Eligibility Specialist Administrative Assistant

Marquita Howard-Callicutt

757-***-**** ******************@*****.*** Newport News, VA

OBJECTIVE

Desire the position of an Administrative Assistant in a fast-paced work environment utilizing exceptional computer skills in performing timely administrative support for the organization.

CORE STRENGHTS

Quality Control MS Word Excellent Communication Skills

Electrical Maintenance & Support MS Excel Excellent Customer Service

Operations Maintenance MS PowerPoint Leadership Skills

Team Collaboration MS Outlook Effective Time management

Organizational Skills Administration Strong Attention to Details

EDUCATION

Centura College – Graduated 2018

Associates of Applied Science in Business

PROFESSIONAL EXPERIENCE

Waffle House

Unit Manager Newport News, Va February 2021 -Current

Manage a staff of approximately 30 hourly employees in a quick service 24 hour restaurant within and open kitchen area.

Identify, Recruit, and interview potential hourly employees.

Responsible for cash and food inventory.

Perform accounting during, including restaurant audits of food, supplies and money.

Provide training and coaching of hourly employees.

Complete various accounting duties pertaining to sales, operating supplies, payroll and inventory.

Capital Group

Processing investor Norfolk, Va October 2021- February 2022

Providing service to shareholders and financial planners throughout the country.

Accurately processing incoming investment transactions.

Creating and modifying accounts.

Manage reports daily.

Send mailings, including account statements, year-end tax forms and reports.

No sales involved.

Navy Federal Credit Union

Core Services Newport News, Va April 2021 – October 2021

Provide great customer services and exercise core values.

Get members to the appropriate department of wishing they are calling to seek help with account issues.

Understand and comply with federal and other regulations related to financial products and services.

Analyze, research and resolve problems and discrepancies related to member accounts.

Knowledge of saving and checking products and services

Making changes to members accounts as instructed.

Massimo Zanneti Suffolk, VA November 2020- April 2021

Administrative assistant

Responsible for providing daily/weekly schedules for coffee production lines.

Reworking rejected coffee

Using excel, Microsoft, outlook for daily knowledge of what is needed for daily work as well as making sure leads know what coffee need to be inspected and reworked.

Filing paperwork from all production lines, make sure information is filled out to completion and filed for auditing.

Responsible for making sure that new workers are trained and knowledgeable about production and scheduling.

Huntington Ingalls INC Newport News, VA September 2019- September 2020

Marine Electrician Trainee

Responsible for maintaining and repairing marine equipment.

Utilize all tools and test equipment as assigned for the installation, maintenance, operation and troubleshooting of electrical systems.

Adhere to the policies of NAVSEA where it applies.

Cut back and install cables for lighting, power boxes, etc.

Aerotek Newport News, VA August 2018-July 2019

WPS Claims Processor

Handled over 60-70 inbound/outbound calls per day.

Corrected all payment errors on a post-processing basis, this also includes edit resolution, credits, additional payments, statistical adjustments, and recoupments.

Entered information into the company-based software and updated the information on timely basis.

Make sure that provider or beneficiary is being refunded the appropriate amount which has been paid to Tricare.

Used systems such as OnBase, Mainframe, and ECHOS to research and process claim numbers and apply credit to cases.

Apple one (State of Kansas) Newport News, VA December 2017- February 2018

Maximus Eligibility Specialist

Responsible for processing applications for the State of Kansas.

Handled over 60-70 inbound/outbound calls per day.

Documented all the information in system and maintained records.

Ensured that each applicant is qualified for Health insurance coverage for Kansas.

Qualified consumers to ensure legitimate income to qualify for coverage.

Sent application to the Clearinghouse of Kansas for approval.

IBEX Global/Frontier Newport News, VA May 2017 – December 2017

Customer Service Representative/ Frontier Sales and Billing Consultant

Ensured customer gets a perfect resolution for which they are calling.

Handled over 70-80 inbound/outbound calls per day.

Checked customer’s due bills; helped making payment and resolved billing related issues.

Ensured every phone call was a memorable experience, and perfect de-escalation, making the customer feel very important and satisfied.

Made offers on every call to make sure that customer gets the value for their money.

Hampton Senior Center Newport News, VA August 2016-October 2016

Internship

Prepared for upcoming events with preparation of flyers.

Sent out documentations and emails regarding the events.

Ensure building security and continued to function properly.

Answered any calls for the management team.

McDonald’s Williamsburg, VA September 2015- June 2017

Shift manager

Ensured the efficient running of the restaurant in accordance with company policies.

Led, coached and directed all crew members to ensure there is an engaged, motivated and skilled team who are customer focused and Brand Ambassadors.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Wawa Williamsburg, VA August 2014 – September 2015

Inventory Merchandise Manager

Ensured weekly cycle counts were completed and monitored weekly orders and supplies.

Responsible for accurate counts of cash flow; hand counting cash registers and back of the house safe and report to the General Manager.

Responsible for daily changes to plan-o-grams.

Printpac Williamsburg, VA January 2012-August 2014

Quality Inspector

Ensured that products manufactured by employers meet industry and federal standards.

Approved or rejected raw materials quality standards and recorded supplier performance.

Busch Garden Williamsburg, VA March 2007- August 2014

Facility Supervisor

Ensured daily counts of inventory are being managed properly.

Ensured team member safety and provided safety team member training.

Scheduled weekly shifts.

Ensured daily audits of money are being conducted as well as documentation.

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