Support Administrator, Customer Service

ELAINE FOSTER-GRIGGS

Macedonia, Ohio *****

Email: ************@*****.***

330-***-**** (cell)

EXECUTIVE SUMMARY

Professional with experience; in programs that interface between private and public sectors, to meet the needs of marginalized groups and under-served populations. Exceptionally strong knowledge of federal & state regulations, Medicaid billing, guidelines & policies as they pertain to social services for these client populations.

Extensive background in training and mentoring, and enhancing understanding of systems navigation, government guidelines, personal skills in dealing with challenging client populations, and cultural diversity initiatives.

EDUCATION

Bachelor of Arts/Sociology, Ohio University, Athens, Ohio

Business (Minor)

WORK HISTORY

Cuyahoga County Board of Developmental Disabilities 1996-Present

Cleveland, OH

Administrator

● Planned and monitored a multi-million dollar federal budget to assist individuals with

developmental disabilities

● Oversaw multiple outreach programs that provide education, employment, housing, mental health

and medical treatment etc.

● Investigated misappropriation, abuse, major and unusual incidents

● Monitored quality assurance for services provided resulting in the elimination of major and unusual

incident reports using a checks and balances system

● Counseled, Educated, assisted, advocated, and supported families in the areas of public systems

navigation, services referrals, waiver enrollment, medical, and public assistance enrollment, job,

federal housing, and residential placement for individuals with developmental disabilities and

their families.

● Developed and implemented urban planning goals with community collaborative and grassroots

organizations.

● Responsible for case management, monitoring, reviewing, development of effective and efficient

policy and procedures, conducted assessments and interviewed clients, treatment plan

development, data analyst, research, conflict resolution, mediation for over 300 clients annually

● Partnering with healthcare professionals, court administrators, local, state and federal agencies to

develop plan options for adults and children

● Exceptional written, organizational, and communication skills; ability to effectively complete

multiple tasks simultaneously and meet deadlines, expertise in Medicaid billing, and waiver

enrollment, knowledge of state, federal, regulations, guidelines, policies and procedure

● Monitored quality assurance for services provided resulting in the elimination of major and unusual

incident reports using a checks and balances system

● Responsible for all aspects of case management. coordinated and administered multiple

agency reviews of case files, managed legal documents (including treatment plans and reports) Medicaid billing, utilization management, monitored, conducted assessments, linkage and referral.

References

Available upon request

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