Associate Receiving Customer Service

Sanchi Jain Page *

SANCHI JAIN

E-mail: *********@*****.***

Mobile: +1-647-***-****

Result oriented and versatile professional, with cross functional work experience in Commercial/ Transaction/ Retail Banking and Customer Service Management

SKILLS

• Possess in-depth knowledge and understanding of general banking operations related guidelines

• Actively involved in planning and formulating process/product/service improvements

• Thorough understanding and appreciation for banking controls and internal policies

• Skilled at handling multiple tasks under high pressure environment

• A team player with strong interpersonal and communication skills (oral and written)

• Skilled with the ability to relate to people at any level of business and management

• Self-starter, independent worker with minimum supervision WORK EXPERIENCE

The Bank of Tokyo-Mitsubishi UFJ Ltd. Junior Associate – Deposits Department

Feb-2013 to Mar-2014

• Performed debits, credits and cheque clearing on the Electronic Clearing Management System

• Transacted custom duty payments for Corporates

• Executed various regulatory reports for onward submission to local regulatory and government authorities, internal departments, and Head office.

• Issued TDS certificates for tax deductions and payments in full compliance with statutory guidelines.

• Acted as a liaison between various departments for maintaining smooth customer service Holiday Bunkers Customer Service Representative –

Travel Desk

Jan-2021 to Nov-2021

• Worked with retail customers and bulk order customers, supporting sales efforts by resolving customer inquiries.

• Maintained regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability.

• Organized and recorded deposits and final payment slips.

• Investigated customer complaints with transportation accommodations and various travel-related providers.

• Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.

• Provided travel brochures and destination literature with points of interest relevant to customer needs. TRAINING AND INTERSHIP

• 4 Months Internship at an Accounting firm as a Front Desk Associate receiving clients, setting up appointments, help clients with any questions and help them with the forms ACADEMIC QUALIFICATION

Degree/Examination Year University

Bachelor of Commerce 2013 Delhi University

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