Service Representative Patient

AH Angel Hocog

Tacoma, WA ****** 619-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Organized Patient Service Representative with 1 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Friendly and organized Patient Service Coordinator with background pulling and filing charts, handling bookkeeping and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients.

SKILLS Complaint Investigation

Quality Standards and Protocols

Communicating to Patients and

Families

Explaining Policy and Procedures

Gathering Information from

Patients

Microsoft Office

Organized and Efficient

Calm and Effective Under

Pressure

Caring and Empathetic

Providing Information and

Resources

Registration and Scheduling

WORK HISTORY PATIENT SERVICE REPRESENTATIVE 08/2019 to 09/2021 Jefferson Family Physician Jefferson, TN

Assisted patients in filling out check-in and payment paperwork. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Used Ulti Pro to schedule appointments.

EXECUTIVE DIRECTOR 03/2010 to 09/2016

Department Of Community And Cultural Affairs Saipan, Northern Mariana Islands

Exercised appropriate cost control to meet budget restrictions and maximize profitability.

Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth. Supervised writing of all grant applications and checked information for accuracy prior to submission.

Aligned department vision, goals and objectives with company strategy to achieve consistently high results.

Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.

SPECIAL ASSISTANT PUBLIC LIAISON 01/2006 to 03/2015 Benigno R. Fitial Saipan, Northern Mariana Islands Assisted manager in all aspects of business operations. Greeted guests in with friendliness and professionalism. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Worked closely with coworkers to strategically plan for company growth. ARTS COORDINATOR 01/2002 to 01/2006

Department Of Community And Cultural Affairs Saipan, Northern Mariana Islands

Managed, directed, marketed and promoted comprehensive and fiscally sound performing arts facility.

Developed creative and diverse programming and established and promoted opportunities for inspiring arts education. Established and maintained innovative partnerships among community and regional organizations.

Developed artistic visual products while working within defined technical constraints.

Managed all art and office supply needs for art department. EDUCATION Associate of Arts Liberal Arts And General Studies 03/1995 Northern Marianas College, Norther Mariana Island

High School Diploma 06/1983

Marianas High School, Northern Mariana Island

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