Real Estate Agent and Community Property Manager
Resume:
Christel McCrory
Locust Grove, Ga 30281
********.*******.**********@*****.***
I am a license Real Estate Agent in Georgia for 8 years with 5 years Residential Property Management experience. Five years’ experience with SECTION 8 tenants and market rentals. Six months Community Manager experience managing a low-income subsidize properties.
My Desire is to learn and grow within the property management industry. Excellent communication skills, a positive, motivating, team-oriented attitude with the ability to manage and motivate others. The Ability to train, develop, lead, and mentor. The Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail. Ability to manage changing priorities, meet deadlines, work independently, and follow through on assignments with little direction. Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility. Ability to work with a diverse group of people and customers. Understanding of federal, state, and local fair housing laws and provisions. Experience using Yardi!
Professional Experience
Southeastern Property Management (SPM) – Heritage Apartment, Griffin, Georgia
Community Property Manager (October 2021-May 2022)
Community Manager responsible for managing daily operations of the property. Property was a 120 units HUD affordable housing community. Section 8 and Market Rate Experience.
Maintains accurate records of all community transactions and submits on a timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.).
Assists RM with preparing annual budgets and income projections in a timely and accurate manner.
Build strong resident relations and provide excellent customer service. Establish positive relationships within the community.
Hire, Train, direct, motivate, and assist site personnel.
Confirms all leases and corresponding paperwork are completed and input to the software system accurately and on a timely basis. (Yardi experience)
Generates necessary legal action, documents, and processes in accordance with State and Company guidelines.
Provides constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
Virtual Properties Realty
License Real Estate Agent (March 2013-Present)
License Realtor in The State Of Georgia For 8 Years!
Represent buyers, sellers, investors and landlords in the home purchase, home selling and rental process.
Property Manager (January 2015 – Presently)
5 years related experience in residential Property Management.
Experience working with Section 8
Strong leadership and communication skills. Customer service driven and computer literate with the ability to multitask.
Responsible for marketing the properties, tenant walk through, background check, income verification, collecting rent including collections of delinquent accounts; posting income and deposits; inspection of residential homes after move-out; building rapport with current and prospective residents; leasing residential homes, working with contractors and vendors for any repairs.
Hewlett Packard Enterprise – Alpharetta, Ga (October 2016 – March 2017)
Technical Support Engineer (Contractor)
Troubleshooting technical issues for large, enterprise level customers.
Provide technical support to end users via telephone.
Assist in developing and documenting improvements to current processes. Assist coworkers in resolution of end users' technical issues.
Robert Half Technology – Stockbridge, GA (March 2016-June 2016)
Tech Support Project (Contractor)
Worked onsite to assist with the setup and testing of client provided Cellular- connected Wireless networks and laptops and assist end user (students) with connecting to the provided network.
Unboxed and install wireless router/access points.
Documented any damage to container or product and fill out damage report.
Troubleshot any connectivity issues with laptops and router connecting to internet.
Communicated site activities via Clients SharePoint site; including router, onsite, set up completed, AM testing started, AM testing complete, PM testing started, PM testing completion for the day.
Assisted users with logging into, utilization provided laptops and accessing any testing software or required websites.
ARCADIS – Marietta, Georgia (2010-2013)
System Administrator-Desktop Support Analyst
Installed, upgraded, supported and troubleshot Windows 7 and Microsoft Office and any other authorized desktop applications.
Provided computer desktop support via telephone communications with
end-users.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
Assisted with planning computer systems upgrades, patches and system configuration, experience in deployment and migration.
Test, image and clean PC's, laptop, monitors, printers, and other related hardware.
EDS/BellSouth-AT&T – Atlanta, Georgia (2005-2009) – (Contractor)
IT Technical Support
Installed, configure, and maintain computer operating systems and application software.
Provided desk support in an Enterprise-wide network of 10,000 end-user workstations and web-site access.
Provided technical support and knowledge resources for external and internal customers; Configured, installed and support servers and desktop hardware and software.
Deployed application and OS updates to PC’s.
Performed administration on user accounts on the domain and network servers.
Built and maintained images for both desktops and laptops.
Installed and troubleshot Virtual Private Network (VPN) on laptops and desktops.
Supported RIM Blackberry handheld devices.
State of California Dept. of Insurance - Sacramento California – (2001-2004)
Sr. Desktop Support Analyst
Provided help desk support in an Enterprise-wide network of 5,500 + end-user workstations and web-site access.
Provided technical support and guidance through Tier III support.
Configured, installed, monitored, and maintained IT user’s desktop software and hardware.
Documented configurations and standards. Evaluated, maintained, modified, and documented desktop application packages. Developed end-user guidelines.
Installed and troubleshot Virtual Private Network (VPN) on laptop and desktop computers.
Received, logged, monitored, and processed trouble tickets in TrackIt Help Desk application software.
Planned and administered California Department of Insurance software and PC deployment projects. This included installations, physical moves, additions/upgrades, and/or changes to the computer equipment.
Coordinated change control management for hardware/software deployment and changes.
State of California Youth Authority - Los Angeles, California – (1994-2001)
Field Service Desktop Support Engineer/ Network Manager
Managed the Network Operation and Desktop Support for 11 field service sites in Southern California, this included 400 users. Responsible for all technical support activity that requires an on-site presence.
Traveled to customer sites to resolve technical issues that couldn’t be resolved remotely.
Supervised and directed a team of 11 Field PC Technicians across multiple locations.
Trained PC Technicians on new software application and PC hardware equipment.
Escalated issues as needed and managed process through resolution. Maintained data cabling and custom patching in wiring closets at assigned facilities.
Installed/configured network hardware equipment, print servers, mail servers, network file servers and back up servers in offsite locations.
Developed procedures to streamline processes and to ensure security and data integrity within the Department of Youth Authority.
Education and IT Certifications
Georgia Real Estate License – 2013-2021
University of Phoenix, Atlanta, GA – 2010-2013
Master in Business Administration
Microsoft University – Online Training - 2008
Microsoft Systems Certified Engineer (MSCE)
Dell Corporation – Online Training - 2005
A+ Certification, and DELL Certified Systems Expert (DSCE)
Southern University, Baton Rouge Louisiana- 1983-1989
Bachelor’s Degree in Computer Science
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