven Surgery Center, complete pre-certification/pre-determination with insurance companies, process medical pre-operative reports, lab results, EKG's and chest x-rays, process O.R. schedules for doctors in the practice, process operative notes, support the medical assistants in the office by calling in prescriptions to pharmacies, pulling patient charts, assist with cleaning exam rooms as well as sterilizing medical instruments, set up rooms when needed, back up front office staff answering overflow of incoming calls, verify patient information, change daily patient schedules as needed for emergency appointments. Utilize: Caretracker, Quest 360, GIT/Genesis and Microsoft Office. H.R. Director
Comfort & Care of Wallingford
June 2003 to January 2009
Assisted with the opening of the company, by writing policies and procedures for the employees, created documents that would be used throughout the duration of the company's existence. Scheduled caregivers for elderly clients who needed in home care daily. Worked with the Area Agency on Aging, VNA, DSS, and Alzheimer's Association of CT to ensure that all elderly clients including those with Alzheimer; s and Dementia are cared for with detail-oriented care. Processed monthly billing to the State of Connecticut for all client's care. During my tenure I was given the position of H.R. Director and processed all employee files which included applications, background investigations, tax forms, insurance paperwork. Processed weekly payroll and audited timesheets according to State of Connecticut and Area Agency on Aging requirements. Created advertising brochures, company website and worked area trade shows. Utilized: Microsoft Office, QuickBooks
Internal Audit Analyst
Verizon Wireless
November 1996 to September 2000
Responsible for auditing all employee cell phones, retail store demo phones and Directors phones. Completed monthly audit of phone usage, account access and corporate drop off payments. Created and trained new hire employees on methods and procedures for Prepayment of monthly cell phone usage, selected as a team member of the CFS auditing team to assist the corporate office with implementation of payment processing, selected as a team member for the Y2K computer turnover. During my tenure as a Verizon employee, I was also a member of the Customer Service Team and handled incoming calls for all billing issues, technical calls and activations. Utilized: Shark mail, I2k, PowerPoint Managed Benefits Coordinator
Anthem Blue Cross and Blue Shield of CT
December 1989 to November 1996
Worked alongside the RN Team of the Managed Benefits Department as well as with the Medical Directors for the precertification of hospital stays, emergency hospital admissions, scheduled admissions and surgeries. Processed daily discharge report by contacting all hospitals in the State of CT to ensure the accuracy of discharged patients based on their insurance policies. Handled the initial medical record review process by requesting medical records, reviewing them and forwarding to the Medical Director for review. Assisted the departments Claims Representatives by assisting with the coding of ICD9 and CPT codes.
Education
High school diploma or GED in Business
North Haven High School - North Haven, CT
September 1985 to June 1989
Skills
• Internal Audits (4 years)
• Dentrix (7 years)
• ICD-9 (9 years)
• CPT Coding (9 years)
• Dental Assisting (1 year)
• Medical Imaging (1 year)
• Human Resources Management (8 years)
• Event Planning (10+ years)
• Customer Service (8 years)
• Alzheimer's Care (10+ years)
• Patient Service Experience (10+ years)
• Computer Skills (10+ years)
• Office Management (9 years)
• Auditing (4 years)
• Quality Assurance (7 years)
• Dental Receptionist (7 years)
• Chairside Assisting (1 year)
• Medical Billing (5 years)
• Insurance Verification (10+ years)
• Case Management (8 years)
• Medical Coding (5 years)
• Dementia Care
• HIPAA
• Clerical Experience
Certifications and Licenses
HIPPA Privacy & Security Compliance
Present
Certificate of Completion
Assessments
Customer focus & orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Dental receptionist skills — Highly Proficient
June 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Attention to detail — Highly Proficient
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Sales skills — Completed
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Office manager — Proficient
June 2020
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Familiar
June 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Familiar
Scheduling — Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Case management & social work — Proficient
January 2021
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient
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