Secretary Customer Service

Yachiao Hu International Clinical Specialist / Sonographer

******@*****.*** 075********• UK

Diligent, result-driven professional with extensive ultrasound application, sonography, medical imaging, product training, and customer relations experience. Detail-oriented individual skilled in providing hands-on leadership and collaborating with team members to drive the continued achievement of organisational objectives. Exceptional communicator focused on developing key relationships with diverse clients, colleagues, and partners at all levels. Fluent in English and Mandarin. Areas of Expertise include:

Sonography / Medical Imaging Medical Product Training Marketing & Promotion

Clinical Ultrasound Applications Relationship Management Client Service & Satisfaction

Equipment Diagnostics & Monitoring Leadership & Collaboration Issue & Complaint Resolution Professional Experience

SZHENZEN MINDRAY BIO-MEDICAL ELECTRONICS CO. LTD. • China • 2017 – 2021 INTERNATIONAL CLINICAL APPLICATION SPECIALIST

Deliver in-depth training to doctors and end-users on company systems that provide clinical values for diagnosis. Travel to hospitals and private clinics to ensure proper working condition of systems. Develop and maintain positive relationships with end users. Conduct comparisons of Mindray systems and competitor systems. Facilitate product demonstrations at large conferences. Execute international marketing promotions. Collaborate with R&D to develop systems.

Key Accomplishments:

• Designed and delivered product training focused on the proper use of equipment; successfully trained doctors with respect to standard medical ultrasound protocols.

• Spearheaded development of marketing/promotional video for the company’s new application.

• Provided exceptional customer service and ensured the timely resolution of arising issues or complaints.

• Recognised for maintaining key customer relationships and maximising satisfaction levels. VETERANS GENERAL HOSPITAL • Taiwan • 2012 – 2017

SONOGRAPHER

Completed independent scans within the Women’s health department and developed ultrasound reports. Specialised in obstetrics, gynaecology, and infertility cases.

Key Accomplishments:

• Selected to train new employees and medical interns.

• Served as Chief Supervisor (2016) and Secretary General (2013) of the Taiwan Sonographer Society. SHOW CHWAN MEMORIAL HOSPITAL • Taiwan • 2010 – 2012 SONOGRAPHER & CANCER PREVENTION CENTRE LEADER

Led and coordinated 10 staff members while leading the hospital’s Cancer Prevention Project. Served in multiple roles as independent sonographer, assistant administrator, and secretary. Developed key communication and planning skills. Key Accomplishments:

• Acted as a primary contact between the hospital and the governmental Department of Health, ensuring cooperation with regards to cancer prevention and health care initiatives.

• Proactively assisted with the screening of women that had OBGYN cancer. Yachiao Hu

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Education & Credentials

Medical Science Program

UNIVERSITY OF MANCHESTER United Kingdom In progress Medical Imaging Program

CHUNG SHAN MEDICAL UNIVERSITY Taiwan

Bachelor’s Degree

FOOYIN UNIVERSITY Taiwan 2009

ARDMS Sonography Principles & Instrumentation (SPI)

Registered Diagnostic Medical Sonographer (RDMS)

ARDMS Obstetrics & Gynecology (OB/GYN) Specialty

ARDMS Fetal Echocardiography (FE) Specialty

POCUS Certification Academy™ Point-of-Care Ultrasound Generalist Certification

Medical Laboratory Scientist License

Sleep Medical Laboratory Scientist Certification

Taiwan Society of Ultrasound in Medical OB-GYN Certification

Taiwan Society of Ultrasound in Medical General Section Certification

Chinese Personnel Executive Association Secretary Certification

Medical Research Ethics Foundation Certification Community Leadership

Program Faculty, ISUOG Outreach Program, Myanmar, 2017 – 2018 Co-founder, Taiwan Sonographer Society, Taiwan, 2012 Publications & Presentations

Article Publication & Presentation: ‘Can a Sonographer Successfully Teach in an Outreach Program’, World Federation of Ultrasound in Medicine and Biology, 2018

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