Customer Care Center Manager

Simranjeet Kaur

Brampton, ON

*******************@*****.*** 437-***-****

PROFESSIONAL SUMMARY

Result Oriented and challenging position as a Center Manager and Team Leader with excellent communication skills including sales, cash handling, recruitment, customer care and professional growth. Experienced and attentive with 2 years in management roles, employee training, new hire orientations, leader of sales, customer relations and team handling.

SKILLS

Performance management

Complex Problem-Solver

Organization development and training

Team Building

Leadership and communication skills

Operation and Sales Management

Expertise in Immigration Consultancy

Thriving in fast paced environment

Human Resources - Compensation/Payroll

Professional Experience

Assistant Team Lead March 2022 – Present

Gao Tek, Pickering, ON

Maintaining the work structure by updating job requirements and job description.

Conducting training of new hires and updating weekly reports.

Searching resumes and planning new employee orientations.

Overseeing recruitment process and onboarding new hires.

Scheduling interviews and conducting research to locate potential job candidates.

Assist with payroll functions including processing, answering employee questions, fixing errors and distributing tasks.

Center Manager Jun 2017 – Nov 2020

Raffles Educity, Punjab, India

Provided high quality and efficient Study visa, Visitor Visa application process and IELTS Classes.

Reviewed all visa applications and advised customers on all immigration laws, policy and procedures.

Assessed training needs and coordinated learning and development programs for employees.

Applied innovative teaching methods to encourage student learning objectives.

Developed a Manager’s recruitment guide to identify candidates and matching criteria for recruitment and retention.

Performed a variety of human resource functions including conducted interviews and trained new hires.

Maintained monthly reports detailing sales trends and forecasted to optimize profit.

Enhanced team workflows and employee job satisfaction by coordinating communication between higher management and employees.

School Administrator

Children Valley School (2016 – 2017)

Running all the operations of the school including managing staff, students and handling faculty matters.

Attended annual meetings and executed budget of the school.

Planned and evaluated goals, policies, and activities designed to implement educational objectives and performance standards.

Conducted conferences with parents and students to review progress and academic plans.

Education

Human Resource Management (September 2021 - 2022)

Course include – Concepts of Human Resource Management, Recruitment and selection and Financial Accounting.

Masters in English (2014 - 2016)

Course include – Report Writing, Public Speaking, Excellent communication skills and Analytical Problem Solving.

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